Good luck. I can sign into MSN, and do almost everything but I can not get any of the Mcafee software, there is just " - " on the titles and not the arrows to download them. 1 Week dealing with tech support on this so far and counting. Like the rest of you, I keep getting passed from 1 department to the other.
I have MSN Premium also but via Qwest instead of Verizon. No troubles here downloading/updating the firewall or Antivirus for whatever it's worth. I remember at one time I could only use IE6 to get the McAfee software. It works via the MSN Premium browser now though.