Hermosa Beach, CA
major problems after upgrade
Yesterday I called to upgrade my service to the 6/768 from teh 1.5/256 service. This morning, I checked it out, and i was only getting ruffly 2/445, i called them up, and since i was not at home, I was unable to trouble shoot. Now I have come home, checked the speed, and I am getting 250/475!!!! the uploads are slower then what they were before I upgraded. Even though after many day's of problems, I got the other service working, i decided to run a wire directly to the testing jack on my CPE, to make sure it wasn't the house wiring, and I get the same speed. I am now on hold for tech support. This is starting to become very rediculous.
Doesn't sound like you are being very patient. Just ask for your line stats to see if it is clean enough to support the higher speed.
borborpaSlipping Slowly Into OblivionPremium
New Cumberland, PA
|reply to djjsin1 |
Like parallax said, your line quality probably won't support 6.0/768. Ask them what your noise margins are. Anything below 10 is questionable. 15+ is good, 20+ is great.
There are no stupid questions, but there are a LOT of inquisitive idiots.[AIM - BoyBandsMakeUGay]
Call them and have them run an MLT to find your actual distance.
My estimate was 9900 feet away, so I upgrade to 6.0/768 from 1.5/768 and syncing at 1.5/512. I noticed I couldn't sync higher than 2.7/512
I found out later I'm really about 14400 feet away!.
I probably wouldn't have upgraded if I had known that to begin with, but now that I've been like this for a while, the small extra bandwidth and IPs have made up for it.
Look at it this way, not too long ago that same plan was 3.0/768
Now if I could only stop losing sync randomly...