Security → Norton Antivirus 2005 Error 3019.6

Below is the error code I receive when running Norton Antivirus 2005, and I do a full scan. When it finishes it reports a clean system. As soon as I click to close that report screen, the error pops up. Why is it not working? Any solutions? I am on winxp sp2, and have tried clean installing 3 times now on a virus free machine. Any solutions? Anyone on Winxp Sp2 with this program working?

Norton AntiVirus was unable to scan your computer for infections because some Norton AntiVirus components are missing. Error 3019.6

Try this...
Error: "Norton AntiVirus 2004 was unable to scan your computer for infections." (3019,6)

It is for NAV 2004, but may be of some use.

None of that fixed my problem, thanks for the try though. Is anyone here on WinXP sp2 and using 2005 successfully?

AHHHHH!!! There's your problem, you're are using it with SP2. Might have to wait until Symantec comes out with a fix for it.

I have Norton AntiVirus 2005 on Windows XP SP2 and it is running great.

Hi

Also Have Norton Antivirus 2005 on Windows XP SP2, and it is working great!!

Okay, thanks for the reports... I suppose I have found myself a task for the weekend then - getting it to work!

Well I've got the same problem!! I have NIS 2005 on 4 computers and it works fine on three of them with SP2 installed. But this computer I get the error when I try to do a full system scan?? Virus scan failed, 3019,6. I have went to norton's web site and followed the link to no success also!! Hopefully Symantec will email me a solution. As I have also tried reinstalling.

I would look at the install of SP2, instead of the NIS. Uninstall SP2 and run a few malware programs to really clean the machine. Then go and reinstall SP2 and then NIS and see if the problem still exists. SP2 and some Malware causes strange problems. Good luck!

The Knowledge Base article doesn't address it, but doing a "reset" of NAV Pro 2004 may help. I did it on my copy of NAV Pro 2004 to resolve part of an ongoing 2 year problem with blue screens that I blamed on Zone Alarm and/or NAV Pro 2004, but in retrospect I should have blamed on Dell. Dell (unbeknownst to me) set a custom size for my paging file when it should have been managed by Windows. I've been BSOD free for three weeks now thanks to an IM I received to a thread I created in the Microsoft Forum.

Anyway, refer to the screen print of the options for Norton's Auto Protect. Make sure you are offline when you do this. Uncheck the three checkmarks, click ok. You may have to uncheck them out of order to get them all unchecked. Norton and/or the Windows Security Center may nag you that you are not protected. Ignore the messages for now. Close Norton and reboot. Once rebooted, open Norton and recheck the first three boxes in Auto Protect. Make sure Norton is fully loaded before you recheck the boxes. Again, you may get nagged with the warnings depending on your system. Ignore them. You may have to go to Start > Program Files to open Norton as the Auto Protect icon that sits in the system tray should be gone. Once, you've rechecked the boxes, reboot. Do not try to scan your system before you reboot. Once you've rebooted a second time, then try your scan. I hope this helps.

Owl

Well after hours and hours of trying to figure this out finally got it to do a full scan. Have to go into options and set it not to scan compressed files. I must have a huge file some where on the system that was causing Norton to crash on the scan. Anyway it worked when I did this, now have got to find out which file is causing it.

There shouldn't be any problems with XP SP2, especially with Norton 2005 products.

TheRCRacer: Since you were able to narrow down to compressed files issue, please do let us know which file(s) is causing this. Symantec might need a sample to reproduce and fix this error.

I think someone else posted a similar/same NAV scan error a few weeks ago, but I cannot find it through search. Does anyone remember the thread? I would like to reference it.

Well not sure that it's a certain file. Just tried doing a manual scan with scan compressed files and it crashed. Same error, 3019,6......but it don't crash on the same file everytime. Don't know. Did turn scan compressed file option off and it works.

What made me decide to turn the option off for scanning compressed file was one error that I got was 3019,1 which Symantec sent me to this link for it.

»service1.symantec.com/SU ··· 17474506

Did the work around for compressed files and the scan then worked.

Have confirmed this problem with NAV 2005 on Windows XP SP1 and Windows 2000 SP3. On Windows 2000 NAV will sometimes crash and sometimes return the 3019,6 error. On Windows XP NAV always returns the 3019,6 error.

This happens when scanning certain compressed files. They don't need to be large. I found one file that is 200K and causes NAV2005 to roll over every time. The only unique characteristics I can find are that this file is self-extracting (.exe) and it was created in 1996 (presumably under DOS). Otherwise there is nothing "wrong" with this file.

I called Symantec Tech Support to find out how to submit this file with a bug report since there is no such information available on the web site. It took a while to convince the person I spoke with that there was no need to get my credit card information since I only wanted to know how to submit a reproducable bug. He said he would send an email with the procedure. That was several days ago and I've received no email since.

As TheRCRacer reported, turn off System> Manual Scan> Scan Within Compressed Files and full system scans will run to completion. Alternately, if you have lots and lots of free time, you can track down the offending files and add them or their host directories as exclusions.

said by CrossingTheBorder:

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Have confirmed this problem with NAV 2005 on Windows XP SP1 and Windows 2000 SP3. On Windows 2000 NAV will sometimes crash and sometimes return the 3019,6 error. On Windows XP NAV always returns the 3019,6 error.

This happens when scanning certain compressed files. They don't need to be large. I found one file that is 200K and causes NAV2005 to roll over every time. The only unique characteristics I can find are that this file is self-extracting (.exe) and it was created in 1996 (presumably under DOS). Otherwise there is nothing "wrong" with this file.

I called Symantec Tech Support to find out how to submit this file with a bug report since there is no such information available on the web site. It took a while to convince the person I spoke with that there was no need to get my credit card information since I only wanted to know how to submit a reproducable bug. He said he would send an email with the procedure. That was several days ago and I've received no email since.

As TheRCRacer reported, turn off System> Manual Scan> Scan Within Compressed Files and full system scans will run to completion. Alternately, if you have lots and lots of free time, you can track down the offending files and add them or their host directories as exclusions.

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CrossingTheBorder: Can you post (Web/FTP server) or get an BBR/DSLR account so I can IM you my e-mail address? I would like to pass this file to NAV team if I can reproduce it. Thanks in advance.

Same issue, not SP2 related since I am still to install that.

Identified the folder where NAV 2005 generates 3019.6 error, while running a drive scan. Scanned all files inside the folder, no problems. Then scanned the folder itself, get a different error, 3019.1.

said by nVladik:

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Same issue, not SP2 related since I am still to install that.

Identified the folder where NAV 2005 generates 3019.6 error, while running a drive scan. Scanned all files inside the folder, no problems. Then scanned the folder itself, get a different error, 3019.1.

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Can you please try narrowing down to which file(s) it is? Then, I would like a copy of that file to pass to NAV team if I can reproduce it.

said by nvladik:

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Same issue, not SP2 related since I am still to install that.

Identified the folder where NAV 2005 generates 3019.6 error, while running a drive scan. Scanned all files inside the folder, no problems. Then scanned the folder itself, get a different error, 3019.1.

---

OK guys, I got nValidik's file sample and was able to reproduce the error (actually different in Windows 2000 SP4 with NSWP 2005's NAV 2005 v11.0.2.4). I will be writing a bug report on this. Hopefully, this bug will be fixed soon (don't ask me when since I won't know). Any more file samples are welcomed (IM me if you have them and is easily reproducable).

I also have struggled with the error. After several emails back and forth with symantec. I also tried eveything listed above. Thay recomended the following. It worked! I got a full scan.

appears to be due to an installation issue in which the file Wintrust.dll did not get registered. To solve the issue, register the file, please follow the following steps to register it:

Step 1: On the Windows taskbar, click Start > Run.

Step 2: In the Run dialog box, please do the following.(If the file wintrust.dll is not at the location indicated, change the line to use the correct location.)

regsvr32 c:\windows\system\wintrust.dll

Step 3: Click OK.

Step 4: Restart the computer.

I just tried that and it worked. Thanks!

im an on XP sp2 and mine works good.

A Ninja Ant: OK guys, I got nValidik's file sample and was able to reproduce the error......

I would highly appreciated if you do let us know which file(s) is causing this. Thanks!

Resamilano: From nValidik's e-mail: "rubber.exe -- an old plug-in for Photoshop, Paintshop, etc. It is an self-extracting zip file. The dates for the files inside are from 1996 so the archive is quite old."

I also found an old DOS program, named tunp_131.exe, (»patch.joypark.com.tw/dow ··· _131.exe), is able to reproduce the error.

The question is: when I deleted this file and turn on default option (scan compressed files), the problem (3019.6) still occurred.

A Ninja Ant: Can you get a successful full system scan after deleting the "rubber.exe"?

Finally, I got a successful complete system scan with the option of scan within compressed files.

After deleting the "target" files, you should:

1-open internet explorer
2-type "%temp%" in the address bar
3-press Enter
4-delete all the contents
5-OK, you may proceed full scan with the option of scan within compressed files.

Reference:
Error: "Norton Antivirus 2005 was unable to scan your computer for infections . . . " (3019,1)
»service1.symantec.com/SU ··· Symantec

Yes.

Hi! I'm new here.

Got the same problem (3019,6) when trying to scan and after live updates. My virusdefinitions get downloaded but never update. This is driving me crazy!!!!



I think I've tried everything, except throwing my computer out of the window.
I paid 44,95 Pound a month ago for NAV 2005 and it still doesn't work.

Please, please, if anybody knows help, tell me!!!!!

Hi

I have the same problems. I have tried the registry fix that is outlined on page 1. Unfortunately it does not fix the issue for me.

I have clean installed XP Pro SP2 and then installed NAV2005. The problem persists. There is hardly any other software on the machine apart from NAV. I have MS Office 2005, Daemon Tools, DC++ and NVidia GPU drivers installed.

They really need to sort this error out. There are enough people will the same problem for them to have found a fix by now. Plus, their website denies all knowledge of the error. Poor show imo, going to take my software back.

[repeat info]

Have you tried this yet?

»service1.symantec.com/SU ··· Symantec

Thanks for the link.

I think that may be very relevant to my problems. If I disable scanning within compressed files the problems do disappear.

I do some file sharing, and therefore have a lot of compressed files on my HDDs. I am not aware of any of them being corrupt or having problems, especially since NAV 2004 can scan them.

I'll clear may cache etc etc. Hopefullly they will have a long term solution to this problem soon