how-to block ads
|
|
Share Topic
 |
 |
|
|
|
 QumahlinNever Enough TimePremium,MVM
join:2001-10-05
united state | reply to annonn
Re: QAM and Modem said by annonn:
i live in the independence area as well have the node in my back yard for the area had 2 techs out and basicly they said there not gonna do nothing to fix the problem with online gaming and the qam256 problem were having
ok just some FYI's...i've seen multiple posts both here and the comcast.net forums about people saying they saw techs out at the node and it was them upgrading to QAM256.....This is incorrect the modulation is set at the headend via the CMTS console. The node does not have to have anyone go out to it, or have anything changed on it.
Next, I don't know what techs you talked to, but i'm willing to bet that they know nothing about the situation, nor do they work in engineering so them saying "nothing will be done to fix it" was nothing more then a quick way for them to say what they REALLY meant which is "we can't do anything to fix it because we are field techs and it's not simple signal issue"
In general field techs are not well trained on the data side of the network. Alot of them don't know much or only know the basics about DOCSIS, CMTS's, QAM/QPSK in relation to the node/modem, etc, etc.
Then on the other hand I know field techs who probably know more then some of the lower system engineers and could probably replace them but aren't hired due to lack of proper credentials to certify their knowledge.
So for a field tech to tell you they aren't doing anything to fix a problem he most likely doesn't understand is just wrong.
--
Forum Posts:5307 | |
 NerdtalkerWorking Hard, Or Hardly Working?Premium,MVM
join:2003-02-18
Tucson, AZ | said by Qumahlin:
Then on the other hand I know field techs who probably know more then some of the lower system engineers and could probably replace them but aren't hired due to lack of proper credentials to certify their knowledge.
Not to hijack, but out of curiosity, what sort of credentials/certifications can you get regarding DOCSIS, and Cable in general?
--
Touch a thistle timidly, and it pricks you; grasp it boldly, and its spines crumble. -William S. Halsey | |
|
