| America can compete with any country on any job. I work in metals, a machine shop that makes parts for case, john deere, and caterpiller. in 1992 there was 2,000 metal foundrys in America, today less than 400 are left. Jobs had been going to places like brazil, or asia. We just found out of the 400 left a foundry that not only is price competitive but is LOWER in price than any other foundry on this entire planet, and it is here in America. How can they do that? Easy with a strong quality approach. If a call center is set up with quality in mind, from a standpoint of solveing the issue in a quick shortest step approach then it could compete with lower wages in other countrys. If it takes 45 mins for a india tech to solve a issue, but takes a American tech 2 mins to solve the same issue that is the cost saveings, not only is the end customer happy with a fast fix, but the customer will continue to choose the best fastest service. The American tech could field 20 calls and solve 20 issues in the time it takes one call to india to help one customer. I have a BFG 6800 GT OC 256 video card, I had a issue and made the call for support, the techs first response was the fastest for him, he said reformat drive and reinstall, that was not acceptable to me, so he quickly and very effenceintly walked me thru a driver clean and reinstall. It took longer but I am not only very happy with the tech support, but have decided from that one single experiance to only buy and use BFG products from now on. I have a ATI video card as well, ATI is canadain, they have 0 tech support, ATI cards are cheaper, but for a few more dollars I get real help, and a working product. I could have gotten the best ATI card for about the same price, but would not have gotten any tech support, I think the ATI card was $20.00 less than the BFG card. and the BFG tech support is in Chicago. As a customer a few more dollars is money well spent for a working product. |
