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chaveta
join:2002-03-25
Lodi, NJ

chaveta to Engineer88

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to Engineer88

Re: Request Firmware Upgrades Here Only

It's on now.

Engineer88
join:2000-12-01
Smithtown, NY

Engineer88

Member

chaveta
Your modem is not staying online reliably.

Downstream power: 1.8 dBmV [DOCSIS limits -15..+15 dbmV]
Carrier to noise: 35.9 dB [Normal in 30..38 dB range]
Upstream power: 58.0 dBmV [Normal range 30..55 dbmV]
HW/SW: HW_REV: 1; VENDOR: Motorola; BOOTR: SB4200-0.4.4.0-SCM06-NOSH; SW_REV: SB4200-1.4.9.0-SCM00-NOSH; MODEL: SB4200 OS: VxWorks 5.4
Uptime: 0d 0:00:28.87
Status: operational

Modems with upstream power of 58.0 dBmV or more are known to have stability problems. You may want to try positioning the modem off the first 2:1 split as the cable enters the house, or give customer service a call to arrange a service visit.

I recommend leaving your modem on all the time because that way you can receive automatic upgrades as well.

Jomy
Downstream power: 2.2 dBmV [DOCSIS limits -15..+15 dbmV]
Carrier to noise: 36.1 dB [Normal in 30..38 dB range]
Upstream power: 42.5 dBmV [Normal range 30..55 dbmV]
HW/SW: HW_REV: 3; VENDOR: Motorola Corporation; BOOTR: 2150; SW_REV: SB5100-2.3.2.2-SCM02-NOSH; MODEL: SB5100
Uptime: 0d 0:01:47.00
Status: operational