| What Customer Service? I have been a customer since April. I found out last week that CAIS is no longer servicing residential customers. Instead of notifiying me that my service was about to be cut off, they just shut it off. I have been trying for a week to get the sales department to give me the options I have in getting the service restored. I am still waiting for them to call me. I have called daily but the sales weasel doesn't seem to have time to call and make a sale. Now I find that I can't even order another service because they need a release for the line despite the fact that THEY were the ones to shut off my ADSL service. The lack of ANY service is absolutely appalling. While the service was rock solid when I had it - the fact that they can't figure one end of a connection from the other in the sales and tech support department should be a BIG influence in your decision to go with theses folks. The fact is it is not a matter of IF, it is WHEN you will need service and support. When you need it - they are not capable of providing it. You would think for their prices they could provide some customer service. Any sense of customer service is a mystery to them. in 5 months I have need their help twice - first getting connected - that took 3 weeks and 8 phone calls which turned out to be an ameritech connection issue - and this time when they shut me off with out notice. So far I am up to 5 phone calls and still have not yet talked to anyone with a clue. Look elsewhere- you can get the same connection for less money and hopefully less aggrevation. |
