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Test99
Premium
join:2003-04-24
San Jose, CA
kudos:1
reply to shapiro44

Re: [TWC] [TWC] wants wants to charge me $25,000 f

How about setting up a wireless link to a neighbor who already has broadband Internet access, or who would be willing to get it? People in the wireless forum should be able to advise you on the technical details. It may be easier to find a cooperative neighbor than to fight a large bureaucracy.
--
Welcome to the 21st century. You'll do fine here. Just don't expect anything to work quite the way it is supposed to...


WhyADuck
Premium
join:2003-03-05
kudos:1
Another thought, have you tried involving the local newspaper? Sometimes they like stories about people getting screwed by local utilities and will dig into them and find the right people to talk to (hint: You've almost certainly been talking to the wrong people).

Failing that, try the local news departments of any TV stations serving your area - talk to the consumer reporter if they have one. The TV stations may be more interested if you emphasize your inability to get Cable TV as opposed to cable Internet. If you are in the fringe area of a TV station that is on the cable, you could emphasize how you can't get a clear picture on their station.

The idea of contacting your city officials is also a very good one. Usually they have at least one or two people whose job it is to deal with the local cable franchises; occasionally there's an entire cable committee. Call city hall and ask who you'd complain to about cable service, then explain the situation to them.

Failing on all the above counts, I'd contact the state representative that serves your district. As a constituent, you have a right to express your concern about a cable company attempting to gouge you on installation, and who knows, they may know someone high enough in the cable company to get something done.

Now, one critical piece of advice: If you ever get to talk to someone at either cable company that sounds like they know what they are talking about, or especially if they make any promises to you, make sure you write down their name, telephone number, and the department and city they work out of, or if they have a title, write that down. The name and phone number are essential, but get as much other info as you can. Otherwise, when promises aren't kept or no action is taken, you won't have a clue who you spoke to and you'll have to start over from scratch. Utility employees will sometimes promise anything just to get you off the phone, knowing full well that you don't know who they are and even if you call back you'll have to deal with someone else, who will promptly deny everything. Don't let them play that game - get full contact information for anyone you talk to, and don't be afraid to call them back if commitments are not kept!


Hall
Premium,MVM
join:2000-04-28
Germantown, OH
kudos:2
said by WhyADuck:
Failing on all the above counts, I'd contact the state representative that serves your district. As a constituent, you have a right to express your concern about a cable company attempting to gouge you on installation, and who knows, they may know someone high enough in the cable company to get something done.
It's not likely that the OP is being given an inaccurate figure. It may very well cost that much... The issue is, he's being expected to foot the bill himself. Who's to say EVERY OTHER neighbor hasn't called the cable company and been told the same thing ?? Depending on the franchise, they may simply input the address, and see "no service available". No one thinks to log these requests and see a pattern...

As already said, they need to *organize* and go to the cable company as a group and say they've got "x" potential customers. If it's enough, the cable company will cover the build-out cost in return for having "x" number of new subscribers and that much more $$$ coming in monthly.


WhyADuck
Premium
join:2003-03-05
kudos:1
"It's not likely that the OP is being given an inaccurate figure"??? Sorry, but I simply cannot believe it costs anything remotely close to $25,000 to extend a cable ONE BLOCK. If it really costs that much, no place would ever get wired.

They may CLAIM it costs that much, but as I say, I do not believe it for a second. Utilities lie to customers all the time, and a figure that high simply doesn't make sense. It's like when some kid hacks into a corporate computer and gets caught, and the company pulls a multimillion dollar damages figure out of thin air and then tries to come up with some way to justify that figure. In other words they pull a figure out of a hat and then, only if necessary, cook some books to justify that figure. As I say, utilities are famous for this (virtually all telephone company accounting that is presented to public utility commissions is more fiction than fact), and if they really want to make such a claim I'd like to see them justify it to the penny, and then explain how they managed to wire the rest of the town if it cost them that much (you know that most residents of the town didn't pay a dime to have the cable run past their homes; if anything they only paid a small installation charge when they actually subscribed).

Kip patterson
Premium
join:2000-10-23
Columbus, OH
"One block" is your assumption. No one can figure out what it takes to install cable in an area without a knowledge of the area including such information as house spacing, location of existing facilites, etc.

One doesn't just go up to existing cable and hook up an extension.


Hall
Premium,MVM
join:2000-04-28
Germantown, OH
kudos:2
said by Kip patterson:
One doesn't just go up to existing cable and hook up an extension.
You mean they can't do it with a coupling and some RG6 cable ??

Kip patterson
Premium
join:2000-10-23
Columbus, OH
No, they need at least RG-11 and a supply of skyhooks.

Seriously, there are a lot of things that have to happen.

A rideout with the pole owner, and all the poles used have to be added to the pole contract. About $10 per pole per year, by the way.

Is there an existing feeder that can be extended? Amps needed? Losses have to be calculated, tap plate values calculated.

If it can't be done from an existing feeder, where is the nearest trunk? May need to extend the trunk, a bridger amp for sure, plus the new feeder, taps, amps.

No trunk available? Where's the nearest fiber splice box with an open pair to the neighborhood hub? Set a node, run the fiber, install a new laser and receiver, perhaps add a line card, plus all of the above.

bodosom
Legerdemain
Premium
join:2004-03-05
Reviews:
·Time Warner Cable
reply to WhyADuck
said by WhyADuck:
"It's not likely that the OP is being given an inaccurate figure"??? Sorry, but I simply cannot believe it costs anything remotely close to $25,000 to extend a cable ONE BLOCK. If it really costs that much, no place would ever get wired.

My letter from TW (my share is $9,533) says the formula they use for cost "sharing" is set by the State of New York.


Hall
Premium,MVM
join:2000-04-28
Germantown, OH
kudos:2
said by bodosom:
My letter from TW (my share is $9,533) says the formula they use for cost "sharing" is set by the State of New York.
Don't recall where the OP is from, but at least here in Ohio, the state gov't doesn't meddle with the cable industry. Local gov'ts have a little bit of "regulatory" control over them though...


Lost In Space

@204.46.x.x
reply to WhyADuck
Typical ... they want to charge the customer $25K. Mine was $7K for 3 houses. I doubt there are many people (I guess were refered to last milers) that have this kind of disposable cash.