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| ADSL Questions We have a neighboring business to whom I've recommended LBDSL. I'm recommending they get dry-line ADSL service.
Would this ADSL service be through Covad, as is our office?
Would the estimated installation time for dry-line be about the same as it was for our SDSL service?
Can an ADSL service, say 1.5/768, easily be upgraded to a higher speed ADSL service during the contract? I'm not sure this would ever be necessary, and they may just contract for 3.0 or 6.0 Mbps, but I'd like to know beforehand if it's doable without any penalties or hair pulling.
I believe they have a 4-pair cable of either Cat3 or Cat5 spec running into their shop, with a single phone line (maybe also a fax). I'll probably help them wire in a jack and have it ready for the installer. Can the DSL service be delivered on one of the free pairs of this cable or should we run new copper?
These guys have a domain and hosted email, but the domain provider doesn't permit SMTP relay. Do either LB or Covad have a means for them to send email, either through recognition of the network IP address or else throught STMP Auth?
Do you have a more concise price list for Business ADSL than the one at
»www.lbdsl.com/business-services.html
I'd like to print out a price list for them and this thing takes up more than 8 printed pages. Maybe something in PDF or Word? | |
 LBDSLLightning BoltVIP
join:2002-01-07
Auburn Hills, MI | Good afternoon,
To address your questions
said by JJJohnson:Would this ADSL service be through Covad, as is our office? Yes, our Dry ADSL products are covad circuits
said by JJJohnson:Would the estimated installation time for dry-line be about the same as it was for our SDSL service? Yes, SDSL, and Dry ADSL both have an average install time of 2-3 weeks
said by JJJohnson:Can an ADSL service, say 1.5/768, easily be upgraded to a higher speed ADSL service during the contract? I'm not sure this would ever be necessary, and they may just contract for 3.0 or 6.0 Mbps, but I'd like to know beforehand if it's doable without any penalties or hair pulling. Yes we allow upgrades, or downgrades within the same class/family of products at anytime during the contract. The change can be completed within a few hours, and the only cost involved, is the new monthly rate.
said by JJJohnson:believe they have a 4-pair cable of either Cat3 or Cat5 spec running into their shop, with a single phone line (maybe also a fax). I'll probably help them wire in a jack and have it ready for the installer. Can the DSL service be delivered on one of the free pairs of this cable or should we run new copper? Just as with your SDSL, dry ADSL is a pro install which will use a free pair of copper inside your location. If a pair is not available, then yes, you will want to run one from the NID/Demarc to the install point of the CPE.
said by JJJohnson:These guys have a domain and hosted email, but the domain provider doesn't permit SMTP relay. Do either LB or Covad have a means for them to send email, either through recognition of the network IP address or else throught STMP Auth? We do allow our users to use 3rd party e-mail services, as we do not block any ports. However we do not give SMTP relay access using our SMTP server. I would recommend moving the domain name to either our web server, giving you full SMTP access, or another provider who does give you a SMTP server.
said by JJJohnson:Do you have a more concise price list for Business ADSL than the one at » www.lbdsl.com/business-services.htmlI'd like to print out a price list for them and this thing takes up more than 8 printed pages. Maybe something in PDF or Word? I can type you out a list, as we do not have a PDF file:
- Dry ADSL SOHO 1.5m / 384k (Non-Line Share)-$64.95/month
- Dry ADSL SOHO 1.5m / 768k (Non-Line Share)-$74.95/month
- Dry ADSL SOHO 3.0m / 384k (Non-Line Share)-$79.95/month
- Dry ADSL SOHO 3.0m / 768k (Non-Line Share)-$89.95/month
- Dry ADSL SOHO 6.0m / 768k (Non-Line Share)-$99.95/month
Free ADSL Router
$324 installation, with a $324 rebate
All packages include 1 static IP, assigned to the Router, Or you can upgrade to the 8 IP block (5 usable) for an extra $10/month
If you have any additional questions, or need more info, please let us know.
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Lightning Bolt Technologies | |
| Fantastic. Thank you. The outgoing SMTP is the only sticky issue.
How do you permit SMTP relay when the domain is hosted by yourself? Through SMTP Auth or through SMTP after POP?
I'm really surprised Covad doesn't offer SMTP servers to be used for relay from their network. They provide caching DNS service, so it would seem logical to also offer SMTP. | |
LBDSLLightning BoltVIP
join:2002-01-07
Auburn Hills, MI | When we host a domain, we provide that domain a SMTP server, just as do most providers. In fact our web servers are on a different network, then our DSL circuits.
So for an example, you would have mail.domain.com as your POP3, and SMTP servers. And since we do not block port 25, you are all set.
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Lightning Bolt Technologies | | |
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| Thanks again. But I'm afraid it's not clear what you mean when you say you "provide the domain an SMTP server." How is the SMTP relaying authenticated? That is, how do you allow users with mailboxes in the the hosted domain to relay messages through the server while preventing someone else from relaying?
My next question would be: I understand that the business ADSL service includes 10 mailboxes with addresses in the lbdsl.net domain. Are users of those @lbdsl.net addresses able to relay through your SMTP server in the same manner as your hosted customers?
If not, this may be one area where LBDSL falls short of Covad and perhaps other resellers. A search through the Covad forum shows that they recently moved from POP after SMTP to SMTP Auth for their customers relaying needs.
So far service and support of our LBDSL SDSL service have been nothing short of excellent. I'd really like to get the guys downstairs hooked up with you. | |
LBDSLLightning BoltVIP
join:2002-01-07
Auburn Hills, MI | OK, lets see if I can better explain this better.
If we host your web domain, this includes incoming, and outgoing servers. this is 100% separate from our DSL services.
This would be your very own mail server (mail.yourdomain.com) and again has nothing to do with our lbdsl.net mail servers.
ONLY lbdsl.net e-mail users can use the SMTP.lbdsl.net server. if we host your web site, you are NOT using this SMTP server. you would be using your own server we host for you, again 2 different services.
Bottom line, we do not block ports, we keep everything open, and you are welcome to use your own SMTP server. (which we can provide via our web hosting options, if you do not have your own SMTP access)
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Lightning Bolt Technologies | |
| Ok, I think I'm starting to see. Your web hosting service is another of the services that you resell. You have no other means of providing SMTP to customers unless they're buying hosting through that service.
I keep forgetting that you're a virtual ISP and that you're offerings are pieced together from a variety of providers.
I know the company in question won't be moving their web site hosting, as it's hosted with a good friend. And they're too small to run an in-house mail server. I'll look further into whether the hosting provider can do SMTP for them. My experience has been that it's usually the other way around - hosting providers often won't do SMTP relaying, while connectivity providers usually do.
It might be another service to think about offering DSL customers. What do your residential DSL users with @lbldsl.net addresses do to send out email? Not many are likely to have or to need a hosted domain. | |
LBDSLLightning BoltVIP
join:2002-01-07
Auburn Hills, MI
1 edit | OK, just to clarify, we do not just resell service, we do partner with some companies, such as Covad and New Edge to expand our offerings, but we do MANY things in house.
Any hosting provider that is worth anything, provides SMTP access, so 99.9999% users have no problems with this.
I'm also confused about your last comment about residential user who use our lbdsl.net e-mail. As I stated many times above, and as stated on our site, our smtp.lbdsl.net is for our @lbdsl.net users.
I think we are starting to beat a dead horse here. Basically, if you want to use a 3rd party e-mail, then you will need SMTP, and Pop3 servers for that mail service.
If you have a specific issue, lets take this to PM, or e-mail.
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Lightning Bolt Technologies | |
| said by LBDSL:Any hosting provider that is worth anything, provides SMTP access
I certainly won't argue with you there. I think more and web hosts have offered it in recent years as authenticated SMTP became more widely supported in email clients. Still, some don't.
Also, email-only hosting is becoming much more common with the deluge of SPAM and premium anti-spam and anti-virus email services. More and more companies have a web site with one provider and email with another. Tucows, for instance, offers ISP resellers a hosted email product with anti-spam and AV. And they do not do SMTP.
I'm also confused about your last comment about residential user who use our lbdsl.net e-mail. As I stated many times above, and as stated on our site, our smtp.lbdsl.net is for our @lbdsl.net users.
My apology. I did miss this in your third message.
So that _may_ solve the relaying issue. In Outlook Express and in other email clients, an account can be set up to use a different server for outgoing/SMTP and it can be configured to authenticate using different credentials than those used for POP. So they set up an email account in their mail client using, say, joe@mydomain.com as their From address, get incoming email from their hosting provider's POP server, then they could use one of the 10 provided @lbdsl.net accounts to authenticate outgoing SMTP.
But whether that works will depend. You still haven't said how authentication for relaying through smtp.lbdsl.net is actually accomplished. If the SMTP server bounces messages relayed with From addresses not @lbdsl.net then it won't work no matter what. POP-after-SMTP could be made to work by setting up a second email account that POPs the @lbdsl.net mailbox first. SMTP Auth should work without a problem. | |
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