| reply to cotam
Re: Sympatico@MSN email problems One thing to keep in mind and this might sound stupid ...
Your access login password is not the same one you use for your email logins.
When you click on your shortcut to sympatico .. you will use a different password with your b1 ... and the MSN password will be the same as the one you will use with outlook too. This password is usually all caps.
And you can always change it at the self-care site www.service.sympatico.ca and click on the log-in to check emails.
Norton is one of the biggest problems with the MSN errors.
You need to lower your filters/settings to send emails.
One other thing to keep in mind. Always enable to SSL conenction and the ports should be 25 and 995.
Also, if you're using gearbox, make sure to enter the proper imput in there because it won't stick once you reboot your system. Best is to remove Gearbox (for dial-up) users and create a connection manually. |
|
 LeathalPremium
join:2002-02-09
M1S0G4
kudos:2 | I am surprised that Sympatico doesn't just use RPC over HTTPS, which would force everyone to use Microsoft Outlook but it's certainly worth it if they setup it up correctly because if your machine is a notebook you can access your email from anywhere without having to login to web email.
It already sounds like Microsoft has gotten them to switch their servers to a Windows platform. Microsoft specialist highly recommend companies use SSL for just about everything, or RPC over HTTPS.
Leathal |
|
doomie7
join:2005-01-12
Mont-Royal, QC | Well, using SSL is as such not a bad idea, and I am actualy very pleasantly surprised that Sympatico supports it for their email servers. Also, SSL is not a Microsoft-specific technology -- the UNIX mail-server at my university also uses them (although they probably don't want to spend money and get a 'proper' certificate, so I have to bother with clicking 'yes, I agree to accept the self-signed certificate' every time I open Outlook) |
|
 starlndnReluctant Rogers customerPremium
join:2004-03-08
Nepean, ON
 ·Rogers Hi-Speed
1 edit | reply to cotam
Server Too Busy |
I have been getting this screen way too often.
I called 310-SURF to vent after I had written a very, VERY long email and hit "send" only to get this screen. Of course the email was GONE and I had to start all over again.
The tech didn't know what I was talking about, and he isn't aware that this is even a problem. He wasn't willing to even take down the information and bring it to somebody's attention.
I am not using the webmail anymore obviously. |
|
LeathalPremium
join:2002-02-09
M1S0G4
kudos:2 | reply to doomie7
said by doomie7:Well, using SSL is as such not a bad idea, and I am actualy very pleasantly surprised that Sympatico supports it for their email servers. Also, SSL is not a Microsoft-specific technology -- the UNIX mail-server at my university also uses them (although they probably don't want to spend money and get a 'proper' certificate, so I have to bother with clicking 'yes, I agree to accept the self-signed certificate' every time I open Outlook) I never said it was "Microsoft-specific" I did say that Microsoft does highly recommend that people use it. If your University has their SSL setup correctly every time you use your same machine to login and get your email via Outlook you shouldn't be prompted for the certificate.
Leathal |
|
LeathalPremium
join:2002-02-09
M1S0G4
kudos:2 | reply to starlndn
said by starlndn:Too bad Sympatico didn't see fit to inform their paying customers that MSN's servers would routinely be "too busy" to handle their requests. I have been getting this screen way too often. I called 310-SURF to vent after I had written a very, VERY long email and hit "send" only to get this screen. Of course the email was GONE and I had to start all over again. The tech didn't know what I was talking about, and he isn't aware that this is even a problem. He wasn't willing to even take down the information and bring it to somebody's attention. I am not using the webmail anymore obviously. It takes awhile for some companies to build up enough clusters to handle the traffic. Maybe Sympatico is one of them.
Leathal |
|
| reply to cotam
I will quote you --> """ Too bad Sympatico didn't see fit to inform their paying customers that MSN's servers would routinely be "too busy" to handle their requests. """
Now ...
I work for Bell Sympatico. Hence why I replied to this topic ... and trying to bring help to those in needs.
I know myself calling the 310-surf.. you don't always speak with the brightest of the lighbulbs in the pack. Some of them could care less what your issue is. Some however.. do care because we want to learn and make sure we understand the problem so if it ever arise again.. we will have the proper answer for you.
You need to keep in mind... NOT one program ever created is perfect. You can pay a high price for all software and hardware and nothing will be guaranteed. I think we are getting a little too spoiled by technology and we expect everything to work perfect. 'm sorry to bust your bubble.. nothing works A+1. I'm a proud Linux user and even Linux has flaws. Minor ones.. but still not perfect.
See where I'm getting at ? ....
Maybe you should be greatful for what you have. And besides.. you have 3 free months to try MSN .. if you don't like it.. you don't pay for it.. you cancel and you find something better.
Also... I wouldn't write in my profile that Bell HSE rocks if you find their service so low 
And no .. I am not here to start a fight.. just pointing out maybe we take things a little too much for granted.
Go easy on us when you call 310-surf ... it's not us that causes the mistakes/errors/syscrashes..... we're there to hear you out and to guide you in the right path. And if you ever call there again and you speak with a lamebut.. ask him his Agent ID.. he doesnt have a choice to give it to you and then email the system .. and trust me.. they will deal with him/her. I work for the 'system' .. I know
Best of luck with your calls ... with your support and with your software. |
|
| reply to Deadpool
said by Deadpool: As xiphoidfugu mentioned, he uses Outlook Express, which doesn't have an option of TLS - only SSL. You're right. I was responding to the original poster. Perhaps, though, since so many are now using Thunderbird the information will be of use.
Take care |
|
LeathalPremium
join:2002-02-09
M1S0G4
kudos:2 | reply to Chicks0r
said by Chicks0r:And if you ever call there again and you speak with a lamebut.. ask him his Agent ID.. he doesnt have a choice to give it to you and then email the system .. and trust me.. they will deal with him/her. I work for the 'system' .. I know This does not always work. I have had problems with my home line which is on Sympatico and was told by the lamebut because my modems line stats (Rel CAP) was at 100% this is why I was not getting connected to Sympatico.
After I finally had it with the guy I asked to speak to the supervisor, he pretty much refused, he would leave me on the phone for periods of time then would come back on the phone saying the Manager doesn't want to talk to me. Very rude on Sympatico's part to higher such morons.
Eventually when I asked for his managers name he said "uhm. I don't know it!". And yes even went as far and denied me his ID.
Honestly Management should be paying closer attention to the calls coming in which they are suppose to be recording for quality assurance and firing people who don't comply with the customers request. If it turns out the nightly manager is at fault then he or she should fired without a warning. I would never want to see a bunch of imbeciles running my business, if I found they were I would be canning their ass in a heart beat!
Leathal |
|
| reply to Deadpool
Nabbed Thunderbird. (Already using firefox, I don't know why I wasn't using Thunderbird) Set up my account...used TLS for outgoing, now it's working. Norton I-net Security is running,
without E-mail scanning, which I guess still won't work on incoming as it's still SSL. Thanks for the help all. Gotta keep reminding myself that this forum is here. |
|
starlndnReluctant Rogers customerPremium
join:2004-03-08
Nepean, ON Reviews:
·Rogers Hi-Speed
3 edits | reply to Chicks0r
said by Chicks0r:
See where I'm getting at ? ....
Not really and it doesn't apply to my post whatsoever. BTW, you're quoting the wrong person. "cotam" didn't post what you quoted, I did. quote:
Maybe you should be greatful for what you have. And besides.. you have 3 free months to try MSN .. if you don't like it.. you don't pay for it.. you cancel and you find something better.
Your arrogance is present OUTSIDE of your working hours at Bell. Well well, surprise surprise. BTW, it's "grateful". quote:
Also... I wouldn't write in my profile that Bell HSE rocks if you find their service so low
I will write whatever I please in my profile and that is no concern of yours. For the most part I am happy with Sympatico (go ahead, search on my posts, you've already looked up my profile!) but if I happen to have one major issue with them, I certainly have a right to express it. It was a big deal for me, and it was ignored by Bell. BY THE WAY, either you or your colleagues are lying, but you're telling me I can reverse the MSN mail conversion after three months, they tell me it's permanent. Which is it? quote:
And no .. I am not here to start a fight
Oh really? I beg to differ. quote:
ask him his Agent ID.. he doesnt have a choice to give it to you
Hahaha! The guy answers "sure, let me get it" and puts you on hold never to return! quote:
Best of luck with your calls ... with your support and with your software.
IT'S NOT MY SOFTWARE! It's MSN webmail that Sympatico bought into from Microsoft. I thought you had read my post. |
|
|
|
 A P
@qc.sympatico.ca | reply to cotam
Hello evrybody,:)
I'm a sympatico customer and have the same problem as others regarding OE6 with Norton Antivirus.
I can not send my mails with outgoning email scanning ON.
I called HelpDesk and seems they are not technically sound.Some of them did not know that such problem occurs and try to fix with their READYMADE solutions which are posted at the web site.
I will appreciate if anyone has a solution or can guide for resolving the issue.
Thanx.
A P |
|
 MacGyverDon't Waste Your EnergyPremium,ExMod 2003-05
join:2001-10-14
Canada
kudos:1 | »Email or MSN Premium problems? READ THIS |
|
lawrence171Evilly Yours - Evilness
join:2001-12-24
Canada | reply to RobinK
Please ensure you have have the "my outgoing server requires login" checked, and enabled SSL on it.
--
What I used to be I no longer am... God, why can't you freeze time for my sake? |
|
denbor6
join:2005-01-27
Etobicoke, ON | reply to Chicks0r
Hi guys! I need simple steps help as I too cannot use Outlook Express (OE) to send mail, now that I am on this MSN hotmail platform. I called the tech folks at Sympatico and right up to the supervisor they made it clear that SSL is not supported by Norton and that I should susbcribe to their monthly rental service.They updated all the account (server info)for in and out mail and my password is fine.Thet also made the SSL option active.
The reason I want OE is to "File send" links and documents without cutting and pasting on to the new hotmail browser. Many web applications expect the use of email software like OE when you click on buttons like "contact me". Also my Internet Explorer was hijacked by Coolweb and it prevented me from getting to the Getmail browser. I have solved this problem only to have Sympatico render OE useless with this SSL thing. I am 59, retired, patient,and not afraid of any technology. I just do not get my jollies trying to research the finer points of technology that I need for email. Instead I ask why I am left stranded without OE. Transparency was not a key factor in Sympatico/MSN migration.
I need a little help. I have Windows 98, a Speedstreem DSL modem and Linksys router. Zonelab is installed but not activated. Today, I used Norton uninstall to remove Norton 2004 and installed AVG 7 Free and insured that outgoing email is not scanned. Still cannot send email using OE, no problem receiving.To make matters worse, there is NO window popping up telling me why the mail from my OUTBOX in OE was not sent.
Is it possible that residual Norton files may be causing this and if so what can I do?. Is there any other antivrus software that does the SSL job?
I am not a technical person, but I can methodically follow instructions.Help to remedy this misery will be most appreciated.
Thank
Den |
|
 Glen1These Are The Good Ol' Days.Premium,MVM
join:2002-05-24
GTA Canada
kudos:6
 ·Bell Fibe
| I just checked my outgoing settings and wanted to compare them with yours: Under tools, accounts, properties
1. Under Servers: smtphm.sympatico.ca
Outgoing mail server...server requires authentication is checked...settings: use same settings as my incoming mail server
2. Under Advanced tab:
Outgoing mail(SMTP): 25
This server requires authentication (SSL) is checked. |
|
| Gotta bump this thread up. I had E-mail working, then I formatted and reinstalled XP (it was time to clean) Using thunderbird again. New problem, I could still receive E-mail fine, but I couldn't send anything. I checked my settings a million times, they're all right. I even tried selecting "TLS,if available" and "No" secure transfer.Next Day I started up my laptop (haven't used it in about 6 months) and I could still send mail through OE with the old settings. (smtp1.symp...) but couldn't receive mail. Set up Thnderbird with pophm and smtp1 and all is fine........for now. (don't know what I'll do when smtp1 etc. is gone) I need a permanent fix.
P.S. I didn't have any anti-vir. or firewall installed when I tried this. |
|
| reply to cotam
I had the same problem and finally disabled AVG completely and then it worked. One of the things I had tried earlier was portqry.exe from Microsoft. I run Win2000 Pro and downloaded this utility. Every time I queried the server the AVG software was the go between.
The new smtphm.sympatico.ca server may use security but there are different implementations.
I use Netscape 7.2 as my mail client and when I click on SSL then Netscape wants to use default port 465 but the "smtphm" server is using port 25. If you click on TLS then the default port is 25 and if there is nothing else between you and the server such as a firewall or a virus scanner it will work.
I wrote to AVG technical support and they told me what I had to do and now I my e-mail seems to work 100% and is pretty quick.
Peter
hal1401@netscape.net
said by cotam:
Any idea why smtphm.sympatico.ca would be giving me problems? I've tried following their upgrade guide several times, with failures each time. Of course my whole family is upgraded to these new servers, and none of them are able to send email's. We can receive email's just fine, but sending out seems to error out. I've enabled SSL and everything.
Anyone wanna give it a try? Thanks.
|
|
