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Schenectady, NY
reply to justin

Re: What's the solution?? Is there one???

Complain to the Public Service commission they set or allow the rates that you were charged. The rates you are quoting are for a business install not residence. The 18.21 is for a network interface. All business accounts need the tech to go out to ensure dial tone works at the premise as unlike residences there is no left in dial tone. You should only pay for a jack if the tech came inside and did wiring, in which case you would have been charged 13.71 for the wire and 144.00 for the first hour of time.