djjsin1 join:2004-05-07 Hermosa Beach, CA |
major problems after upgradeYesterday I called to upgrade my service to the 6/768 from teh 1.5/256 service. This morning, I checked it out, and i was only getting ruffly 2/445, i called them up, and since i was not at home, I was unable to trouble shoot. Now I have come home, checked the speed, and I am getting 250/475!!!! the uploads are slower then what they were before I upgraded. Even though after many day's of problems, I got the other service working, i decided to run a wire directly to the testing jack on my CPE, to make sure it wasn't the house wiring, and I get the same speed. I am now on hold for tech support. This is starting to become very rediculous. |
actions · 2004-Sep-28 8:53 pm · (locked) |
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Doesn't sound like you are being very patient. Just ask for your line stats to see if it is clean enough to support the higher speed. |
actions · 2004-Sep-28 9:46 pm · (locked) |
borborpaSlipping Slowly Into Oblivion Premium Member join:2002-02-20 New Cumberland, PA |
to djjsin1
Like parallax said, your line quality probably won't support 6.0/768. Ask them what your noise margins are. Anything below 10 is questionable. 15+ is good, 20+ is great. |
actions · 2004-Sep-30 2:40 pm · (locked) |
1 edit |
Call them and have them run an MLT to find your actual distance. My estimate was 9900 feet away, so I upgrade to 6.0/768 from 1.5/768 and syncing at 1.5/512. I noticed I couldn't sync higher than 2.7/512 I found out later I'm really about 14400 feet away!. I probably wouldn't have upgraded if I had known that to begin with, but now that I've been like this for a while, the small extra bandwidth and IPs have made up for it. Look at it this way, not too long ago that same plan was 3.0/768
Now if I could only stop losing sync randomly... |
actions · 2004-Oct-1 2:18 pm · (locked) |