 xdeadhead220, 221, Whatever It Takes.Premium
join:2000-11-08
Mechanicsburg, PA
 ·Verizon FiOS
 ·Comcast
2 edits | crock of shit, i'll tell ya what..... VOL blows. customer "dis"-service and a painful voice response system reinforce the statement. im thinking it's more a recovery of fees that they have to pay the regular side of verizon for going out and fixing iw issues and such. those truck rolls are not cheap. even though there is no charge to the end-user,(until now with the recovery of fees) it seems VOL tries to prevent their customers who are having iw/setup issues from actually getting a tech to visit their home. i also find most of the time, the problem the customer reports to VOL is seldom the same problem listed on the trouble ticket. oh yes VZ has big problems with VOL and VOL has big problems with you. you meaning the customer, not whomevers post this post follows. "We appreciate and value your business." yeah right. |
