jtarbox
join:2004-08-10
Plattsburgh, NY | reply to doncute18
Re: [Vonage] Thank You Vonage :( WoW!!! That is very high. JMO, I really think Vonage set itself for hard times when someone was stupid enough to come up with "The Broadband Phone Company".
When people get that in their heads they are going to start expecting them to be like MaBell. Follow me out 
1. I have never been on hold over an hour with Verizon and the 45 minute hold was on Martin Luther King Day
2. People are going to expect the same reliability that they get from MaBell. There are always exceptions to the rule but I never had a dropped call with Verizon, nor garbled audio, rebooting of equipment, etc.
3. Quality is based on your high speed connection which can fluctuate greatly. How many 100k people put up with that compared to the millions who still use MaBell.
I realize what a great deal Vonage is and the benefits out way the negatives for me. But being realistic how many non techies are going to have a high-speed connection and put up with the hassles to save the money.
Lastly, I think the reason their is such a turn-a-round is because Joe gets trained at Vonage and then quits because of all the stress of being screamed at everyday when the average home user thinks VoIp is as reliable as his POTS.
I know it would take profits away from them but they need to let people know that Vonage "Is Not The Telephone Company" and they need to make clear of the limitations that it has right on the box. Not to mention a troubleshooting manual right inside the box that is set up in the form of a flowchart that the average person can follow.
Thanks for listening to my gripes and I really hope someone at Vonage will realize that there might be method to my madness, lol! |
