| BellSouth Port 25 Blocking I upgraded to BellSouth xtreme DSL on Tuesday the 3rd of August. On Saturday August 7th, I lost the ability to send or receive mail through port 25, except through the BellSouth mail servers which limit attachment sizes to "about" 3Mb.
I wasn't notified of the impending change as is stated as a requirement to changing the terms of service, located at:
»home.bellsouth.net/csbellsouth/s···greement
Being adversely affected both because my service was reduced while my bill remains the same, and because I wasn't notified causing me extra hardship, I called BellSouth and spent half the day getting transferred around to all departments trying to find a resolution.
I finally negotiated 2 months free DSL, which of course doesn't make up for the loss, but may be the only recourse that is available (until cable comes to my area).
Call:
888.321.2375
Option 3 for billing
and negotiate your compensation dammit!
If you don't get a refund, file a complaint with the public service commission of your state (search for "Public Service Commission Florida") replacing Florida with your state. (In fact, file a complaint no matter what you get!) |
