Re: NAV 2005 Problem - Help Please! in Software http://www.dslreports.com/forum/r11349305 en Tue, 08 Dec 2009 16:33:06 EDT Tue, 08 Dec 2009 16:33:06 EDT Re: NAV 2005 Problem - Help Please! (FIXED!!!) http://www.dslreports.com/forum/remark,11448694 Kujo5 : Uh, sorry guys...

I guess I need to practice my reading skills...]]> http://www.dslreports.com/forum/remark,11448694 Tue, 28 Sep 2004 13:31:37 EDT Re: NAV 2005 Problem - Help Please! (FIXED!!!) http://www.dslreports.com/forum/remark,11448246 Boston7 :
said by Kujo5 See Profile:

I can't take credit for solving this problem though... I found the solution here: »castlecops.com/postt77058.html thanks to JasonRoberts.



Kind of late, Jer74 found out and listed the same solution above you 4 days ago, and is on symantec site.]]> http://www.dslreports.com/forum/remark,11448246 Tue, 28 Sep 2004 12:32:35 EDT Re: NAV 2005 Problem - Help Please! (FIXED!!!) http://www.dslreports.com/forum/remark,11447839 Kujo5 : Hello again people...

I have finally discovered what was causing this problem and the solution is extremely simple - but it absolutely sucks!

Many of us, including those of us in this forum who are having this issue, like to keep our start menus neat and clean. I cannot stand having a zillion programs show up in the start menu all at the same level. Apparently those developers that work at Symantec are computer slobs and want us to be also.

People, we are getting this stupid error because we moved the stinking shortcut out of the main folder and into some other folder for organizational purposes!!!

The problem goes away when we either put the shortcut back or stop from moving it in the first place.

Well, I definitely call foul on Symantec and this huge oversight. This is definitely a new problem because all of the previous versions had zero issue with this.

I can't take credit for solving this problem though... I found the solution here: »castlecops.com/postt77058.html thanks to JasonRoberts.

Well, at least after much frustration I can now actually use the software I purchased.

Ugh.]]> http://www.dslreports.com/forum/remark,11447839 Tue, 28 Sep 2004 11:25:25 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11414031 CobraGT2000 : Hey kinda off topic but can someone tell me all the processes that run NAV 2004 (all the NAV 2004 processes in the process window?) Thanks, all of my processes aren't loading and I wanted to find out which one it was...thanks again

Sorry for the double post, thought it froze on me.]]> http://www.dslreports.com/forum/remark,11414031 Fri, 24 Sep 2004 01:25:40 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11414029 CobraGT2000 : Hey kinda off topic but can someone tell me all the processes that run NAV 2004 (all the NAV 2004 processes in the process window?) Thanks, all of my processes aren't loading and I wanted to find out which one it was...thanks again]]> http://www.dslreports.com/forum/remark,11414029 Fri, 24 Sep 2004 01:25:30 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11413721 anon : Hey Kujo, I see Symantec has a listing for our problem now involving the "repair feature not supported in Norton Antivirus" pop up boxes.
It's under online free online support\Antivirus 2005\error message issues.
It states that this will happen "if you have changed the default location for the Norton Antivirus shortcuts in the Windows Start Menu". That's ridiculous. I erased my shortcuts because I have one on my desktop as well as the icon in the system tray. This is the first program where I am not allowed to move the shortcuts in fear of breaking the program. Sounds pretty shaky to me.
Hope this helps you. So far I haven't had the same problem YET???]]> http://www.dslreports.com/forum/remark,11413721 Fri, 24 Sep 2004 00:32:19 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11385412 anon : I've always heard of people having problems and issues with Norton but I have never experienced it myself until now. I've been using Norton Antivirus and/or Systemworks for the past 10yrs without a problem until now.
It's quite frustrating trying to work through the problem with tech support when there is a language barrier between you and whoever your talking to overseas. I have a hard time understanding them and they have a hard time understanding me. It's difficult enough trying to work through "unknown" issues. I don't need that on top of it (it's all about saving a few bucks).]]> http://www.dslreports.com/forum/remark,11385412 Mon, 20 Sep 2004 22:53:44 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11385345 Kujo5 : Jer74,

Same here... although, I would really like to know what the heck is the problem. Obviously it is working for some people...

Strange stuff.]]> http://www.dslreports.com/forum/remark,11385345 Mon, 20 Sep 2004 22:48:53 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11384439 anon : My plan now is to wait for about a month to see if a fix comes out for this. If not, then that's it for me and Symantec. I'll have to give something else a try (Kaspersky, McAffee, etc)]]> http://www.dslreports.com/forum/remark,11384439 Mon, 20 Sep 2004 21:20:46 EDT Re: uninstalling NAV some thoughts. http://www.dslreports.com/forum/remark,11384408 anon : Symantec's tech support took me through that step that you described but still doesn't help.]]> http://www.dslreports.com/forum/remark,11384408 Mon, 20 Sep 2004 21:18:01 EDT Re: So, you clean installed windows and then NAV2005 http://www.dslreports.com/forum/remark,11384392 anon : I disconnected from the internet, then did a clean install of windows, then installed NAV 2005. After a couple of reboots still had the same problem (I'm not the only one). This was all done while disconnected from the internet.]]> http://www.dslreports.com/forum/remark,11384392 Mon, 20 Sep 2004 21:16:15 EDT Re: uninstalling NAV some thoughts. http://www.dslreports.com/forum/remark,11382482 Kujo5 : rlmars,

Thanks, I will look those directions up at Symantec's site. I realize that you are trying to help, thanks!]]> http://www.dslreports.com/forum/remark,11382482 Mon, 20 Sep 2004 17:51:47 EDT uninstalling NAV some thoughts. http://www.dslreports.com/forum/remark,11382398 rlmars : I went to symantec's web site and under support searched on some thing related to Nav 2005. I found a description for uninstalling that included even deleting the sharded Symantec Folder in Program Files > Common files.

I did not do this when I uninstalled, but it might be necessary in some circumstances. Sounds like you are well protected and know what you are doing, but you might want to fing the instuctions at Symantec...just trying to help :-)]]> http://www.dslreports.com/forum/remark,11382398 Mon, 20 Sep 2004 17:43:38 EDT Re: So, you clean installed windows and then NAV20 http://www.dslreports.com/forum/remark,11380562 Kujo5 : SATA,

I am behind a router and the latest version of ZoneAlarm... I also practice safe HEX as some others around these forums like to put it. I have just about a zero chance that my machine is infected with a virus.

This problem is real. There is some combination that both Jer74 and I (and others on the net) have that allow for this problem to show.

I am running Windows XP Pro with SP2... Always have the latest patches from M$...

Oh well...]]> http://www.dslreports.com/forum/remark,11380562 Mon, 20 Sep 2004 14:18:31 EDT So, you clean installed windows and then NAV2005 http://www.dslreports.com/forum/remark,11375976 rlmars : and still had the problem? Did you install any other software? Did you have a firewall at least ON? Did you go to windows update and download and update all the patches (WITH A FIREWALL ON) and then install and run NAV 2005 (All the time keeping a firewall on or beeing behind a router).

If you did NOT do at least the above, you could have gooten infected in seconds after connecting to the intenret and that could have caused problems with your install or later tunning AV2005. Many viruses and worms mess with the AV software.

If you were protected by a router and/or a firewall and then still had the problems, and DID NOT have any other software installed except NAV 2005 and Widows then something is wrong with the install CD--get another one from Symantec]]> http://www.dslreports.com/forum/remark,11375976 Sun, 19 Sep 2004 22:49:28 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11375911 Kujo5 : Jer74,

I have reverted back to NAV 2004 and everything is fine... I was hoping that the download version that I have was the problem and that maybe the retail disk would fix the problem, but I guess you just demonstrated that that is not the case.

Ugh.]]> http://www.dslreports.com/forum/remark,11375911 Sun, 19 Sep 2004 22:42:28 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11372776 anon : Thanks for the help but I already went through all that and still have the same problems. If I revert back to NAV 2004 everything is fine but once I switch to NAV 2005 i get the same problem after a couple of reboots.
Symantec said it's an incompatibility between NAV 2005 and XP SP2 but I doubt that because I did a clean install of windows and then installed NAV 2005 with the exact same issue popping up. I installed from a retail CD.]]> http://www.dslreports.com/forum/remark,11372776 Sun, 19 Sep 2004 15:37:26 EDT Good idea, but the point is... http://www.dslreports.com/forum/remark,11372328 rlmars : I to save a backup of installers, but the pont was if the installer itself is corrupted or has problems so will the backup. You need the ability to get a fresh copy!]]> http://www.dslreports.com/forum/remark,11372328 Sun, 19 Sep 2004 14:18:10 EDT Re: Re nav problems and installing from CD http://www.dslreports.com/forum/remark,11370797 howie :
said by rlmars See Profile:

I would strongly advise that anyone going the download route get the assurance of being able to re-download and install

I always burn downloaded programs to CD as a backup in case I need to re-install them later. I believe Symantec/Norton saves the install files (at least they used to) to a folder called VBox\Installers.
--
"I could be wrong, now... but I don't think so! - Adrian Monk]]> http://www.dslreports.com/forum/remark,11370797 Sun, 19 Sep 2004 09:50:20 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11370417 Sr Tech : You know it seems every time symantec comes out with a new product it has these types of issues. NAV 2004 also had the same issues where you get an error message saying to reinstall or some other bs, I finally resolved my issues going back to 2003. I am quite dissapointed in them with there products. I am hesitating going to NAV 2005 for the same reason of issues that you are having. Good luck.]]> http://www.dslreports.com/forum/remark,11370417 Sun, 19 Sep 2004 08:05:12 EDT Re nav problems and installing from CD http://www.dslreports.com/forum/remark,11370226 rlmars : With a program as imortant as Anti-virus I would not want to juist trust a download installer, I would want a CD OR the ability to at least re-download the installer ( As you can do with Zone Alarm) If you buy NAV 2005 on the download option, I think you have the option of buying some download protect so you can re-download the installer in case you loose the original in a crash etc.

I would strongly advise that anyone going the download route get the assurance of being able to re-download and install]]> http://www.dslreports.com/forum/remark,11370226 Sun, 19 Sep 2004 05:58:18 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11370209 rlmars : I have XP Pro and upgraded to SP2 about three weeks ago. Last week, I ordered and received NAV 2005. I had NAV 2003 installed as part of Norton System works 2003 (Note; I only installed the NAV part--none of the rest of the programs as they caused problems and were outdated. So after a reformat I installed only NAV 2003.)

I have had NO problems runing the program except for the last download of definitons. I got some erros during the process, so I went to the Symantec site and manually downloaded the files and installed them and then ran live update again. IT showed the two files but this time they download and installed OK. This definiton problem is the ONLY glitch I have had. I have run many scans to test program, let it runs its' scheduled scans, etc. with NO problems: It scans e-mail works great with Zone Alarm 1.51. (pro version) And again, as I stated, I have SP2.

When I received NAV 2005 I uninstalled all the Symantec and Noron progams listed in Control Panel--Add Remove Programs, rebooted. I then deleled the Norton related folders and files in Program Files (some were left over), and again rebooted) and then installed Nave 2005.

You should show three Norton Symantec programs now in Add-Remove: Live Update, Live reg, and Nav 2005. Carefully go through the list and see if by chance on YOUR system there are any other Symantec or Norton related files. If there are any remove them and the three mentioned here; reboot. Them remove any Norton folders or files in the Program Files Folder: There should be two folders: Norton AntiVirus and Symantec. Delete them and once again reboot.

Now reinstall Nav 2005 again--be sure to disable and turn off ANY running programs, especially any that have icons in the system tray. Update defintions, run the first scan, stc. Then reboot and scan again,etc to test.Run several different types of scans to throughly test the program.

If you still get error: 1. You may have some corruption in the install program, if you downloaded it. If so, try to download a new version (you may have to call tech support.
I think you have this option for a while at least after purchasing.

If not get tech support to send you a CD overnight.

2. Some other program is causing a problem during the install. Turn off Zone Alarm, or any firewall (disconnect from Internet if that is the only protection) and any other resident programs that you can turn off and reinstall Nav 2005 again. 3. If it is not related to install interference there could be a proble with some program that is resident or active when you are scanning with Nav. Try to disable any such programs especially any that have icons in the system tray.

Hope some of this helps. please keep us posted and let us know if the program is fixed and how.]]> http://www.dslreports.com/forum/remark,11370209 Sun, 19 Sep 2004 05:49:08 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11363247 Kujo5 : Thanks for the responses! I was beginning to feel a bit all alone... ]]> http://www.dslreports.com/forum/remark,11363247 Sat, 18 Sep 2004 08:18:33 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11362353 anon : I too have the exact same problem with NAV 2005. I talked to Symantec's sh***y tech support and they said it's an incompatibility with SP2 for XP. They are working on it supposedly.]]> http://www.dslreports.com/forum/remark,11362353 Sat, 18 Sep 2004 01:49:14 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11361576 black knight : Hi Kujo

I feel Your pain. I too am Fighting With Issues In NAV 2005.
I have tried Uninstalling and reinstalling and Each time It Gives me a New Problem. I posted here also and No one was able to Help. I am Now waiting on Symantec To try to Help Me!!!! I have used NAV for Many years and I have NEVER had Any Issues like i am Having now!! :(

Good Luck

BK]]> http://www.dslreports.com/forum/remark,11361576 Sat, 18 Sep 2004 00:04:52 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11360052 Kujo5 : Are we the only one seeing this problem?]]> http://www.dslreports.com/forum/remark,11360052 Fri, 17 Sep 2004 20:25:05 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11349507 Kujo5 : No, I have not reported it yet. I was hoping to find a quick fix from someone here first...

It is not beta, it is an official release. I believe it is also now available in stores, but who needs a real cd, download purchase is just fine with me.

Thanks,

Keith]]> http://www.dslreports.com/forum/remark,11349507 Thu, 16 Sep 2004 17:21:21 EDT Re: NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11349305 Nazcar : Have you reported it to Norton? 2K5 is still beta no?]]> http://www.dslreports.com/forum/remark,11349305 Thu, 16 Sep 2004 16:55:10 EDT NAV 2005 Problem - Help Please! http://www.dslreports.com/forum/remark,11348336 Kujo5 : Hello,

I purchased the upgrade (download version) to NAV 2005. I have the exact problem as explained below. I "stole" this text from a newsgroup forum that was written by someone calling themself "SgtRich". I get the error message everytime I boot.

There have not yet been any replies to his post yet and I was hoping I might have better luck here.

Thanks in advance!

SgtRich wrote:

I upgraded from NAV 2004 to NAV 2005. Per the instructions, I installed NAV 2005 and everything went fine. Following install, I rebooted, as requested by NAV 2005. NAV received latest updates, configured itself and ran a full system scan. Everything worked fine.

Tonight, I turned on the computer and received an error message on startup. First there was a message stating, "Installation proceeding...". then an error message appeared on top of that: "Norton AntiVirus 2005 does not use the Repair feature. Uninstall and then reinstall the program."

I did that and all went as it did the first time. Everything was fine. After rebooting a second time after re-running the updates, full system scan, etc., I received the same error message, that I needed to uninstall and reinstall the program.

Can anyone help me with this message? Again, NAV 2005 APPEARS to be working just fine. ZoneAlarm Pro and Windows XP SP2 Security Center both report that NAV 2005 is installed, updated and that Auto-Protect is enabled.]]> http://www.dslreports.com/forum/remark,11348336 Thu, 16 Sep 2004 14:56:54 EDT