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| reply to madpiano
Re: sudden slow browsing - CPU flat out Found the cause. Apparently the Redirect update from last week messed up people's PC's, and I am not the only one and 2002 is not the only version affected.....
I have asked Symantec for an update as to when it will be fixed, allthough they will probably try and fob me off, as 2002 is no longer supported....
Now, does anyone know a work around which doesn't switch off my Firewall or Virus scanner ?
All else failing, will the System Restore function in XP save my day here ? Could I just go back to a day before the update and it would be gone ?
Task manager shows symproxsvc.exe to suck up all available CPU power, which then leads to crashes and slow browsing.
Cheers
Mad | |
 jvmorrisI Am The Man Who Was Not There.Premium,MVM
join:2001-04-03
Reston, VA
1 edit | said by madpiano:
Found the cause. Apparently the Redirect update from last week messed up people's PC's, and I am not the only one and 2002 is not the only version affected.....
Well, we already knew the first part and I think the second part is incorrect. As far as I have been able to ascertain only people running NIS/NPF 2002 are affected. People running NIS/NPF 2003/2004 seem to have escaped unscathed and those running only NAV 2002 are apparently also unaffected by the 12 May 2004 LiveUpdate.
quote:
I have asked Symantec for an update as to when it will be fixed, allthough they will probably try and fob me off, as 2002 is no longer supported....
I've seen one poster (another forum or newsgroup who did manage to get a response out of Symantec about a week ago. What he was told was no more active (i.e., live) tech support. The KnowledgeBase is still there and Symantec itself publicly stated that it was releasing a 'fix' for the vulnerabilities discovered by eEYE that also affected NIS/NPF 2002. (And, incidentally, they do know about this problem and are supposedly working on a fix for NIS/NPF 2002.)
quote:
Now, does anyone know a work around which doesn't switch off my Firewall or Virus scanner ?
Actually, when I first saw this post, I was hoping that you were going to tell us that you'd found that the 19 May LiveUpdate had contained a fix for the problem, but I see you're not saying that. 
As far as I know, no one has heard anything from Symantec to the effect that a fix has yet been released or will be shortly. Also, there's a direct question to this effect over at »Is if FIXED yet?? where you'll note there's also no direct response from any end-user either. Now, I have heard of several people who've resolved this problem: • Some simply switched to another software firewall (these were mostly people with existing subscriptions to NIS/NPF 2002 -- some of which are apparently scheduled to run up through just about this time next year). These guys are mad and have had it; they feel that Symantec simply took their money. • Some have simply disabled NIS/NPF 2002 in the interim while waiting for a solution. (I do not recommend this approach unless you've at least got a NAT router out front, and you'd best be running memory-resident, up-to-date AV/AT software in the interim, even then.) • Some have done the uninstall/reinstall routine for NIS/NPF 2002 and simply ignored the NIS/NPF Program Updates that they are finding when they run LiveUpdate. (They'll accept most of the others, however, but I'm not sure whether they're taking the Redirector Updates or not.) • And, of course, there are some individuals that are simply throwing good money after bad (even if they have currently active support subscriptions which they've just paid for) and are running out and buying NIS/NPF 2004 (something I would refuse to do simply on principle, but I'm sure Symantec loves it). I think that covers the gamut of 'fixes' that I've heard.
quote:
All else failing, will the System Restore function in XP save my day here ? Could I just go back to a day before the update and it would be gone ?
Oops, forgot that one. Yes, some people have indicated success with that approach also, but of course that's only available to people running Win XP, I believe; no joy for the Win 9x/ME users.
quote:
Task manager shows symproxsvc.exe to suck up all available CPU power, which then leads to crashes and slow browsing.
Quite frankly, you need to run something like Process Explorer from SysInternals in order to figure out just what is really sucking up the cycles when this happens.
Let's see . . . what else? There is actually some question as to whether Win 9X/ME users running NIS/NPF 2002 were ever vulnerable to the eEYE vulnerabilities in the first place. Both eEYE and Symantec only identify SYMDNS.SYS as the compromised executable. On Win 9X/ME, that file does not exist, only SYMDNS.VXD. And, at the moment, it appears that AtGuard (at least 3.22.11) is also not vulnerable to these exploits.
At the moment, that's all I know.
--
Regards,
Joseph V. Morris | |
 JoelR
@cvx30-bradley.dialup | reply to madpiano
 Greetings,
I'm also caught up in this mess...and just last weekend my spamblocker (PopFile) was destroyed by the firewall I used to use (ZoneLabs) in a similar fashion. Arggh! | |
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