DoubleTPremium
join:2002-04-09
Dallas, TX | No complaints here I guess I wouldn't exactly be considered jaded...in fact I just had a very good experience with Comcast and their service.
I had just bought a new HDTV and picked up a HD cable box. I got it all hooked up only to get the dreaded "One Moment Please" message on all of the HD channels. I called CS and set up a truck roll. It was scheduled for 8-11AM the following Saturday. The technician was there at 8:30, diagnosed the problem as being a bad/low signal from the main junction box (-14 on the low channels, -21 on the high). He set up a network technician truck roll for the next day (Sunday). At 9 AM, the network guy is out there fixing the problem. He even ran a new like from the box to my house. Problem solved.
Now if they would just organize their channels in a somewhat logical fashion, I'd be ecstatic. 
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A member of -The Outfit-. |
