US Telco Support > Verizon > Verizon Online DSL > Whose house has moved recently?

reply to astamand

Re: Whose house has moved recently?

I just walked the way VZ measured my LL, I walked it with a GPS to measure it and if I multilply the distance I get it comes out to 13160 ft, so where are they getting the other 6240 ft from?? or are my lines (out/in) just real junk??
as you can tell same with me in feb of this year I was at 13k then 15.1k and now 19.3k, but as you can see from the above I'm still at 13k, but billing says the database and NEW LL show me at 19.3k, I have 768 service but want the 1.5 service.. Cable is starting to look better and better..

ret369, I would IM Swingerhead and get the actual makeup of the loop. You could have bridgetaps that add thousands of feet to your loop. Occasionally Verizon (phone - not VOL) can be talked into removing these, but you need to know what you're asking for first.

reply to astamand
I don't know if this is related to Verizon's changes in some people's loop length, but I have noticed that over the last 9 months that the top speeds reported by DSLR members with Verizon have dropped somewhat. For example, in August 2003 I had a top speed measured by nyc.speakeasy.com of 1529. Since Feb 2004, though, my top speed measured the same way has dropped to 1492.

Now it certainly could be the case that something changed in my wiring to the CO. But if you look at the reported top speeds for verizon.net, you'll see that there are only 3 entries in the 1500's for people that have 1500/384 provisioning. This is in stark contrast to late 2003, when the number of entries in the 1500's literally scrolled off the page. Thus, the change seems to be real.

Does anyone have an explanation for why this might have happened?

reply to kranky
Got a call back just now from the Customer Relations person and they did whatever tests they needed to do to verify my loop length. Only took 3 business days.

According to the tests, I'm actually at 15,600 feet (not the 17,200 they said before). They will have the database updated by Thursday and at that point someone else will "evaluate" whether I qualify for the upgrade. I think I already know what the answer is, but they are going to make someone else give me the bad news.

[edit]That didn't take long. I just got called again and the nice lady told me that she is very sorry, but I don't qualify for the upgrade by 600 feet. But I'll look on the bright side - somehow I'm now 1600 feet closer than I was a week ago! [/edit]

reply to edelite
In response to RUdude0884's MLT time questions...

If a rep puts you on hold for 15 minutes and comes back with your loop length after "Instant Messaging" her contact in engineering, would they have run an MLT or checked somewhere else? I would imagine the rep would not have to put someone on hold for 15 minutes and contact another group just to give us a simple database answer. (This was just before all of the calls probably stared pouring into Verizon by the way).

Also, Swingerhead, what is the test you ran which shows the locations of the bridge taps? Was that the result of the MLT that Verizon can see or is it some other test? Knowing that would help people ask for the right things when making their cases.

-=Alex
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That comes from the last manual test on the loop makeup and is what is already in the database. I dont think their customer service knows how to read it. That one doesnt have a last updates on it for some reason.