jtarbox
join:2004-08-10
Plattsburgh, NY | reply to usa2k
Re: [Vonage] Vonage update. WTF are you talking about. Did you just skim my first post? Please read more the post more carefully "As part of our ongoing efforts to provide outstanding service and features, a code upgrade was performed on your Linksys Telephone adapter on Saturday 2/19/2005."
Vonage upgraded a bunch of firmware in their RT31P2 and some did not take the flash update and hence got fried. That is what happened to me. I talked to a nice Vonage rep a few hours who was able to see my device was fried. Now my question is why did they waste our time with a pointless email? Why did they just not get some people together check the logs and figured out which ones fried and UPS all of them new devices? Then credit their accounts with a month of free service and a nice apology 
P.S. I hope they send me another cap. They do make nice caps  |
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 usa2kBlessedPremium,MVM
join:2003-01-26
Canton, MI
kudos:3
 ·VOIPo
 ·WOW Internet and..
1 edit | Re: [Vonage] update anyone else down? said by jtarbox:### are you talking about. ... I read fine, but I made my post more clear so you won't take it the wrong way. (I hope)
I agree you fully have the right to be upset about a bad flash upgrade, and I hope they take care of that quickly. Good luck to that.
It sounds like the TA is toast and needs replacing. I wonder how many bad flashes they had from the many Linksys devices that are in use?
Is anyone else toast?
Depending on the way this thread goes, it could land in »Rants, Raves, and Praise 
--
Jim -- USA2K
SEE: |DCWU |FAH |PICS |BVX REVIEW |
FWD, Vonage 23mths-12/04,& BVX 07/04-now |
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jtarbox
join:2004-08-10
Plattsburgh, NY | No, I did not take it the wrong way dude I was just Joshin ya Have a good afternoon and may Vonage not kill your router |
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usa2kBlessedPremium,MVM
join:2003-01-26
Canton, MI
kudos:3 Reviews:
·VOIPo
·WOW Internet and..
| Really? 
You had me fooled.
The one month off, offered up front is the least they can do, but is more than what most providers would do.
You have company here: »[Vonage] Vonage killed my Linksys RT31P2 |
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jtarbox
join:2004-08-10
Plattsburgh, NY | Yeah, I see that I'm hoping this makes the frontpage of DSL reports so all the VoIp newbies realize that Vonage is not all it is cracked up to be sometimes and you should always have a backup! See Ya Around
P.S. As part of my ongoing efforts to provide outstanding service and features, a code upgrade was performed on your Linksys Telephone adapter on Saturday 2/19/2005. Please check to make sure it is not fried because I am to incompentent to look at the server logs. Thank You For Holding |
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usa2kBlessedPremium,MVM
join:2003-01-26
Canton, MI
kudos:3 Reviews:
·VOIPo
·WOW Internet and..
| Re: [Vonage] update: anyone else down? Who ever looks at the front page anyway?
I always go straight to followed, then favorites.
I never even go to »VOIP Tech Chat unless I want to start a search.
There would need to be some voting and a lot more posts.
(But it did get bumped a lot
--
Jim -- USA2K
SEE: |DCWU |FAH |PICS |BVX REVIEW |
FWD, Vonage 23mths-12/04,& BVX 07/04-now |
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jtarbox
join:2004-08-10
Plattsburgh, NY | Actually I do and I'm sure allot of others as well? They have all the latest RIAA gossip and I like to browse the newb forums, lol. |
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| I tend to look at the front page threads and news.
This keeps me updated with more geeky stuff than what I normally would look at.
I've learned a lot of new things from the front page threads. |
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usa2kBlessedPremium,MVM
join:2003-01-26
Canton, MI
kudos:3 Reviews:
·VOIPo
·WOW Internet and..
2 edits | Re: [Vonage] OT: Front Page said by TherapyChick:I've learned a lot of new things from the front page threads. You've intrigued me, and I quoted you : »Add FRONT PAGE categories to FAVORITES
I've added a request that should show up in »Forum Feature Requests asking that the four Front Pages categories be optionally followed with the Favorites tool.
--
Jim -- USA2K
SEE: |DCWU |FAH |PICS |BVX REVIEW |
FWD, Vonage 23mths-12/04,& BVX 07/04-now |
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IGGYNo Guru Just Here To HelpPremium,MVM
join:2001-03-30
Chatham, IL | reply to usa2k
Re: [Vonage] update: anyone else down? "Who ever looks at the front page anyway?"
I do!! Every single day. As well as many others. Honestly if more users did look at the front page. We would have less dupe post in most forums.
With that said. I find it funny someone thought Vonage might kill your router. "Have a good afternoon and may Vonage not kill your router" Considering you have Broadvox Direct as your provider.
It seems many VOIP companies are having customer service issues. I'd agree that many customers don't fully understand the technology they are buying. I can understand how hard it would be to figure even the basics out. Their is a lot of information to be absorbed.
With all that said. If a firmware update has killed customers devices. Vonage should do their best to immediately resolve the problem. Without any charges or inconvenience to the customer.
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Test Your Security Cable DiagnosticsIggyz Blog ZoneAlarm Help |
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| Well, when your faced with thousands of people as potentially being affected, finding them is like sifting thru a haystack. You are thinking that a company who doesn't send paper bills because they "cost money" is going to devote money to finding your individual problem out of thousands, you're crazy. This company not only would have to pay for the replacements, the free month, but also the team paid to look for the issues. Get real. |
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| I did a speed read on this interesting thread but missed the answer to this question =====> Does this firmware upgrade fix the LINKSYS "hiss" issue???? I would have preferred to keep my LINKSYS router/adapter, but the hiss was driving me nuts so I had Vonage send me a Motorola adapter. So if it's fixed, I want to get the LINKSYS back as the audio quality is a tad better than the Motorola. |
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usa2kBlessedPremium,MVM
join:2003-01-26
Canton, MI
kudos:3 | Re: [Vonage] Linksys Hiss! »[Vonage] static noise on line.
for a temporary fix. |
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