Company Forums » Companies beginning with D » Digizip > Digizip serious problems?

Digizip serious problems?

I am in NJ and I am down also. Called AT&T and apparently Digizip hasn't paid their bill. Unbelievable.

Are you serious? Maybe I shouldn't send my monthly payment in, if they're just gonna belly-up.

I can't send mail, or apparently get mail, through their servers. This has been going on/off/on/off for days. It's starting to piss me off. Luckily, I can still connect to the internet. Wonder when that will go down as well?

Someone from Digizip ought to post some info here...you listening, Black_Jesus????

Fortunately, I'm still up but I'm on MCI, not AT&T. Has anyone been able to contact anyone at Digizip by phone?
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Rip, Mix, Burn Down RIAA Headquarters

I've tried contacting their support multiple times, and they just hang up.

I also got the line from AT&T that they haven't paid their bill for 3 months, and they were suspeneded.

reply to adamhos8
I wonder if this could signal the beginning of the end for Digizip?

reply to adamhos8
Try calling Greg Schnieder on his cell at 203 801-8057.

reply to adamhos8
as far as i know digizip has paid and it is coming back up, there was a small dispute between at&t and digizip that had to be resolved, no we're not going anywhere

that is the source of the problems for the mail also so once that is fixed everything is back to normal
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Line Stats: 1536x768 || Cisco Modem/Router || 5 Static IPs || 5 Pop3/webmail Email Accounts || Usenet Access || No Bandwidth limitations or Blocked ports

Any idea when things are coming back up???!!!!!

Also, in the future - some kind of notice would be appreciated!

things are being reactivated now

there wasnt any notice because it wasnt a public dealing

reply to adamhos8
Public or not, your customers should have been notified when it became apparent that the dispute could not be settled and AT&T was going to shut off your customers.

we werent notified, they were suppose to honor what they said, and they didnt, that was the dispute, all will return to normal

this is the reason why no one likes at&t
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Line Stats: 1536x768 || Cisco Modem/Router || 5 Static IPs || 5 Pop3/webmail Email Accounts || Usenet Access || No Bandwidth limitations or Blocked ports

said by Bumpin1ohm:

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we werent notified, they were suppose to honor what they said, and they didnt, that was the dispute, all will return to normal

this is the reason why no one likes at&t

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reply to adamhos8
I would agree with that the handling of this situation by DigiZip has been poor.

We have been using their business class DSL for our business web site, mail and business functions. We have been down now for almost 20 hours! No apology, no offer for credit? How about NO CUSTOMERS!!!

You can bet we will be shopping for a new vendor. This is ridiculous.

reply to adamhos8
Mail servers still down at 2:30 p.m. PST.

reply to ross
ross you are the single most complaining customer i have ever seen, if you dont like it, get another service, jesus no one wants to hear your whining.

im not very clear on the whole dispute but from what i gather at&t and digizip made a deal with payments, and later on at&t wanted more money sooner, there was an argument and at&t got desperate and turned off access, so we wired them the money. if you want to complain about it still being down, go call at&t because its out of our hands
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Line Stats: 1536x768 || Cisco Modem/Router || 5 Static IPs || 5 Pop3/webmail Email Accounts || Usenet Access || No Bandwidth limitations or Blocked ports

Nice customer service skills on the part of the DigiZip Team!

I especially like it where you called him whiney and told him to go somewhere else.

I also like where you continually blame AT&T for shutting off the services of YOUR clients because YOU did not pay them.

That is how services work - remember - you pay for them and they continue, you stop paying and they stop. Of course, in the case of customers of DigiZip - we pay, they keep the money and we get the shaft. Nice. Fantastic. Then to add insult to injury, they use their UBER CUSTOMER SERVICE SKILLS to tell "ross" how awful they think he is as a CUSTOMER.

No wonder DigiZip can not pay AT&T, I would imagine that with customer service skills like those displayed here, their bottom line will be shrinking rapidly and continually - and to be sure, they deserve it!

it IS at&ts fault, what arent you understanding about that, they went back on their word

and yes, ross is a terrible customer, i have seen nothing but bad out of him
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Line Stats: 1536x768 || Cisco Modem/Router || 5 Static IPs || 5 Pop3/webmail Email Accounts || Usenet Access || No Bandwidth limitations or Blocked ports

reply to Bumpin1ohm
You can kiss my a$$, dude. So, it's whining, uh? I like Digizip's service. But, I don't like their disservice to customers that is epitomized by your "don't give a shit" attitude. The fact is that Digizip does not communicate with its' subscribers via its' web-site, e-mail, this forum (or any other) re issues affecting it's rates, services, planned maintenance, outages, or even simple requests for information from subscribers in a responsive, up-front manner.

It is NOT WHINING when you are suddenly without paid for services with NO WARNING, NO SUITABLE EXCULPATORY EXPLANATION, and NO COMMUNICATION WHATSOEVER UNTIL AFTER THE FACT, and NO MITIGATION OF INJURY.

You, and the management at Digizip, if you are to be believed, ought to know how that feels judging from your description of Digizip's treatment at the hands of AT&T. It's no fun being cut off from essential services your business depends on without warning or explanation, IS IT!!

But, you serve up the WHINE anyway, and conclude with a typical "screw you, take it up with some who cares" handoff about how Digizip was used and abused because it didn't pay its' bills on time by the terms of its' agreement with AT&T, or by the terms accellerating payments in the event of default on that agreement. You seriously want to represent that the company's attitude is justifiable, or that they aren't responsible for seeing service restored in a timely manner. You seriously want to state that it is Digizip's position that it is AT&T's problem and Digizip's subscribers should look to that third party, with whom we have no contractual relationship, for resolution? GET REAL!

Digizip screwed up BIGTIME, hung its' customers out to dry, lied about it, offered no apology or compensation, and now directs their customers to an outside party for resolution, and tells the customers to stop "whining" and take it, or leave it! Yeah, that's responsible business practice, and I'm just a whiner...