how-to block ads
|
|
Uniqs:
840 |
Share Topic
 |
 |
|
|
| Mail Server is Down...again! This is an intermittant problem that is beginning to piss me off. I am in the middle of negotiations with several parties via e-mail, and now have no outgoing e-mail service.
Anyone else in the SF Bay Area having a problem with outgoing e-mail on Digizip's servers? | |
| I already had to for like 2 weeks....
And im on the east coast. | |
| reply to ross
Back up and working fine. Guess they were just cleaning up the servers. | | |
|
| reply to ross
Still doesn't work for me
Digizip seems to be the only ISP that doesn't offer their customers an e-mail service. Or a fully working one to be more specific. | |
| reply to ross
This is Greg Schneider from Digizip. I apologize for the issues with the mail server recently and the dispute with ATT. We have resolved all of the issues with ATT, I can send a letter from ATT attesting to the fact. As for the mail server we are increasing security and redundancy on that in the next 2 weeks and I am sure 99% of the issues will be resolved.
If anyone wants to talk to me they can at 866-375-8324 ext 201 anytime. | |
 Soapm
join:2001-07-15
Aurora, CO | reply to ross
What happened to Blackjesus, haven't seen him around lately... | |
| reply to ross
Re: Mail Server is Down...Who cares? Most ISP's come and go. I have about 5 ISP's for different reasons. I HATE getting e-mail from friends and relatives giving me their NEW e-mail address. I don't want it. Get one, and keep it.. forever. Choose hotmail, yahoo, etc.. who cares. if you want good email service, payfor it it, like i do from usa.net. The money that you spend with digizip is for hight speed dsl with 5 static IP addresses. Where else do you get a deal that fast with 5 static IP's for about 45.00 per month?
Id rather Digizip NOT support mail and have them put their efforts into speed, support and customerservice instead of dickin around with 2nd or 3rd rate mail. Ths should just turn it off and offer what they do best.
My two cents,
Ed | |
| said by FlyboyEd:...if you want good email service, payfor it it, like i do from usa.net. The money that you spend with digizip is for hight speed dsl with 5 static IP addresses. Where else do you get a deal that fast with 5 static IP's for about 45.00 per month? Id rather Digizip NOT support mail and have them put their efforts into speed, support and customerservice instead of dickin around with 2nd or 3rd rate mail. Ths should just turn it off and offer what they do best. My two cents, Ed Spend your two cents elsewhere, Ed. "Dickin' around with their e-mail" is what has the rest of us customers concerned. Those of us who use it would like to see it responsibly maintained. Since you don't use it, butt the f**k out er...shut-up about it.
I want, need and pay for e-mail service from Digizip. I don't feel like wasting more money on some other service that is as likely to go away as Digizip and, more particularly, one where I would have to wade through a ton of GD Spam to get to my mail, or find that by using said server I can't send mail to some people because their ISPs block my ISPs email servers address block.
I don't think Digizip has even the tiniest influence over what MCI does with my connection speed, or the quality of my line pair. They are responsible for their e-mail servers, use of which is part of the service agreement with their customers. Digizip is a value added reseller. Part of that added value is e-mail service. Take e-mail service out of the contract, then I want a commenserate reduction in the monthly service price. Since that isn't going to happen, I'll stick with my mostly trusty Digizip e-mail. AND, when it isn't working, I'll bitch about it until it's fixed.
If you want to waste your money on additional, and largely redundant, services you already pay for through Digizip, have at it. But, don't presume to lecture me, or anyone else, who expects to get what they have bargained for.
Digizip can demonstrate their support for ever more competent customer service by keeping the servers up and running 24/7/365, with minimal, scheduled downtime for necessary maintenance. Redundant servers, off the AT&T backbone, wouldn't hurt either. | |
 Bumpin1ohmBumpin1ohmPremium
join:2002-07-15
Aurora, CO | reply to Soapm
Re: Mail Server is Down...again! said by Soapm:What happened to Blackjesus, haven't seen him around lately... still here soapm, just for intensive purposes instead of whine threads.
--
Line Stats: 1536x768 || Cisco Modem/Router || 5 Static IPs || 5 Pop3/webmail Email Accounts || Usenet Access || No Bandwidth limitations or Blocked ports | |
1 edit | Totally agree with you ross, couldn't said it better myself.
And Black_Jesus, if there are so many whine threads around, shouldn't that signify a need for a change? Or do all the whine threads get ignored by you, and you'r only here to refer customers for digizip, for your own personal well being? | |
Bumpin1ohmBumpin1ohmPremium
join:2002-07-15
Aurora, CO | im backing digizip for the sole purpose to help the company, if i get money, it doesnt make any difference, i have some waiting for me now, but have i bothered getting it? no
im here to help the customers that realize what kind of service this is, like flyboyed
--
Line Stats: 1536x768 || Cisco Modem/Router || 5 Static IPs || 5 Pop3/webmail Email Accounts || Usenet Access || No Bandwidth limitations or Blocked ports | |
| said by Bumpin1ohm:im backing digizip for the sole purpose to help the company, if i get money, it doesnt make any difference, i have some waiting for me now, but have i bothered getting it? no im here to help the customers that realize what kind of service this is, like flyboyed What self-serving BS! Why don't you tell us how much money awaits you, so that we can appreciate the grandeur of your self-control, flim-flam man? Or, is it more likely you are being put off in favor of AT&T and ConEd? Nobody cares if you make a buck off steering people to Digizip, as long as you don't try to hide it, or deny it, as you have done in the past. I'm not surprised you think flyboyed has the "right" idea; i.e., duh, don't bother complaining cause it don't work...so what if you paid for it...after all, where else can you send e-mail nowhere so fast? Gotta appreciate a customer so stupid he'd put up with that kind of company-line crap. Just your type; an easy mark, grateful for whatever "atta boy" slap on the back affirmation you dish out to suck-ups in lieu of actual service.
As for your help, you intercede here, in this forum, without any official authority, every time someone asks a question re Digizip's services. The questions are usually ones that every customer wants the answer to. You then proceed with the sanctimonious air of the neophyte priest guarding the sacred secrets of the true faith from the great unwashed. Nothing is illuminated, nothing is gained. As far as I'm concerned, I didn't, and won't, miss your worthless presence here. If I want the definitive answer re some aspect of MCI/Digizip service, or a problem therewith, I'll ask Greg Schneider, or Russ Wilmarth, directly. Thank you, for contributing...well, er...nothing. | |
Bumpin1ohmBumpin1ohmPremium
join:2002-07-15
Aurora, CO | you have static ips, host your own 20K program and send your own email, its not that hard, you can type out a paragraph but not go to downloads.com and install a damn program
get a life man
--
Line Stats: 1536x768 || Cisco Modem/Router || 5 Static IPs || 5 Pop3/webmail Email Accounts || Usenet Access || No Bandwidth limitations or Blocked ports | |
| said by Bumpin1ohm:you have static ips, host your own 20K program and send your own email, its not that hard, you can type out a paragraph but not go to downloads.com and install a damn program get a life man Once again, for the just plain ignorant, and I do mean you Black_Jesus, I pay Digizip for their value-added service. I expect it to work whether I use it or not. I happen to use it. I do so for convenience. I pay for this service. I don't have time to fart around with my own server, though I reserve the right to do so. I want reliable e-mail service from my ISP, just as bargained for. I rely on Digizip, and believe they are generally worthy of my trust, though they have failed to adopt a forthcoming attitude when it comes to customer service/response issues. Their overall service is reliable for the most part, therefore, the exceptions have been NOTABLE. In the case of e-mail service, the problems are intermittent, but glaring and on-going. Digizip must fix these problems.
Which brings us back to your, and flyboyed's, vacuous drivel. Did you two really mean to infer that Digizip is not only disinterested, but too incompetent to maintain commercial level e-mail service? Did you mean to state that their customers are not being short-changed, but infer Digizip is somehow justly enriched by not deploying sufficient resources to establish and maintain commercial level e-mail, despite being paid by their customers to provide same, just because they resell MCI and AT&T connectivity to the internet at a speed that has not improved in two years? Did you mean to suggest that non-response to customer inquiries is justified, desirable, or contributes to long-term viability? If the concept of getting what you pay for, or providing what you have sold, is too difficult for your feeble mind to wrap itself around, don't bother to intrude on the commentary here.
Keeping Digizip's interests uppermost in mind, you should stop insinuating yourself into the threads in this forum purporting to be an official representative of Digizip, which you are not, and do the company a favor by not further alienating its customers. | |
Bumpin1ohmBumpin1ohmPremium
join:2002-07-15
Aurora, CO | ross, out of digizip's thousands of customers...
you are the only one complaining every day, but i guess there has to be someone like that every once and awhile.
continue your rants, they will fall upon deaf ears, if your service is interrupted, that will be noted and solved, but otherwise, not
improvements are being made to mailservers, if you think you can do a better job than our cisco certified engineer, you know the address
--
Line Stats: 1536x768 || Cisco Modem/Router || 5 Static IPs || 5 Pop3/webmail Email Accounts || Usenet Access || No Bandwidth limitations or Blocked ports | |
| said by Bumpin1ohm:ross, out of digizip's thousands of customers...you are the only one complaining every day, but i guess there has to be someone like that every once and awhile...continue your rants, they will fall upon deaf ears, if your service is interrupted, that will be noted and solved, but otherwise, not...improvements are being made to mailservers, if you think you can do a better job than our cisco certified engineer, you know the address Another enlightened post by Black_Jesus. But, is he right? Um, let's see now...
The Digizip mail server was down on November 3, the server was fixed November 3. Both incidents duly noted. By me, on the left coast, and ps2wiz on the right coast. Problem resolved, thread dormant for twenty days, until...
Apology, on November 23, purportedly from Greg Schneider, re the mail server problem, and the AT&T debacle. Hmm, AZ address, business in NY, NY, different name. Will the real Greg Schneider, please reveal himself?
Then, Soapm innocently inquires as to whereabouts of the pretender, "Black_Jesus". Uh Oh!...Oh well, can't blame the innocent, they're, well...innocent.
Out of nowhere, FlyboyEd signs in with dogmatic assertion that bad service should be accepted with contrite, defferential reverence along with a great big ass-kissing thank you for any level of service, no matter how deficient.
Black_Jesus, his vanity aroused, stops counting his per capita bonus money long enough to check in with his usual condescending presence to give FlyboyEd a big ol' slap on the back for being such a gung-ho idiot that he unabashedly proclaims he pays for four or five ISPs to get the service he should reasonably expect from any one of them, but gets from none.
Next, you assert that I complain daily, though you know that to be a bald-faced lie. You again infer in your last post that you are a digizip employee, as well as a semi-official/official Digizip representative here on this Forum. I wonder why Digizips' head of Marketing/Customer service didn't know who the hell you were/are, when I asked her? A clarifying statement re your situation, posted here by one of Digizips principals, would be appreciated.
In the meantime, I will rant if i have reason. YOU have nothing to do with whether or not my service works, or if not working, how or when it gets fixed.
If Digizip has only one Cisco Certified Engineer on staff, that may be a contributing factor in the provision, reliability and maintenance of acceptable levels of service. It also wouldn't hurt Digizip to have fail-over redundant servers on different backbones, just in case AT&T decides to publicly spank them again.
As for knowing the address; the last payment I sent in with the pre-addressed invoice stub showing through the envelope window as usual, got returned as undeliverable. I called Digizip and confirmed the address is current. I sent an e-mail to Russ Wilmarth w/CC to billing. Re-sent the payment, including old envelope with USPS notice affixed, to Digizip. Got a new bill a week or so later with a past due balance showing. E-mailed Russ Wilmarth and billing department at Digizip. I sent in a payment for current charges, but have no idea what the status of my payments is. I have not received a reply to my inquiries re same. Maybe they just want to screw with my credit, since I have the temerity to complain when the service falters. Nah, you might do something like that if you could, but I don't think Russ or Greg would. But, I have no experiential evidence that Digizip will ever return my calls, or answer my e-mails. All of which are unfailingly polite and businesslike, contrary to my comments to, and about, you here.
Please don't construe the last paragraph above as a plea for help with the situation described therein. It is not. Nor would I solicit, or accept, your meddling "help". Most of this otherwise innocuous thread noting a brief service outage, quickly repaired, is now directed at your annoying, and stupifyingly ignorant failure to piss-off. In case you and the flyboy hadn't noticed, this thread was dead a month ago, Your Holiness. | |
Bumpin1ohmBumpin1ohmPremium
join:2002-07-15
Aurora, CO | ross, im done with your antics. your a waste of resources, if you want clarification on me, leave greg a message on his voicemail or talk with him directly. ask him who black jesus is, im sure your going to hate the answer 
HAVE A GREAT DAY ROSS AND THANK YOU FOR CHOOSING DIGIZIP
--
Line Stats: 1536x768 || Cisco Modem/Router || 5 Static IPs || 5 Pop3/webmail Email Accounts || Usenet Access || No Bandwidth limitations or Blocked ports | |
| said by Bumpin1ohm:ross, im done with your antics. your a waste of resources, if you want clarification on me, leave greg a message on his voicemail or talk with him directly. ask him who black jesus is, im sure your going to hate the answer...[edited for brevity] Always the guessing game with you, isn't it? Never a straight answer for anything. Oooo, the mysterious Black_Jesus! Do you seriously think for a moment that I give a damn who you think you are?
Here is what you have shown yourself to be; arrogant, condescending, secretive, avaricious, uninformed, uninformative, abrasive and/or non-responsive.
In my opinion, you have no qualification, or talent, for representing the company in a public forum. If you were, by some malfeasant oversight, on the payroll, or a "person of influence", at Digizip, it would constitute evidence of managerial ineptitude exceeded only by the AT&T fiasco. If they let you continue to make statements on their behalf in this forum, it will be proof that Digizip has no intention of righting their abysmal customer service.
Hopefully, we've heard the last from you. | |
| reply to ross
We understand the issues with mail and are taking steps to correct the issues. We are dedicated to providing a reliable email service.
-Greg Schneider | |
| said by gregschneide:We understand the issues with mail and are taking steps to correct the issues. We are dedicated to providing a reliable email service. -Greg Schneider Not exactly the confirmation and ringing endorsement of Black_Jesus that he expected, pseudo_Greg. How about an e-mail from your official Digizip mailbox, Greg? You know my Digizip address; if not by heart, look in your inbox, where you'll find a couple of my unanswered e-mails.
Thanks | |
|
