Unfee and Hellizon I've had Verizon DSL since October 2004, despite being promised 1.5 MBit when I signed up for the package. When I called and asked about it, they said I had to SPECIFICALLT ask for the 1.5mbit package.
So I did. It would take 4 to 5 working business days for the upgrade to take effect.
Few days later, another DSL modem arrives, only it's some crappy westell wireless router that didnt work well at all, even to begin setting it up, I had to call technical support to find out the #$!@$ admin password into the router. But thats a different story.
7 days later, i came home from work once agan and resetting the OLD dsl modem (the one they sent me in October), and find I'm still at 768k/128k dsl.
So I called them back up and asked what the deal was.
"Oh I'm sorry. Your area doesnt qualify for 1.5mbit/384k dsl services. So sorry."
"OK, so want this dsl wireless router back?"
"No. That comes with agreeing to the annual payment contract."
"What annual contract?"
"The one you agreed to last week when you called about the speed upgrade."
"The hell I did. I asked for 1.5mbit, they said 4 to 5 working business days. At no time did a discussion about an annual contract come up!"
"Very well sir. You're off the annual contract."
But I disgress.
If this "unfee" is to help hellizon pay for new wiring and lines, and if thats so, I'm going to tell them where they can shove their !@$!@$ unfee until my "AREA" qualifies for what they're advertising.
And no, we're not in some backwood way out of the way area.
This is Portland OR we're talking about there.
From what I see with DSLReport's compare speed and ISP page, most of the people here reported on dslreport similiar speeds, barely going over 768k with a few exemption.
Just my 2 cents which hellizon isnt seeing.
I'd sooner switch over to Comcast and get their 6mbit/768k Gold package than to pay hellizon for something we're not getting or seeing.