| reply to Cyberonic_RK
Re: 6.0 megs/768kbs is now available I am very happy with Cyberonic service but want faster speed. I am a gamer and faster speed and static IP can help me alot. I called Cyberonic again and asked to speak to a manager trying waivering the activation fee. He told me to call back in a couple of days. I guess they have this promotion for a limitted time and had worked it out with Covad. That's what I've been told. I'm going to try again in a couple of days. |
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3 edits | reply to Cyberonic_RK
Open letter to Dave ?, Cyberonic Customer Service Three days since you dropped the bomb, and still no definitive information from Cyberonic HQ. Frankly, I am not too pleased with your approach. Got a plan? Describe it in all particulars. Otherwise, just STFU about it until it's ready to roll out, then post ALL details. Make it easy to sign up online, so nobody has to fight the busy signals at your understaffed office. Nearly every DSL and cable provider going to at least 3mb, some to 6mb, at no, or low, cost increase. You want to gouge existing customers $159.00 for set-up fees to switch wire pair from MCI to Covad blade. Plus, a one year agreement for existing, loyal customers who rode out your rough and unready ramp-up when Directv pulled the plug on Telocity, and your for-shit mail servers and useless usenet. What BS. Eat the set-up fee, if you're going to require a one year contract for existing customers. Unbelievable, stuttering, stumblethumb ineptitude. |
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| reply to Cyberonic_RK
Re: 6.0 megs/768kbs is now available I called and they said there is a $250 early termination fee.
I would prefer to pay a slightly higher monthly fee and do it month-to-month.
If they have to pay Covad that amount, though, then I can understand it. Is that the case? |
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| reply to ross
Re: Open letter to Dave ?, Cyberonic Customer Service If they have to pay Covad the one-time fee, then the fiarest thing is in fact to pass them on to the customer. Otehrwise their monthly fees would have to be much higher..... |
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HooperPremium
join:2001-10-22
Villanova, PA | reply to Cyberonic_RK
Re: 6.0 megs/768kbs is now available Everybody should chop on their bit for now. MCI will HAVE to roll out higher speeds to existing customers or at least offer a faster tier. Even Verizon had announced that they will.... and believe me that is a feat. It is just a matter of time before MCI will too. We are already seeing this competitive force here with Covad. |
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 SchmackdownMidwesternerPremium
join:2002-08-26
Chicago, IL | reply to Cyberonic_RK
FWIW, I'm at the end of my 18-month contract and called Cyberonic this morning to figure out the best way to terminate things, or migrate them to my new address.
If they were going to charge me a new installation fee for the standard MCI 1.5/768 prepaid package, I was going to ditch them. They volunteered that because I was a customer for more than 6 months that they'd waive the install fee, even though the physical address will change. They didn't mention if I could go month-to-month at $39/month, though, at the new place.
He also noted the 6/768 package, even though I didn't ask about it(I don't really need the extra download, but I definitely need the upload and IP) but then said that he didn't have any specifics about waiving the install fee for existing customers.
An MCI 8/1 plan would be fantastic. |
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| "An MCI 8/1 plan would be fantastic."
Yes it would but I have seen exactly one post suggesting this was technically feasible - none suggesting they had plans to actually offer it.... |
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 drmorleyPremium,MVM
join:2000-12-20
Park Ridge, IL | Sprint ION used to offer 8/1 ADSL. It's basically uncapped ADSL and you'll sync at the highest speed that your line can handle.
I had it for about six months before they pulled the plug on their ION project. At 2200' from the CO I used to get about 6600/750 in speed tests @ »chi.speakeasy.net/
I'd love to see WorldCom/MCI offer something like this in the near future. |
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| reply to Cyberonic_RK
Well I was set to order anyway but they say they cannot do a hot swap and so it could take weeks of downtime.
Does that sound right?
I am in Cary NC (BellSouth territory).
I suppose I could order s second phone line for a while but that too is hard because then my number would end up changing....
I don't want to use cable because I need the several static IP's that I have from Cyberonic..... |
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| reply to Cyberonic_RK
I am also at the end of my 18 month contract with Cyberonic. It expires at the end of June. I called to ask if they can move my line to my new place too. They offer to transfer my line for free after June because they need my contract to be expire. I then ask, since it is a prepaid contract, can they just set up the new line in my new place right away, and I pay the extra month? They said they couldn't. If I do that, they will charge me an early termination fee of $250! I was like, what $250 early termination fee? It's a prepaid contract, the fees are already paid. I cannot understand their logic in having an early termination fee in a prepaid contract. It's not like I am asking for an refund. Would any Cyberonic staff here care to explain to me the logic? Thx. |
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| reply to DonBrady
Re: Open letter to Dave ?, Cyberonic Customer Serv The point is that they shouldn't have to pay Covad a set-up fee. Let Covad eat the fee if they want access to Cyberonic's customer base. Existing Cyberonic customers are a proven credit worthy group. Hot swaps don't cost the same as "completely from scratch" set-up of new customers. Most CO's have DSLAMs with both WorldCom/MCI and Covad, as well as many others. Existing customers have gateways that are suitable for either company's service.
Got an e-mail back from Cyberonic saying the monthly fee would be $59.00 for six months, and $69.00 thereafter. No other details; set-up, early termination fee, other fees and/or taxes, availability date, etc.. So everything seems a little iffy at this point. Why bother to announce, if you don't have it nailed down? |
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| Yeah... well, hey... you know... Cart... Horse... what's the difference?
But hey, they got us talkin'!
I would wait for higher rate service from MCI for the same price as what we pay now. Face it, not much on the net can be pulled down at higher rates. If you use BitTorrent, you're still relying on your upload rate to get a faster incoming rate (if the tracker is any good). So I don't see what the hype is all about. |
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| reply to Cyberonic_RK
Re: 6.0 megs/768kbs is now available I have Cyberonic for several years and paying $39.99 per month for 1.5/768 speed. I found out from here the new speed that they are offering and called them today to switch over. 6.0/768 speed for $59.99 per month for 6 month and $69.99 after that. There is activation fee of $159 and it comes with a special router that handles this new speed. The only problem is Covad would not do a Hot Swap with MCI or any other companies. They will HOT Swap if you've already have a Covad connection. |
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edamon
join:2001-05-18
Marina Del Rey, CA | I'm with Ross on this one.
Covad should eat the activation fee. Plugging a line from
one line card to another line card doesn't cost $159 bucks.
I think I'll hold out for a bit, if one of the other
ISP's matches their price (which is going to happen as
soon as this goes live). I'll just switch there.
Downtime is going to be the same no matter who does it..
might as well take this time to switch to an ISP with a
useable usenet server and EMAIL servers.
only way i'd stick with Cyberonic is if that activation
fee is waived. |
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| The truck role probably costs more than $159. |
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 KSUJaceGolden Flash
join:2001-12-01
Chicago, IL
 ·Future Nine Corp..
| So I'm in the market for a new broadband provider, naturally saw this deal thought WOW! that's sweet. Then I did the math...
So its $159 setup fee +$18 shipping
$59/month for 6 months = $354
$79/month after that = $474
12 month contract
-------------
$1005 for 12 months of service
$83.75/month over 12 months
THAT'S VERY PRICEY BROADBAND!
--
AIM | EMAIL |
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| Yes but Speakeasy is higher for the same Covad service.
I imagine the price may drop sharply.
That's why Covad requires one-year contracts at first - to maximize their revenue from "early adopters" |
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edamon
join:2001-05-18
Marina Del Rey, CA | reply to DonBrady
what truck roll?
the lines are already in a CO - connected to a DSL and
line card.
Covads stuff is next to MCI's in the same building.
They unplug MCI's and connect it to Covads line card.
thats it. No trucks are rolling any where. |
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| "what truck roll?
the lines are already in a CO - connected to a DSL and
line card.
Covads stuff is next to MCI's in the same building.
They unplug MCI's and connect it to Covads line card.
thats it. No trucks are rolling any where. "
It would be nice if it worked that way but it does not, at least not in most cases. MCI and Covad do not hot-swap.
Instead, you first have to completely cancel your existing MCI DSL service and wait until it is completely gone from the ILEC database.
Then, Covad orders new service from the ILEC. This includes a truck-roll in which they come out to your place to measure signal level to determine whether the service is likely to work. |
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2 edits | said by DonBrady:
...
It would be nice if it worked that way but it does not, at least not in most cases. MCI and Covad do not hot-swap.
Instead, you first have to completely cancel your existing MCI DSL service and wait until it is completely gone from the ILEC database.
Then, Covad orders new service from the ILEC. This includes a truck-roll in which they come out to your place to measure signal level to determine whether the service is likely to work.
There is no reason MCI and Covad could not "hot-swap".
The rest is pretty much redundant, since you have already demonstrated the line quality with the previous circuit, a truck roll would be fairly pointless.
If the higher speed isn't going to work over the existing circuit, shouldn't that be determined up front, before you go through your projected scenario? Personally, I'd be more than a little pissed off if I wound up with no DSL after going through all that! |
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