Anon | reply to aceord
I've ordered Bazillion dsl service exactly 8 weeks ago, and still no connection. I first ordered ADSL, but 3 weeks later they got a notification from ameritech that i was too far from the CO. So they canceled my order, without notifiying me -- no email, no calls. Suspicious, i called on the 4th week to learned that my order was canceled without me saying so. I reordered IDSL, and the rep. i talked to said that it would take about 4-6 weeks. Basically, right back to where I started. 2 weeks went by without a single noticed from either bazillion or covad. I called them and finally got a hold of someone after the umpteen tried. For some unknown reason, my order was canceled! Someone inside bazillion apparently sent an email to covad saying that the customer (me) had called and wish to cancel the order. After I got the mess resolved, covad and bazillion contacted me last week saying that a covad technician will be by to install the modem. I took a day off at work to wait for them (they block the hours from 12-5pm). The technician came and found out that there was a problem with the Ameritech line, basically, a "LOOP NO CONTINUITY" problem. I was inform that i would have to wait for ameritech to come out again, then covad would have to come out and do the install.
On top of all this, the customer support over the phone was very unprofessional. As I expressed my frustration, the tech guy said that "I don't know what to do at this point if your phone company isn't doing their job" and that "canceling the order is the only thing i could do". And for some reason bazillion is always having this "interrupted inconvenience" with their customer support line.
It's a nightmare, and at this point, that 400 minutes of LD doesn't even matter to me anymore. I highly suggest that you spend the money on a better service. |
