Re: [Streamyx] need help... streamyx problem... in Southeast Asian Broadband http://www.dslreports.com/forum/r12493640 en Fri, 04 Dec 2009 14:35:47 EDT Fri, 04 Dec 2009 14:35:47 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,13077274 kiokyau : Almost all of the new installations for Streamyx are set at 512/256 kbps.. so the customers have to call up TMnet and ask them to configure the speed to 1024/384 kbps if that is the package they have applied for.. but please bare in mind that some houses which are around ~5km from the exchange, they might not be able to get the 1mbps package because the distance factor will cause the link to be unstable, so you have to settle for the 512kbps package.. try to check with Telekom to see the distance from your house to the exchange and if you're able to get the 1mbps package..]]> http://www.dslreports.com/forum/remark,13077274 Sun, 03 Apr 2005 12:31:35 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,13016073 iZuDeeN :
said by lambadipull See Profile:


Stop making judgement without doing so. I do not have any reason to pose as Streamyx helpdesk guys. I have nothing to gain by doing so. Juz think before u say will be much appreciated.
Yes, I would agree with you. However, when there happen to many ppl pose as TMNet officer (there were another guy claiming to be CSO just a week earlier) I tend to be skeptical. Anyway, your statement about there is no 1Mbps package offered didn't help either.

I would not pass judgement to you on your product knowledge or to blame TMNet for not informing you guys. But to tell the truth, I guess most of us in SEABBR would know what is going on with TMNet/Streamyx much earlier than you guys at CSO if what you're saying is true...

Imagine the 'news' of free upgrade has been circulating around since September 2004 and yet to miss to receive the info when its already February 2005??

Whatever it is, let me welcome you here in SEABBR be it you're working with TMNet or not.

And just a pointer for you... you might want to read this »ISP INDEX MANAGEMENT (especially on no 4) and pass this to the relevant person there...
--
AVG Anti Virus Free Edition - »www.grisoft.com Spybot Search & Destroy - »www.safer-networking.org Ad-Aware Personal (Free Edition) - »www.lavasoftusa.com Crap Cleaner - »www.ccleaner.com ]]> http://www.dslreports.com/forum/remark,13016073 Sun, 27 Mar 2005 07:27:09 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,13015934 lambadipull : Thank you for backing me up guyz. All I'm trying to do is to give the forum readers a view from both sides of the coin.
Stop making judgement without doing so. I do not have any reason to pose as Streamyx helpdesk guys. I have nothing to gain by doing so. Juz think before u say will be much appreciated.]]> http://www.dslreports.com/forum/remark,13015934 Sun, 27 Mar 2005 05:59:30 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,13013589 PLYZing : I feel so sorry for you people who don't get what you pay for. And I think TMNEt is breaching the Consumer Law (at least I sill remember the Nilai that they teach in P-moral which it Melindungi Hak Pengguna). Not sure about that though but I wonder how would TMNET Gets itself out of this kind of problem. Poor TMnet. Anyway Cheers!]]> http://www.dslreports.com/forum/remark,13013589 Sat, 26 Mar 2005 20:47:56 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,13013435 jack26 : The fact told by lambadipull is true. By default, all new applications are configured at 512/256. If you didnt get 1MB after you have got your streamyx, u should call them and inform them on this occasion.

If you got 1MB straight when you activated your account, you are considered lucky as they have configured the right speed for you during jumpering process.

Like previously when there were only 512/128 and 384/128, 384/128 was configured by default for all application. That why at that time, most of the users just got 384/128. They need to call and tell them baru they will reconfigure again.

For those who doesn't know, they pay extra RM22 but at the same speed with RM66 package.]]> http://www.dslreports.com/forum/remark,13013435 Sat, 26 Mar 2005 20:25:26 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,13012722 lwseong : Anyone knows how to check the connection i get from streamyx? My modem is Hyundai Hase-220.
typing 192.168.1.1 cannot shows anything about my connection setup!]]> http://www.dslreports.com/forum/remark,13012722 Sat, 26 Mar 2005 18:45:12 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12987778 bixantine :
said by XEQtor See Profile:

When someone claims to be fr the help desk, can we guys stop bashing them?

lambadipull See Profile, I dont want to verify your claim of occupation, but I emphatize with your situation.
I have to agree with xeqtor. i know there are people who are taking advantage by posing as someone from Telekom/TMNet but as to what these liars are trying to achieve i have no idea.

however if the situation being described, i'd have to say that i'm not at all surprised by the mismanagement found in that organization. old habits do die hard

Cheers!!! :D
--
==Ne tournez pas le dos à moi, je ne sera pas igno== Hyelbaine == Lokee == The Blue Pill]]> http://www.dslreports.com/forum/remark,12987778 Wed, 23 Mar 2005 20:30:51 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12982079 XEQtor : When someone claims to be fr the help desk, can we guys stop bashing them?

lambadipull See Profile, I dont want to verify your claim of occupation, but I emphatize with your situation.

When TMNet advertizes it's 1Mbps Streamyx plan and subscribers opted for it and paid for it, they have to be given that cap speed within a reasonable time frame. How, is not their concern. If Streamyx cannot deliver this, they should suspend acceptance for new subscribers. Know that this is a Service Agreement, a legal instrument. If 1Mbps subscribers are only given 512kbps, rebates will have to be given until the 1Mbps becomes available. This translates as 'revenue loss'. If Telekom wants to avoid further 'loss', it then has to buck up. I think this is how the capitalist world works, unless Telekom thinks we're in Cuba or N. Korea.

XEQ.]]> http://www.dslreports.com/forum/remark,12982079 Wed, 23 Mar 2005 09:02:02 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12981549 lambadipull : Hi! sorry for late reply.

I know what ur thinking but thats the fact. They have been issuing information to the crowd which is not accurate.

I have the access to the back office and I'm telling what I see in the system. I know I dont like what I see but thats whats happening. We r always the last person to get the info.

Sometime I see the package is written as 1 mbps sometimes as 512kbps for the same RM 88 package.
The problem is the person who is doing this reports at the Telekom also dont know what to say.
They always call us up to ask us what to do and how to do their job.

What u want me to say?:(]]> http://www.dslreports.com/forum/remark,12981549 Wed, 23 Mar 2005 06:20:53 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12651056 hypermount : That's what I thought at first too.. could be a poser lol.]]> http://www.dslreports.com/forum/remark,12651056 Sat, 12 Feb 2005 12:06:28 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12650432 iZuDeeN : haha...good one hypermount..i didnt have the time to post the link up...

anyway would this be another member who pose as TMNet staff??... wow, we had another one this week :)]]> http://www.dslreports.com/forum/remark,12650432 Sat, 12 Feb 2005 10:27:33 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12648831 hypermount : emmmm... this IS so strange!! Now the RM88 package is 1Mbps lah...There's even offer for new applications discounting RM10 fro orginal price for the 1Mbps package (RM88 for 1mbps)..

»isp.tm.net.my/html/htm/product_s···ages.htm

Funny even TMnet's own people are so blur about this.]]> http://www.dslreports.com/forum/remark,12648831 Sat, 12 Feb 2005 00:52:47 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12632212 iZuDeeN :
said by lambadipull See Profile:

p/s: the RM88 package is still 512 kbps. Its juzz that they r given FREE upgrading. When they will be given is still up to Telekom.
I don't work in Telekom but I know by fact that RM88 package is NOT 512kbps..

it is even stated in Telekom Website.... Anyway, have you got your product knowledge correct?
--
AVG Anti Virus Free Edition - »www.grisoft.com Spybot Search & Destroy - »www.safer-networking.org Ad-Aware Personal (Free Edition) - »www.lavasoftusa.com Crap Cleaner - »www.ccleaner.com ]]> http://www.dslreports.com/forum/remark,12632212 Thu, 10 Feb 2005 09:30:09 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12623254 anon :
quote:
p/s: the RM88 package is still 512 kbps. Its juzz that they r given FREE upgrading. When they will be given is still up to Telekom.[unquote]

This above is not so true. I register my Streamyx early Dec last year, and I signed up for 1Mbps, not 512kbps. To say that 88 package is still 512kbps is not correct. This only applies to the existing subcriber, not new applications. Took me 2 days arguing and pressuring TMnet about this issue.

You guys at streamyx helpline really should get some proper training and product knowlegde ASAP.
]]> http://www.dslreports.com/forum/remark,12623254 Wed, 09 Feb 2005 11:09:53 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12612172 lambadipull : Hi! I am a new member. Juz signed up.

For info I am working at Streamyx help line, 9515, but please DONT ask about it.
What I can tell u is only this. The upgrading of 512 to 1Mbps was meant to end by Dec 04 but due to a lot of new application, the upgrading was delayed as the contractors employed by Telekom needed to do the new installation for new subscribers.

This caused a lot of upgrading went hay wire. Nobody could tell who was upgraded and who wasnt. Even those who r working here unable to tell anything for sure. Our new date line is now end of March 05. Our Telekom people were not properly informed on anything causing a lot of the subscriber were sent around creating dissatisfaction.

As this is not enough the resellers are simply saying that the buyers r given 1Mbps when they apply when infact they r given only 512, create more and more angry subscribers.

In the midst of this havoc the boss (luckily we are not directly employed by Telekom) came with the bright idea of upgrading the 384 to 512kbps.

Imagine that, those who r having the speed of 512, some pay RM66 and some RM88. Who the hell wont scream.

Guyz if uany one of u call us pls understand our situation.:huh::(

p/s: the RM88 package is still 512 kbps. Its juzz that they r given FREE upgrading. When they will be given is still up to Telekom.]]> http://www.dslreports.com/forum/remark,12612172 Tue, 08 Feb 2005 03:43:21 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12529708 lowend : IZuDeen,
ya I do it the way u had post.They will take 24-48 hours to upgrade.Anyway thanks alot.:) ]]> http://www.dslreports.com/forum/remark,12529708 Sun, 30 Jan 2005 08:40:36 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12529367 iZuDeeN : call 1-300-88-9515

choose Technical Support (3)

lodge a complain

say that you have slow connection....

they will then ask you to give 3 results to the speedtest..

from this website

»202.188.95.52:8080/speedometer/

wait and get a report number..

call back in 3 days time if its not upgraded to 1024/384
--
AVG Anti Virus Free Edition - »www.grisoft.com Spybot Search & Destroy - »www.safer-networking.org Ad-Aware Personal (Free Edition) - »www.lavasoftusa.com Crap Cleaner - »www.ccleaner.com ]]> http://www.dslreports.com/forum/remark,12529367 Sun, 30 Jan 2005 06:09:43 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12529236 lowend : Thanks to iZuDeen replied

ya I check to the »192.168.1.1
and I found this

Speed Latency Speed Latency
256 Kbps Fast 512 Kbps Fast

Is that mean my modem was capped to 512/256?
but this modem suppose support up to 8mbps for downstream and 1mbps upstream.

If this is the problem.How can I change it to 1mbps/384kbps? ]]> http://www.dslreports.com/forum/remark,12529236 Sun, 30 Jan 2005 04:44:22 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12521133 iZuDeeN : most probably your line is capped to 512/256

since you are familiar with DSL, you may have to look into the modem web page to see whether you are capped properly.

speed test is just an approximation, your modem give the exact speed.
--
AVG Anti Virus Free Edition - »www.grisoft.com Spybot Search & Destroy - »www.safer-networking.org Ad-Aware Personal (Free Edition) - »www.lavasoftusa.com Crap Cleaner - »www.ccleaner.com ]]> http://www.dslreports.com/forum/remark,12521133 Sat, 29 Jan 2005 07:53:24 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12520515 lowend : I just had my streamyx days ago and just had activate yesterday.I found that my speed bandwidth is also slow from what I prefer.Thanks to the MyAdsl gave the answer,hope it should getting faster after the jumpering.

TMnet mention that it should reach around 85% from what we purchase.is it real?

I used to be a cable modem and adsl user too.But after I came back to Msia,I,m worry about the connection since I got to make my job consistantly online.

the result what I test in the Tmnet speedometer:
Download Speed 427.04kbps
Upload Speed 221.36kbps
I can't satisifed with this result since my package is 1.0mbps.I need to know the speed they reach from the senior user of streamyx.Pls let me know my lever.I'll appreciate it :).]]> http://www.dslreports.com/forum/remark,12520515 Sat, 29 Jan 2005 02:40:07 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12498135 adslgourou : Hi finalark,

Please check your speed using the speedometer:

»202.188.95.52:8080/speedometer

Choose download and upload and post the results here.]]> http://www.dslreports.com/forum/remark,12498135 Wed, 26 Jan 2005 20:12:51 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12496857 finalark : then.. wat shall i do to make my connection speed fast??]]> http://www.dslreports.com/forum/remark,12496857 Wed, 26 Jan 2005 18:12:29 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12493716 MyAdsl : nope after jumpering is stable..theywith configure ur speed ...all the fresher applicant will go fo all this procedure...]]> http://www.dslreports.com/forum/remark,12493716 Wed, 26 Jan 2005 12:39:58 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12493701 finalark : ic... i though my modem is making the speed slowing down... so do i need to call them to configure my bandwidth speed??]]> http://www.dslreports.com/forum/remark,12493701 Wed, 26 Jan 2005 12:38:38 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12493649 MyAdsl : give me ur phone number i can check for u now..whether ur line have configure the speed or not.]]> http://www.dslreports.com/forum/remark,12493649 Wed, 26 Jan 2005 12:30:50 EDT Re: [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12493640 MyAdsl : because the tmnet havent configure ur speed yet..mostly they make jumper after that ..they will configure ur speed bandwitdh]]> http://www.dslreports.com/forum/remark,12493640 Wed, 26 Jan 2005 12:29:35 EDT [Streamyx] need help... streamyx problem... http://www.dslreports.com/forum/remark,12493222 finalark : hi... i just got my streamyx and i already set all the network ip and when i connected it and test my connection speed i notice that my speed is very slow is about 250k only!!.. why happen to my internet conection?? i'm subcribe a 1.0mbps/384k connection speed... pls tell me why is this happening to my connection speed??]]> http://www.dslreports.com/forum/remark,12493222 Wed, 26 Jan 2005 11:33:17 EDT