Re: Emails not getting through to my email account in Verizon Online DSL http://www.dslreports.com/forum/r12802550 en Sun, 06 Dec 2009 08:15:43 EDT Sun, 06 Dec 2009 08:15:43 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12886927 jvmorris : That's already been done . . . twice now in fact, once in early Feb and again a bit earlier today.

I see they've opened a new trouble ticket for me (whoopee doo! :uhh: ) I'm kinda curious how long it's going to be before they simply mark this one closed without resolving the problem. Can we start a forum pool on that?

Since there was no e-mail or other communication last time, this time I was specific (repeatedly) call me if you need further information.
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Regards, Joseph V. Morris]]> http://www.dslreports.com/forum/remark,12886927 Fri, 11 Mar 2005 14:10:45 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12886829 anon : Look at the headers of one of the notification e-mails that you sent to your Errols address, and find the IP address of the machine that actually delivers the notification to the Verizon SMTP server. Submit that IP address to Verizon.

Unfortunately, it looks as though nobody is going to force Verizon to stop this stupid policy. ]]> http://www.dslreports.com/forum/remark,12886829 Fri, 11 Mar 2005 13:57:46 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12886256 jvmorris : Well, I did that back on 6 Feb 2005 for BBR/DSLR Reports. Trouble ticket is marked as closed on this subject on 7 Feb 2005. Rather obviously (from my other thread) that doesn't make a rat's ass worth of difference.

Furthermore, I can find absolutely no blacklist on which BBR/DSLR is listed.
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Regards, Joseph V. Morris]]> http://www.dslreports.com/forum/remark,12886256 Fri, 11 Mar 2005 12:44:58 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12885592 anon : You have to request specific domains and addresses be whitelisted. What a crock.
»www2.verizon.net/micro/whitelist/]]> http://www.dslreports.com/forum/remark,12885592 Fri, 11 Mar 2005 10:59:52 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12828838 anon : the publicized "fix" (and a silly one at that) is to CALL tech support and have them "whitelist" the addy or ip block you need.

Here we are, almost 3 months into this fiasco, and people are still suggesting that the mail is being caught in a standard spam filter.

That's why it is not a good idea to confuse people by stating that you have whitelisted your correspondents. You called Verizon, and asked them to unblock specific addresses. Eventually, they might, or they might not, do that, and they won't tell you whether they have or haven't, or what "logic" they used to make their decision. And if they do decide to allow that IP address to send mail to Verizon.net addresses, they will be able to send it to any verizon.net address, not just yours.]]> http://www.dslreports.com/forum/remark,12828838 Fri, 04 Mar 2005 10:32:32 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12827912 gracie :
said by CheckinQueue:

Go to »dslstart.verizon.net and log into your primary email account. Click on Check My Mail, then Options, and the Block Sender tab. Select Save messages to folder... and select or make a folder. Be sure to scroll down and click OK. Then add the email addresses AND domain (@...) to the Safe list.
that IN NO WAY will unblock an international address that is being blocked by the new policy. let's not confuse this issue with the standard whitelisting that you can do for an addy that is being marked as spam...those emails are saved to your spam box (if you have it enabled.) these addys are blocked from even being received by verizon in the first place.

the publicized "fix" (and a silly one at that) is to CALL tech support and have them "whitelist" the addy or ip block you need. so far, that is the only way around the international block, until they come to their senses.
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12827912 Fri, 04 Mar 2005 07:58:44 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12827901 anon : Go to »dslstart.verizon.net and log into your primary email account. Click on Check My Mail, then Options, and the Block Sender tab. Select Save messages to folder... and select or make a folder. Be sure to scroll down and click OK. Then add the email addresses AND domain (@...) to the Safe list. Again, be sure to click OK. It's always a good thing to check the Block Sender folder to make sure emails from places you want to get mail from are not there. Give this process about 24 hours. Then go to dslstart.verizon.net and click on Resource Center and go to Announcements. You want to click on the Statement From Verizon Regarding Spam Filtering 01/17/05. Part way down the message you will see the part where you click "here" to fill out the form. I hope this helps.]]> http://www.dslreports.com/forum/remark,12827901 Fri, 04 Mar 2005 07:55:57 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12822389 gracie :
said by POed at VOL:

So you can't "whitelist" me...as long as Verizon is blocking acess to their mail server from my ISPs IP addresses, then you'll be wasting your time.
again, to clarify...yes, the emails are blocked totally---until a u.s. verizon customer calls and requests the block be lifted---what we are calling "whitelisting" (different from the usual easy as pie whitelisting of just adding an address to a list so it isn't marked as spam). if you are a home user going through a large isp with a changing ip address, i guess it would be a challenge for them to do this. the cases in which i've done it have been for businesses. and verizon is VERY clear on this...customer calls, requests that a specific addy or block of ips is "whitelisted" (allowed to come through), and eventually, they are...IF verizon feels they are "worthy". ;).

we have now done this with four different european correspondents and have helped quite a few verizon users do it as well. so i think we may be disagreeing more on semantics...an individual customer CAN request this for an individual correspondent, and if it can be done without opening a huge hole (say, whitelisting an entire isp), verizon will do it.

i still fully abhor this stupid policy of theirs, just want to clarify.
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12822389 Thu, 03 Mar 2005 16:14:40 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12820501 anon : Gracie, if I telnet to port 25 on relay.verizon.net (the address listed in the MX record for verizon.net) the connection is refused. This refusal occurs before verizon knows what e-mail address I am sending from, or what e-mail address I am sending to. There is nothing that you, as an individual verizon customer, can do that will allow me to send e-mail to you, except to ask verizon to "whitelist" my address. And if Verizon does that, then my IP address is "whitelisted" for any and all connections that I make to their mail server, not just for e-mail sent to you.

Whether my e-mail makes it through any actual spam filters that occur further up the line, that you can control on a personal basis, is neither here nor there, as today my e-mails never make it as far as any spam filters.

So you can't "whitelist" me, or any of my e-mail addresses. You can add any addresses you like to your "whitelists", but as long as Verizon is blocking acess to their mail server from my ISPs IP addresses, then you'll be wasting your time. ]]> http://www.dslreports.com/forum/remark,12820501 Thu, 03 Mar 2005 12:19:45 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12802550 gracie :
said by POed at VOL:

You didn't whitelist anyone - you may have asked VOL to add your correspondents SMTP servers to a company wide whitelist, but it's important that you don't give the impression that any individual VOL customer can control which "foreign" e-mails make it through.
actually, i beg to differ. i DID whitelist them, and yes, any individual VOL customer CAN control which foreign emails make it through---to THEM. it is not necessarily a company-wide whitelist at all, though often when they see it is benign, they will make it so. this was a private correspondent with their own mail server, NOT an isp email user, so allowing their mail through TO ME should have been a cinch, and not taken the full four weeks and much yelling that it took.

so i share your annoyance with this ridiculous policy, but did want to clarify.
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12802550 Tue, 01 Mar 2005 15:15:47 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12801698 anon : gave me a chance to either whitelist them

You didn't whitelist anyone - you may have asked VOL to add your correspondents SMTP servers to a company wide whitelist, but it's important that you don't give the impression that any individual VOL customer can control which "foreign" e-mails make it through.

What did you have to do to get your correspondents mailservers whitelisted? My friends have given up calling VOL support on the issue, as they have repeatedly been ignored (and misled, and lied to, but that's about what they've come to expect from VOL anyway). ]]> http://www.dslreports.com/forum/remark,12801698 Tue, 01 Mar 2005 13:37:12 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12800190 gracie :
said by POed at VOL:

Just to be clear on this - Verizon isn't deleting or withholding the e-mail, they are refusing to accept delivery of the e-mail in the first place.
definitely---and the sender SHOULD see that in his logs/bounced mail. much as i'm ticked off at VOL for the block, let's not blame them for holding on/throwing out mail. the senders i've had problems with were all getting bounced messages that the relay failed (i.e. they were not accepting delivery), notified me, and that gave me a chance to either whitelist them or, in most cases, just tell them to use my own domain addys.

let me tell you, there are a lot of people in europe now who think verizon stinks, just like a lot of affected users here. what a stupid move on their part!
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12800190 Tue, 01 Mar 2005 10:35:14 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12799329 anon : 5. Deleting or withholding the email, rather than the normal process of routing it to "spam" folder that users can be access via webmail (which is what most ISPs do with non-viral spam).

Just to be clear on this - Verizon isn't deleting or withholding the e-mail, they are refusing to accept delivery of the e-mail in the first place. ]]> http://www.dslreports.com/forum/remark,12799329 Tue, 01 Mar 2005 07:56:06 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12796919 keith2468 : I've been a big proponent of enhanced spam filtering by ISPs.

But there is a right way and a wrong way to do it.

Verizon has gone about this in the most completely wrong way possible.

1. No advance notification to the customer.

2. No effective customer controlled overrides.

3. Applying the customer's whitelist after filtering, instead of before.

4. Xenophobic basis for filtering.

5. Deleting or withholding the email, rather than the normal process of routing it to "spam" folder that users can be access via webmail (which is what most ISPs do with non-viral spam).

Maybe they want to save money by having you choose to switch your email to hotmail.
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(Virus&Hijacking FAQ + Submit suspected malware + Backups FAQ + Security FAQ TOC)]]> http://www.dslreports.com/forum/remark,12796919 Mon, 28 Feb 2005 21:52:29 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12792241 gracie :
said by Rod P See Profile:

gracie, you're right... Bottom line is that I certainly don't like the issue
join the club! i've been such a verizon evangelist in the past, and am really furious at this ridiculous implementation of supposed "spam-reducing" measures...only a totally clueless technophobe could have thought this up. ironically, i get VERY little spam on my verizon accounts, thanks to their excellent spam filters well before they implemented this silliness, so to my mind, it wasn't even helpful.

and it sure as heck made a lot of us fans into pretty p-o'd customers! their spokesperson's comment that we should "use the phone" for important communications, and their asinine "whitelist" pseudo-solution, coupled with their refusal to admit that they screwed up and to back off from this misguided plan, added insult to injury. and i have my own domains so am able to still receive email from europe; i pity those who have no alternative other than getting a yahoo, etc. account. shameful.
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12792241 Mon, 28 Feb 2005 13:18:48 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12792140 anon : Verizon is simply blocking access to Port 25 (the SMTP port) from all European IP addresses, except for the handful that it has bothered to "whitelist". In other words, as far as any affected mail server on this side of the ocean is concerned, relay.verizon.net doesn't exist. In other words, the mail isn't being filtered, the verizon mail server is effectively hiding from us.

Normally an e-mail server will hang on to an e-mail and retry, often up to 7 days, before it decides that the server isn't coming back, and will then inform the sender that it couldn't deliver the message. So it might be as long as a week before the sender is notified that the message couldn't be delivered (and some servers might not give any notification, but I would have thought that that would be unusual).

One of the most aggravating things about this is that there is far more spam coming from the US than there is coming from Europe.]]> http://www.dslreports.com/forum/remark,12792140 Mon, 28 Feb 2005 13:07:55 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12791711 kenyg : As far as I know - one of the huge problems is that the emails DO NOT get bounced back to the sender. They just never show up to the recipient, and as far as the sender knows they have gone through - which in not the case.

Evidenlty Vz is just dumping them into a bit-bucket somewhere.

So, until your distant party calls you - you have no idea.

Until things are fixed - switch to another email - I did.

Ken
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aye aye captain!]]> http://www.dslreports.com/forum/remark,12791711 Mon, 28 Feb 2005 12:11:59 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12791636 Rod P : gracie, you're right, I am the one who is confused. With 11 pages of messages, I did not read them all. Bottom line is that I certainly don't like the issue and will have to pursue it further with Verizon. Thanks for your responses.

Rod P]]> http://www.dslreports.com/forum/remark,12791636 Mon, 28 Feb 2005 12:02:43 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12791249 gracie :
said by Rod P See Profile:

What is a "whitelist"? I don't know what you are talking about.
guess it wasn't me who was confused ;). This thread was started because verizon decided to block almost all international emails, and told its customers that if they wanted to unblock a specific addy, they had to call and whitelist it. while most of us did that with the one or two that we usually receive mail from, it is a PITA, and ridiculous for those who receive a lot of mail from different international addys.

did you read the thread from the beginning? i suspect that somewhere along the way, it got diverted, and both you and i may have missed a lot ;).

there is a class action lawsuit going on now about this. also covered earlier in this thread.
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12791249 Mon, 28 Feb 2005 11:02:09 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12790735 Rod P :
said by gracie See Profile:

said by Rod P See Profile:

are these addresses that you have specifically whitelisted, and the whitelist isn't working?
What is a "whitelist"? I don't know what you are talking about. Are you saying I now have to generate a list of E-Mail addresses outside the US, inorder to continue to communicate with them via my Verizon account?]]> http://www.dslreports.com/forum/remark,12790735 Mon, 28 Feb 2005 09:38:07 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12790227 Rod P : One other comment...

The people in the uk, de and nl are not getting any indication that their E-Mail messages ARE NOT getting to me! Messages sent this weekend and today, not delivered, have not been notified of any delivery problem. I would note that the addresses in Europe sending me these test E-Mail messages are addresses that have been in use for over 10 years! They are business firms!

Rod P]]> http://www.dslreports.com/forum/remark,12790227 Mon, 28 Feb 2005 07:26:22 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12790224 gracie :
said by Rod P See Profile:

E-mail sent this weekend from Europe has not arrived
i'm confused; returning late to this thread so haven't read through all the new posts, but are these addresses that you have specifically whitelisted, and the whitelist isn't working?
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12790224 Mon, 28 Feb 2005 07:25:08 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12790165 Rod P : February 28, 2005 7:00 AM EST Update...

E-mail sent this weekend from Europe has not arrived, nor has E-Mail sent early today, Europe time (2:00 AM EST) has not arrived at any of my Verizon E-Mail addresses. Copies of these E-Mails have arrived at my other ISP (Roadstar), all within seconds of having been sent from Europe.

Rod P]]> http://www.dslreports.com/forum/remark,12790165 Mon, 28 Feb 2005 07:05:24 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12785306 Rod P : I checked my account with several friends today in Germany and the Netherlands and E-Mail's sent from their accounts to my Verizon E-Mail account, are, in fact, not showing up... and its been over 12 hours. The same messages sent to my other ISP arrive in less than one minute. Something certainly is broken.

I've notified "security@verizon.net" as suggested elsewhere in this thread.

Rod P]]> http://www.dslreports.com/forum/remark,12785306 Sun, 27 Feb 2005 16:48:21 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12783191 AP : Even after disabling spam detector, which mysteriously turns itself on all the time, I am still missing emails.
A lot of things are not getting through and there is no sign anything was ever sent.
--
Sturgeon's Law: Ninety percent of everything is crap.]]> http://www.dslreports.com/forum/remark,12783191 Sun, 27 Feb 2005 11:58:42 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12782908 Voyager2K2 :
said by kshymkiw See Profile:

said by techie68 See Profile:

I finally got an answer to this question, which actually kind of surprised me. Now, to let you all know, I work for Verizon dsl tech support (yeah, I know... we're all a bunch of idiots), and we were never informed about this change. Apparently, Verizon is blocking email coming from open relay mail servers. Essentially, this means that all email coming from servers that don't have an authentication process are being blocked. Open relay mail servers are typically hotbeds for spammers, as no authentication is necessary. Unfortunately, many email servers in Europe (and the rest of the world for that matter) are open relay. This is yet another brilliant idea that some idiot who doesn't know jack about computers making decisions for the company. I expect this to blow up in their faces sooner rather than later.

Good luck to all of you. I would definitely email security@verizon.net and complain heartily about this.
He is correct, being a Verizon tech as well, this was just explained to us. It is to block Scams and Spam. You have to call us and we have to Verify the e-mail address it is coming from, this can take up to 2 weeks to do.

From Verizon:
In Brief:

VOL has changed its Blacklisting policy as part of our constant goal to reduce spam, viruses, phishing and other email threats. Security has been inundated with notifications of abuse during the holiday season. Due to the increase in abuse and email threats that VOL has experienced, some VOL customers’ email service may be partially disrupted.

Blacklisting:

VOL reserves the right to block IPs or Domains of suspected spamming sources. If a customer calls in and is able to send email to a customer but is not able to receive email from the email recipient (more prevalent from countries outside of the USA), the following troubleshooting steps should be completed:

Process for Blacklisting:

1. Have the customer verify that forwarding is not enabled on the account.

2. Have the customer log in and check their Block Senders List.

3. Ensure that the customer inputs the domain into the Safe List.

4. The customer should then be informed that, due to security issues, policies are in place to protect all VOL customers. There is no ETR for these issues, but they will be resolved as soon as the recipient’s email domain has been validated (at least 2 weeks).

5. Then create a ticket using the OSC template that includes the domain, the mail server’s IP addresses, email servers and other pertinent information.
The a$$hole in charge of VOL's email servers is Paul Wilson.
The SOB would never give me a straight answer on the Comcast 8-10 hour email delays that have gone on for years now.
I have said for years VOL has the spam filtering hardware but no one who knows how to properly use it.
I rest my case. ]]> http://www.dslreports.com/forum/remark,12782908 Sun, 27 Feb 2005 11:18:04 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12703848 mylogon0 : Maybe you need to learn what open relay actually means. No reputable server has open relay. ALL email programs have the availability to use authentication - in fact it is the default in Exim, Postfix and Qmail. I think you mean what type of authentication. The old standard was pop before send - the new one is smtp authentication. If you are running a server with open relay you deserve to not only be blocked - but to be shut down by your ISP. Only an idiot or a spammer configures a server to be an open relay.

And what is with the bashing of people not in the US. Do
you think all Europeans and the Japanese are idiots? They use the exact same MTA's as the rest of the world.

Look up the open relay blocking lists. If you or your friend server is on there - follow the instructions to fix the problem. It is simple, and saves the server owner both time and money.]]> http://www.dslreports.com/forum/remark,12703848 Fri, 18 Feb 2005 05:35:46 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12695002 mezzeta : Truly amazing.
I send 20-30 emails a day from my home here in Italy via 2 email accounts (personal & Business) every Verizon address gets bounced back, all others sail through. To send to a verizon email I need to go via Hotmail on the web.
Why isn't this big/bigger news???
I have now spent an hour warning a NYC buddy not to change to Verizon because he has many contacts in Italy and the UK.]]> http://www.dslreports.com/forum/remark,12695002 Thu, 17 Feb 2005 09:12:48 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12667408 nozzer : This is exactly what the man from Verizon said - "If its really important you might want to use the phone"
Outstanding, truly Outstanding!
noz]]> http://www.dslreports.com/forum/remark,12667408 Mon, 14 Feb 2005 11:49:26 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12666408 anon : That suggests a level of intelligence at Verizon that isn't evident from anything they've had to say on the issue.]]> http://www.dslreports.com/forum/remark,12666408 Mon, 14 Feb 2005 09:01:18 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12662361 anon : "Why on earth would Verizon want to encourage people to go with 3rd party email services?"

Did it occur to anyone, that Verizon primarily is a phone company. Phone companies lost a lot of business since the emergence of internet and email. Could this be a clumsy attempt on the side of Verizon, to block email and force people to make long distance calls?

Gabor]]> http://www.dslreports.com/forum/remark,12662361 Sun, 13 Feb 2005 19:13:37 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12598918 anon : I am finnaly fed up after two months of empty promises by Verizon to clear it up with email blocking. I stiil cannot receive any emails from Europe. I finally decided to join the class action brought by a Philadelphia law firm Kohn, Swift & Graf. You can check it out at »www.kohnswift.com/ This firm as a good rate of success representing consumers against mega-companies like Verizon.]]> http://www.dslreports.com/forum/remark,12598918 Sun, 06 Feb 2005 17:45:14 EDT Re: Let's do something! http://www.dslreports.com/forum/remark,12598895 anon : I finally decided to join the class action brought by a Philadelphia law firm Kohn, Swift & Graf. You can check it out at »www.kohnswift.com/ This firm as a good rate of success representing consumers against mega-companies like Verizon.

I have been trying to resolve the issue with Verizon since the beginning of December, when I realized that none the emails from my friends in Great Britain or Russia are getting through, (nor my emails were getting through to my correspondents there). To date, I have opened about 20 "problem tickets" with Verizon to no avail. Verizon asked me for the list of emails and domains of my correspondents so that they would "unblock" them just for my account. I gave that list to Verizon already four times. Each time, representatives left me a phone message that the domains had been "unblocked" and I should have no trouble receiving/sending email. Needless to say, still not a single email made it through. However, I continue to receive plenty of free gift/Viagra spam which apparently does not bother Verizon as much as international emails.]]> http://www.dslreports.com/forum/remark,12598895 Sun, 06 Feb 2005 17:42:40 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12582037 gracie : TOTALLY TICKED OFF!

i was promised three weeks ago that the one single addy (in england, a business, not an isp user) that i really need to receive emails on my verizon account from would be unblocked (there was absolutely no reason to block it in the first place---they are not spammers, and when they send through their u.s. server (same exact addy) it isn't blocked.) they promised me to do it faster than the two week b.s. they are touting.

repeated calls resulted in a promise on tuesday that it would be done "within 48 hours". then today, i actually received a phone call from verizon, telling me it had been unblocked. happy it was FINALLY done, i sent an email to the england company from my verizon addy and asked them to hit reply to test it out...IT BOUNCED back to him! just like all the others.

i'm lucky in that i have two business domains i can send and receive email on, so i'm not dependant on verizon for receiving from europe. but this one account is one i usually email from home, where my verizon addy is the default; when i send from home, unthinking, and he hits reply, it bounces back to him. hence my pushing only to have that one addy unblocked.

i'm fed up. after repeatedly saying that i didn't think a class action suit was the way to get verizon to change this ridiculous policy, i'm starting to think maybe it's the only thing that has a chance of working.

and i'm STILL simmering over the "use the phone" comment from their spokesman.
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12582037 Fri, 04 Feb 2005 16:07:37 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12579902 mckenna797 : Well today i had my cousin in italy send me an email to check if they had been put on my whitelist and the mail did get through]]> http://www.dslreports.com/forum/remark,12579902 Fri, 04 Feb 2005 12:00:17 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12576993 sir didymus :
said by phaedo5 See Profile:

said by techie68 See Profile:


This, however, is something more serious and akin to a policy shift.
Correction: This is more akin to sheer ludicracy...

It's almost as if we're reverting to the days when AOL users could only e-mail AOL users and CompuServe Users could only e-mail other CompuServe users... :huh:]]> http://www.dslreports.com/forum/remark,12576993 Fri, 04 Feb 2005 00:31:55 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12576922 sir didymus :
said by phaedo5 See Profile:

said by sir didymus See Profile:


My experiences with Verizon is that they have such a dysfunctional organization that you will probably need to get 15 or 20 managers interested before anything *really* happens.
Try working for them... 8-) You're on the $$$.
Yeah, I suppose I'm (unfortunately) vindicated by the fact that in spite of several news articles (Wired, Washington Post, The Register, etc) they STILL haven't fixed the problem...

I guess it could be worse... THEY could be merging with AT&T... ;>]]> http://www.dslreports.com/forum/remark,12576922 Fri, 04 Feb 2005 00:20:40 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12576920 phaedo5 :
said by techie68 See Profile:

Apparently, Verizon is blocking email coming from open relay mail servers. Essentially, this means that all email coming from servers that don't have an authentication process are being blocked.
They've always done that. On multiple levels: firewalls (72 hour spam violation blocks), routers, mail servers (black holes), and the mail system system itself (blocking IP's, users and domains). And it wasn't just open relays. Harvesters were a big pain in the butt.

This, however, is something more serious and akin to a policy shift. ]]> http://www.dslreports.com/forum/remark,12576920 Fri, 04 Feb 2005 00:20:29 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12576837 phaedo5 :
said by sir didymus See Profile:

My experiences with Verizon is that they have such a dysfunctional organization that you will probably need to get 15 or 20 managers interested before anything *really* happens.
Try working for them... 8-) You're on the $$$. ]]> http://www.dslreports.com/forum/remark,12576837 Fri, 04 Feb 2005 00:08:50 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12569979 anon : Some email servers will get through for overseas ISP's that can be bothered to go through the hassle of getting Verizon to ADD AN EXCEPTION FOR THEIR IP ADDRESSES to the firewall.

My experience of trying to communicate with Verizon to try to get them to stop blocking my IP address range is that they have absolutely no interest in talking to me, because I'm not a Verizon customer.]]> http://www.dslreports.com/forum/remark,12569979 Thu, 03 Feb 2005 12:08:56 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12569937 anon : Mookie, the block that Verizon have implemented has nothing to do with domains. They have blocked IP ranges, not domain names, and there's a big difference. Any mail server that is using an IP address in one of the blocked ranges is simply prevented from even reaching the Verizon mail servers in the first place, so there is never any domain name available to be "greenlighted".

For example, if I try to make an SMTP connection to the Verizon SMTP connection from my servers, the verizon network just ignores the connection:
[root@smtp1 root]# telnet relay.verizon.net 25
Trying 206.46.170.12...
telnet: connect to address 206.46.170.12: Connection timed out

The "block" is only on SMTP traffic - I can still ping that server, for example:
[root@smtp1 root]# ping relay.verizon.net
PING relay.verizon.net (206.46.170.12) 56(84) bytes of data.
64 bytes from relay.gte.net (206.46.170.12): icmp_seq=0 ttl=239 time=130 ms


The evidence is incontrovertible - Verizon simply blacklisted significant portions of the European IP address space, and then whitelisted some of the more well known European ISPs. They didn't tell their customers about it, and, significantly, they didn't tell their "technical support" staff about it either, so even if customers noticed that e-mail was missing, they couldn't get it fixed. And because ordinary customers typically won't know what the source IP address of the missing e-mail might be, they couldn't get it fixed, even if they told tech support that they wanted to get e-mail from "joe.bloe@somedomain.xy", because "somedomain.xy" isn't what's blocked, and if joe.bloe@somedomain.xy has migrated to superisp.pq, but is still using his somedomain.xy mail address (perfectly legitimately), then the IP addresses of superisp.pq are the ones that must be whitelisted to allow legitimate mail through.

It looks like the scumbags at Verizon have weathered this storm by sending their pig-ignorant spokesmen out to smear anyone who complains about this idiotic policy by saying that "if you're complaining about this, you must be a spammer". And it looks as though the media couldn't be bothered making an issue of it.]]> http://www.dslreports.com/forum/remark,12569937 Thu, 03 Feb 2005 12:03:16 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12569176 nozzer : How many times am I going to have to repeat myself. No amount of adding domain greenlights is going to help.
Verizon has chosen to BLOCK THE IP ADDRESSES of ALL overseas machines. If I go to an overseas machine and type "telnet relay.verizon.net 25" (in other words make a simple connection to their mail server) i get NO RESPONSE. This is because THEIR FIREWALL blocks the connection before it even gets to the server.
Some email servers will get through for overseas ISP's that can be bothered to go through the hassle of getting Verizon to ADD AN EXCEPTION FOR THEIR IP ADDRESSES to the firewall.
Most can't and just tell their customers "Sorry, Verizon are just a bunch of 'tarded f%^kwits"
noz]]> http://www.dslreports.com/forum/remark,12569176 Thu, 03 Feb 2005 10:21:40 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12567631 anon : I dunno if this will work or not. Goto netmail.verizon.net and login. Click on options under your "check my mail" link. You might have to click "check my mail" first. Aside from the "block senders" and spam filters there is a field to greenlight domains, I forget what it is exactly.

Add your missing email domains to this list and please post if you have success receiving mail from these domains. This should allow all mail from doamins in this list to reach you. Please post your results for the benefit of all users.

-mookie]]> http://www.dslreports.com/forum/remark,12567631 Thu, 03 Feb 2005 03:31:46 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12547241 gwion : Here's the original story. The class action suit was on the front page several days back.

»Verizon Class Action

--- detailed discussions of the suit, or any other class action suits, are directed there... or somewhere other than here. This is just a re-affirmance of long standing forum policy against "class action" threads and solicitations as a whole. It's always acceptable to mention any pending litigation in the context of news or as information in a related thread, of course; however, it's not acceptable as a standalone posting or thread topic. Some of you may not have been around long enough to remember some of the good old threads from the good old days, but it became very distracting and deviated us from the primary purpose of the forum, sharing information and solutions on neutral ground, user to user. Thus, soliciting membership in here, or otherwise "spamming the class," are, of course, straight out.

"fair warning."
--
Semper Eadem

- ... his original destination's just another story that he loves to tell.]]> http://www.dslreports.com/forum/remark,12547241 Tue, 01 Feb 2005 00:22:11 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12546842 anon : I'm not signing up, I'm not a US citizen and I don't want to be involved in any legal arbitration. But I made several posts in this thread as the anonymous user SammieBE and I'm willing to repeat or confirm those posts if asked by a Kohn Swift lawyer.
I can be reached at my "spam e-mail address" filiphumble@yahoo.com]]> http://www.dslreports.com/forum/remark,12546842 Mon, 31 Jan 2005 23:32:33 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12545609 mckenna797 : Thank you all for expressing an interest in the class action against Verizon. I believe I have already sent you an e-mail with some follow-up questions. Many of you have already responded. Thank you.

For those of you who have not yet responded, you can fill out a form at »www.kohnswift.com/verizon.htm rather than e-mailing me. If you already provided me with the information I requested, you do NOT need to fill out this form also. You may want to look at the web site for further details about the case.

I or someone else from our firm may be contacting you in the next few days. We appreciate your participation.

Sincerely,
Jessica Khan]]> http://www.dslreports.com/forum/remark,12545609 Mon, 31 Jan 2005 21:24:20 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12541630 nozzer : Independent email services worth their price should be running authenticated SMTP on a DIFFERENT port (e.g. 465, for Secure SMTP, or 587, the SUBMIT port). Almost all email programs allow alternative ports to be configured. As I've said - outbound port 25 blocking is commonplace.
Also there should be nothing to stop the ISP carrying ALL email for their customers through their server (verification is done simply by IP address). Verizon, it would seem, prevents emails that don't have a "verizon.net" domain in the "from" address. Another example of their lack of talent.

noz]]> http://www.dslreports.com/forum/remark,12541630 Mon, 31 Jan 2005 14:28:22 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12541433 gracie :
said by mckenna797 See Profile:

here is the latest on the litigation
links?]]> http://www.dslreports.com/forum/remark,12541433 Mon, 31 Jan 2005 14:04:49 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12541205 CSV : Having just read a description of email on www.howstuffworks.com, I now understand that packets sent by an email client to an SMTP server and packets from one SMTP server to another both contain port 25 references. So nozzer is correct that Verizon could hamper covert SMTP servers by blocking port 25 packets directed outside of the Verizon domain.

As noted elsewhere in this forum, however, independent email services might object to this policy as being anti-competitive.]]> http://www.dslreports.com/forum/remark,12541205 Mon, 31 Jan 2005 13:37:48 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12539610 CSV : Suppose Verizon chose to prevent all IP packets containing port 25 references from exiting its network. Would this really stop covert SMTP servers operating within the network from sending messages to recipients outside the network?

I assume that SMTP servers reconfigure email IP packets before forwarding them. Do the forwarded packets contain references to port 25, or to port 110? Given that all such packets are addressed to a POP server, never directly to the recipient's computer, perhaps they contain no reference to either port. ]]> http://www.dslreports.com/forum/remark,12539610 Mon, 31 Jan 2005 10:34:48 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12522538 nozzer : I'm not talking about Verizon's email servers doing authenticated SMTP. I'm talking about computers hooked to Verizon DSL being able to connect to SMTP servers outside Verizon's network.

What happens is
1) User gets worm or virus on their PC
2) Worm or virus includes an SMTP open relay
3) Worm or Virus alerts spammers to new open relay
4) Spammers use open relay to send their crap

If port 25 OUTBOUND is blocked, users can only use Verizons mail server to send email. If they want to be sending corporate mail, they should really be using a VPN to their corporate network, OR their employer should set up an alternative port for authenticated and or encrypted connections for emails to go out.

Port 25 blocking is becoming more and more commonplace for the reason outlined - Verizons actions so far show a gross amount of incompetence and misunderstanding on the part of their technical group. If they don't get a grip, they will have their entire IP blocks placed on the blacklists (I believe this is already happening)

Going back to your point about Verizons "wondeful feature" (which most other ISP's do to) - you realise that Verizons stupidity means that if you ever travel internationally, you won't be able to send email through verizons server. Their stupidity means you can't even open a TCP connection, so no SMTPAUTH for you.

Noz]]> http://www.dslreports.com/forum/remark,12522538 Sat, 29 Jan 2005 12:31:12 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12522046 CSV : Sorry for reversing POP and SMTP port numbers - nozzer is correct.

Verizon does accept email requests from outside their domain, but they require authenticated connections (with password) for both POP and SMTP. I like this feature - it allows me access my email on business trips (many hotels have cat5 cables installed in every room, while others are going wireless). I like the convenience of using my own email tool to catalog my messages, rather than having to use the Verizon internet portal (netmail.verizon.net).

Everyone has a right to his own opinion, but I don't think is this policy shows any ignorance on Verizon's part at all. I see it as a big plus for their email service.]]> http://www.dslreports.com/forum/remark,12522046 Sat, 29 Jan 2005 11:11:52 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12518564 mckenna797 : here is the latest on the litigation

Verizon DSL Blocked Email Litigation

On January 15, 2005, a classwide arbitration was commenced against Verizon on behalf of commercial and residential customers of Verizon DSL internet service. According to the Complaint filed with the American Arbitration Association, Verizon has blocked incoming e-mails to its DSL subscribers from senders outside the United States – without any advance notice to its customers or even its own technical support and customer service departments.
Verizon DSL Blocked Email Litigation

On January 15, 2005, a classwide arbitration was commenced against Verizon on behalf of commercial and residential customers of Verizon DSL internet service. According to the Complaint filed with the American Arbitration Association, Verizon has blocked incoming e-mails to its DSL subscribers from senders outside the United States – without any advance notice to its customers or even its own technical support and customer service departments.
For more information, see our Verizon DSL Blocked Email Litigation Page.
A copy of the Class Arbitration Complaint (in PDF format) is available here. ]]> http://www.dslreports.com/forum/remark,12518564 Fri, 28 Jan 2005 21:59:42 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12514329 nozzer : You got the ports the wrong way round POP=110, SMTP=25, but what you are saying is that VZ DOESN'T block outbound port 25?
That to me shows the depth of their ignorance. The reason is that a large percentage of spam originates from unprotected PC's running worms that make them an open spam relay. Leaving port 25 open means that the verizon network is probably one of the worlds largest sources of spam. Unbelievable
noz]]> http://www.dslreports.com/forum/remark,12514329 Fri, 28 Jan 2005 14:02:38 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12512753 CSV : I too have given specific addresses of legitimate UK sites to Verizon, to no effect.

My employer (I work at home) has contracted email services through another ISP. I've set up my email tool (Mozilla Thunderbird) to send mail through outgoing.verizon.net, and to receive mail from both incoming.verizon.net and pop3.other_ISP.com. My UK and European contacts send mail to me via pop3.other_ISP.com.

Verizon doesn't block POP3 (port 25) or SMTP (port 110) communications outside its own domain, so you can set up an arrangement like mine, possibly even one which allows you to send as well as receive mail through your alternate supplier. ]]> http://www.dslreports.com/forum/remark,12512753 Fri, 28 Jan 2005 10:56:39 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12506792 nozzer : no - they didn't use a listing service - they simply decided to block any IP that wasn't part of the ICANN (north america) number block, but selectively enable others after they screamed, and then waited a further 2-4 weeks.
Verizon Tech are just morons - period. The worst dilbertesque weenies of corporate america. They may of course be having a joke at the expense of a dumb pointy haired manager who suggested blocking the rest of the world was a good way to stop spam.]]> http://www.dslreports.com/forum/remark,12506792 Thu, 27 Jan 2005 18:03:24 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12505800 littlebird : Even though I called Verizon and gave them the names of the email I am not getting, I still don't get it. That was a month ago.
It looks like Verizon is not going to fix this.

If I would install the Verizon/MSN Software and use MSN mail instead Verizon email, could I get all my email?
Or, would it still have to go through Verizon and get blocked?

Or, should I wait for Verizon/Yahoo? ]]> http://www.dslreports.com/forum/remark,12505800 Thu, 27 Jan 2005 16:15:41 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12503920 wadonoel :
said by gwion See Profile:

not a clueless Verizon op, a clueless listing "service" that Verizon used as a source for "known
spam" addresses...


To make such a decision is enough to prove that Verizon is clueless.

And yes, I spoke too soon. There are still a bunch of SMTP servers that they block.]]> http://www.dslreports.com/forum/remark,12503920 Thu, 27 Jan 2005 12:38:44 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12497393 gwion : So that suggests they banned "user addresses, in bulk, by ISP..."??? In other words, one or two spam bots on one user's machine could get Verizon banned as a community, as a spam domain? 2.4 million registered users won't be able to penetrate someone else's spam blocks just because some idiot relayed spam over some bonehead's misconfigured server, or some worm got into some innocent grandmother's machine???

That's absolute absurdity, it suggests not malice, not negligence, but a level of well-intentioned absolute cluelessness on the part of some so-called tech someplace that rises to the level of gross ignorance as regards the entire nature of spam. No, though, Verizon isn't alone. There are some "blacklist" services out there that are, frankly, out of their minds. In fact, somehow, I can't help wondering if they didn't adopt some "spam blocks" list, relying on the good faith and perceived reliability of the compling parties, that essentially bans everything, in gross, by domain, if one spam e-mail was ever tracked back there... and they've just found out that these sort of lists exist. And they do. In abundence... before adopting a "pre-rolled" spam filter list, it pays ALL of us to investigate the list, find out who compiles it, and determine the criteria they use for listing.

Blocking user block addresses, for example, isn't that uncommon... in ENTERPRISE mail systems. On a residential ISP mail system, it's orchestrated mayhem. More I think about this, more I think that's just what happened... not a clueless Verizon op, a clueless listing "service" that Verizon used as a source for "known spam" addresses... what's appropriate in an enterprise system is not appropriate, and can be downright counterproductive, in a public ISP environment!!!
--
Semper Eadem

- ... his original destination's just another story that he loves to tell.]]> http://www.dslreports.com/forum/remark,12497393 Wed, 26 Jan 2005 19:04:20 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12497028 anon : meaning nobody has yet asked the tech department to unblock europarl.eu.int.

Not quite - it means that nobody ar verizon has bothered to act on that request yet. I've have my friends who use verizon ask for the block on my source address to be lifted over 2 weeks ago, and it's still blocked.

(Of course, it wouldn't surprise me if the bozos at Verizon have decided to blacklist it because of my comments here on this forum, where the IP address range that I'm posting from is displayed).]]> http://www.dslreports.com/forum/remark,12497028 Wed, 26 Jan 2005 18:30:55 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12482453 anon : If your problem is solved it just means that someone else has already asked the tech department to unblock the very same domain(s) you're expecting mail from.

Just this morning a friend of mine working at the European Parliament mistakenly used my Verizon address instead of my gmail address. The mail was blocked; meaning nobody has yet asked the tech department to unblock europarl.eu.int. ]]> http://www.dslreports.com/forum/remark,12482453 Tue, 25 Jan 2005 10:56:37 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12472038 hobgoblin : I am now able to receive and send to many addresses in the UK and Singapore...all the ones I need to anyway.

Back to being happy again

Hob
--
"A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson ]]> http://www.dslreports.com/forum/remark,12472038 Mon, 24 Jan 2005 09:39:31 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12471860 anon : Have they lifted the ban all together? (One can only hope)

Nope - Mail from this network is still being blocked.]]> http://www.dslreports.com/forum/remark,12471860 Mon, 24 Jan 2005 09:05:31 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12455854 wadonoel : Latest news:

My Verizon account started to receive mails from yahoo.co.jp and so-net.ne.jp's SMTP servers. Have they lifted the ban all together? (One can only hope)]]> http://www.dslreports.com/forum/remark,12455854 Sat, 22 Jan 2005 14:26:55 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12435966 deoris : some news:

»www.washingtonpost.com/wp-dyn/ar···n18.html

»www.technewsworld.com/story/secu···722.html

»yro.slashdot.org/article.pl?sid=···/1226237]]> http://www.dslreports.com/forum/remark,12435966 Thu, 20 Jan 2005 11:17:08 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12435687 CSV : I also have received notices from a mutual fund company that messages sent to me via incoming.verizon.net have been rejected. When I called about them their contact person mentioned that some of their recent emails, which apparently include graphics, have been labeled as spam by certain cites. It's possible Verizon is not the only site rejecting such messages.

I have several comments on the situation we Verizon email customers find ourselves in:

1) Spam is imposing a huge burden on email providers - today two out of three messages sent are not wanted by the recipient. This triples the burden on the email provider.

2) Email messages started out as compact text messages. They have ballooned into huge fluff-ridden monstrosities containing almost as little information/byte as a typical PowerPoint file. Nonessential HTML decoration is not the only problem; three or four 3.2 mega-pixel snapshots of Mommy's little darlings at the beach are pretty bulky also.

3) Because of (1) and (2), I'm afraid the days are numbered during which we can take for granted that ISP's will offer viable email services to their customers without charge. In effect Verizon is telling us that it doesn't care whether 100% of our messages get delivered. In fact, Verizon doesn't give a damn whether *any* of our messages reach us. To date it lacks the courage to admit this in public.

4) Email servers operated by ISP's, as well as servers at sites like Yahoo which offer 'free' email, are prime candidates for blacklisting, the former because so many of their customer's computers have been co-opted by spammers; the latter because they cannot afford to patrol the actions of their users.

5) All the above leads me to believe that many of us who truly depend on our mail will eventually be driven to fee-based email services not associated with either ISP's or free sites.]]> http://www.dslreports.com/forum/remark,12435687 Thu, 20 Jan 2005 10:38:16 EDT Re: Has this supposed anti-spam policy worked? http://www.dslreports.com/forum/remark,12435080 kenyg : I still get spam - has it decreased? Don't really know, I use Spambayes to filter my inbox - and every so often just empty the junk mail folder.

I'm slowly migrating to another mail service - and I have to say, I have not yet received ONE bit of spam on that address (amazing)
--
aye aye captain!]]> http://www.dslreports.com/forum/remark,12435080 Thu, 20 Jan 2005 09:07:50 EDT Has this supposed anti-spam policy worked? http://www.dslreports.com/forum/remark,12434715 anon : As a matter of interest, have any of the Verizon posters in this thread noticed any significant drop in the amount of spam that they receive since this "policy" was implemented?]]> http://www.dslreports.com/forum/remark,12434715 Thu, 20 Jan 2005 07:50:11 EDT This is NOT a "spam filter" http://www.dslreports.com/forum/remark,12434710 anon : Have they, coincidentally, blacklisted MSN and yahoo, two of the most common spoofed source addresses... and two of the most common legitimate ones?

Do we need overkill domain-level spam filters

Note that Verizon isn't "filtering" SMTP - this current policy doesn't involve blocking e-mail based on the content. They have configured their routers or their main mail relay server to not even accept an IP connection from any IP address in the affected range. It doesn't matter what domain is used in the "From:" address in the e-mail - it never even gets that far.

[root@smtp1 root]# telnet relay.verizon.net 25
Trying 206.46.170.12...
telnet: connect to address 206.46.170.12: Connection timed out

This "policy" isn't based on any published spam blacklist.]]> http://www.dslreports.com/forum/remark,12434710 Thu, 20 Jan 2005 07:48:05 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12432929 phaedo5 : "Funny how people come in here claiming to be a TSR for Verizon and not knowing anything about the situation.... The thing is this....WAY to much spam was coming in from overseas.it was overloading the servers..." --Marktext33

What's even funner is a former VOL mail admin reading all of this!

What you say doesn't wash. The last time that happened was when klez used relay.verizon.net as one of it's relays. It took two days for the block (Asia) to be put into place and it was taken out within a week. This has gone on a little longer. ]]> http://www.dslreports.com/forum/remark,12432929 Wed, 19 Jan 2005 23:22:51 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12432728 gwion : Short version of my ramble, well said... about sums it up. If the disease doesn't kill us, the cure assuredly will, if this is it.

hmmmm... just had a thought - since we all agree we hate spam, and since it seems the latest spam filtering approach is implementing a "scorched earth", shoot first and question later policy, I have a great idea. Why pussy-foot around? Let's do something really effective, and start blocking all mail with an "@" character anywhere in the source address! I've observed that virtually every spam I've gotten has an "@" somewhere in the source address... maybe we're on to something, here. I can assure you, if we adopt this approach, we WILL succeed where nobody else ever has... no more spam. PERIOD!
--
Semper Eadem

- ... his original destination's just another story that he loves to tell.]]> http://www.dslreports.com/forum/remark,12432728 Wed, 19 Jan 2005 23:04:15 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12432177 CSV : I'm stuck with the following mess:

1) I can't send mail to a customer in Switzerland because his company is refusing mail from Verizon, and

2) I can't receive mail from a UK-based branch of my own company because Verizon is refusing mail from the UK.

Everyone is black-listing each other. If this trend continues, email will become useless.]]> http://www.dslreports.com/forum/remark,12432177 Wed, 19 Jan 2005 22:12:08 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12431690 pende_tim : Anyone want a G-mail invite? Lots of storage, has POP3 now, and it seems to just work. Can't beat the price. IM me with your e-mail address and I will send you an invite.
Tim]]> http://www.dslreports.com/forum/remark,12431690 Wed, 19 Jan 2005 21:21:46 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12431202 gwion : I thought we HAD spam filtering, in our account management setup? I doubt this is intentional, I rather suspect that some well-meaning techs who haven't got a clue on filtering is administrating a mail system, for us.

E-mail isn't rocket science. SMTP was the first "killer app" when the internet was young. It's been around since the sixties. It doesn't take a super-genius to make the system work, unless they start fooling around too much with things they don't understand.

What bothers me is that this seems a classic case of killing the goose because you don't like the goose... ahem... ;) None of us likes spam, and I think most of us appreciate the filters at our account pages... but, I think, if you took a poll, and asked every user, "would you be willing to lose mail from your brother in Iraq, sight unseen, to avoid seeing a "cheap viagra" subject line?" which, to underline the obvious, you don't have to even read, anyhow, even if it does slip through, even the most venomous spam-hater among us (and I'm no lover of spam, trust me... nor is this site a spammer's friend, by any stretch of a wild imagination... see our frontpage archives and security fora...) would tolerate the stuff, rather than lose that legitimate, welcome correspondence.

In the simplest terms, nobody "loves" spam except "spammers." But I really think that, if the cure is to block off, wholesale, and without giving us any chance to check the blocked content, a majority of us would rather die of mouse finger strain, deleting spam, than of the "cure". They used to cure syphilis with hot mercury baths... I'm sure most of us can guess why THAT isn't being used, anymore...

In a nutshell, here's the problem: spam's been targeted for extinction since the beginning of time, but spammers are treacherous little SOB's... they move around, forge IP's and domains, and exploit open relays, which, despite all our best efforts, still not only exist, but flourish. It's an uphill battle, and it's going to take more than Verizon, or any one provider, to solve the problem, completely. Setting out to be "spam free" is a noble goal, but it's sort of idealistic, too.

Have they, coincidentally, blacklisted MSN and yahoo, two of the most common spoofed source addresses... and two of the most common legitimate ones? Just curious. I once tracked a spam artist into Sympatico, reported him, watched him lose his account post-haste, and start from a new ISP in Godforsaken, Alberta, wherever, that didn't even acknowledge my abuse reports... and so forth, ad nauseum... not even trying to hide, just jumping from ISP to ISP...

In effect, it's all one big game of "whack a mole", filtering spam effectively. Always has been. Believing you can succeed where literally nobody else has, without massive loss of legitimate correspondence, is somewhat naive. We have account spam filters. Improve those, as needed. Do we need overkill domain-level spam filters, if the cost is the loss of large numbers of legitimate messages as a form of metaphorical "collateral damage"? As any good commander will tell you, collateral damage is unavoidable in war... but there's always a balancing formula, and, after a certain point, the objective doesn't any longer justify the amount of collateral damage. You don't carpet-bomb a village full of families to get one nutjob with a rusty M-1, thirty rounds, and three World War II surplus pineapple grenades. It works, usually, but it's absurd from the inception. At some point, the "collateral damage" ceases being "collateral..." Right? Just a few thoughts I had, reading along...
--
Semper Eadem

- ... his original destination's just another story that he loves to tell.]]> http://www.dslreports.com/forum/remark,12431202 Wed, 19 Jan 2005 20:26:40 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12430795 va_scooter :
said by TrueUse:

(excerpt from TrueUse's posting of Verizon statement)

STATEMENT FROM VERIZON ONLINE REGARDING SPAM FILTERING
January 12, 2005

...If a Verizon Online customer believes they are not receiving legitimate e-mail, they should call our technical support desk for assistance and we will work with them to resolve their situation as quickly as possible...

...Some of the loudest complaints you will see or hear about spam blocking come from the spammers themselves, who lose significant income when their efforts to flood the Internet with unsolicited e-mail are foiled.
Great! Another opportunity to have to navigate through tech support that will probably want to test my line and check settings and all sorts of irrevelent stuff.
Yes I'm complaining loudly! I am not a spammer! I don't want my email blocked! Period! I am (I think) savvy enough to filter what I don't want. Let me decide! Verizon get a clue!]]> http://www.dslreports.com/forum/remark,12430795 Wed, 19 Jan 2005 19:41:24 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12430390 mckenna797 : I am having a problem with email from italy also @inwind.it ]]> http://www.dslreports.com/forum/remark,12430390 Wed, 19 Jan 2005 18:59:27 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12427957 anon : I have been searching and trying to find a response from Verizon based on the criticism and speculation that they are blocking email from Europe and Asia. I finally found a statement on two of the Verizon sites »www2.verizon.net/announcements/ and »broadbandbeat.verizon.net/safety_security/
if you cannot make it to the site here it is...

STATEMENT FROM VERIZON ONLINE REGARDING SPAM FILTERING
January 12, 2005

Spam is out of control. Leading providers of spam protection tools such as MX Logic, Inc. and MessageLabs report that some 80 to 90 percent of all e-mail today is spam.
This is a major problem for Internet users in multiple ways. Spam clogs our mailboxes daily to the point where it threatens viability of e-mail as a communications tool. It also routinely carries viruses, identity-theft scams, spyware, zombie bots and other serious security threats.
As an ISP, Verizon Online is working hard to address these serious security threats on the Internet by closely monitoring our network for incoming and outgoing spam and by working cooperatively with others across the ISP industry on anti-spam initiatives.
These round-the-clock efforts include blocking spam and propagation of viruses from sources we identify using methods that are consistent with industry practices. This is a long-standing policy at Verizon Online.
When we identify sources of spam or viruses, we block them as narrowly as we can and, where possible, we work directly with whoever manages that source to notify them of the issue. We then continuously monitor the source and will lift the block as soon as we are satisfied the threat has been resolved. In many cases, this is resolved within two days; however, we will not remove a block as long as a serious threat remains.
The entire ISP industry is working to combat spam and other online security threats. Verizon Online is a member of various coalitions, including the Messaging Anti-Abuse Working Group that includes both large and small ISPs covering more than 100 million online subscribers. We also have aggressively pursued spammers through legal action, and taken a leading role in drafting legislation at the state and national level and working with domestic and international law enforcement agencies to combat spam other threats. In short, Verizon is committed to protecting its customers and its network from the serious security matters that threaten our use of the Internet everyday.
Any spam blocking method will, inevitably, also result in the blocking or delay of otherwise legitimate email. This is yet another reason why spammers are harmful to the Internet community. If a Verizon Online customer believes they are not receiving legitimate e-mail, they should call our technical support desk for assistance and we will work with them to resolve their situation as quickly as possible. Our Verizon Online web site also features an Internet security page with practical tips and tools that can help customers protect themselves from Internet threats. It can be found at »broadbandbeat.verizon.net/safety_security.
We believe that fighting spam is the right thing to do for the safety and security of our more than 4 million broadband and dial-up customers.
Some of the loudest complaints you will see or hear about spam blocking come from the spammers themselves, who lose significant income when their efforts to flood the Internet with unsolicited e-mail are foiled. Our customers expect and demand that we provide them with as safe, secure and effective an Internet experience as possible and we are firm in our commitment to do that.]]> http://www.dslreports.com/forum/remark,12427957 Wed, 19 Jan 2005 14:30:34 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12427455 Psyclone : Anyone here use the Steam service for gaming?

I have tried to register an account on the steampowered.com forums using my verizon address as the contact address. I have been unable to recieve the e-mail from the webmaster in order to authorize my new account. Just to test that it was working, I setup an account using my yahoo e-mail account and it's nearly instantaneous. This would lead one to believe that e-mails coming from steampowered.com are being blocked. I have contacted Verizon support about it and they assure me that the only e-mails that are blocked are from know spam sources. I find it hard to believe but whatever.

So to my question, for those with steam forum accounts, are you using your verizon e-mail as your contact information?]]> http://www.dslreports.com/forum/remark,12427455 Wed, 19 Jan 2005 13:30:27 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12426337 va_scooter : Yesterday I recieved two postcards from a mutual fund company that I have accounts with. They said my verizon email address they have on record for me came back as undeliverable. I can understand once in awhile that will happen but there was at least two attempts to send.
This company is in the U.S. and the emails were sent in the U.S.- must have been that "friendly fire"
Verizon better get this fixed or find someone who can or I will certainly be looking for another ISP. I would much rather deal with the spam and filter myself than risk not getting emails from companies I have a business relationship with. :mad:]]> http://www.dslreports.com/forum/remark,12426337 Wed, 19 Jan 2005 11:20:17 EDT Responses to the Register article http://www.dslreports.com/forum/remark,12425134 anon : The Register has published some reader responses to it's article:
»www.theregister.co.uk/2005/01/18···_180105/]]> http://www.dslreports.com/forum/remark,12425134 Wed, 19 Jan 2005 08:26:15 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12397974 Tony : »www.theregister.co.uk/2005/01/14···l_block/]]> http://www.dslreports.com/forum/remark,12397974 Sun, 16 Jan 2005 08:48:46 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12391722 gracie :
said by Bobcat See Profile Seems to work without requiring registration.[/BQUOTE:

not on any computer here; i wonder why? clicked your link and get the register or login page. odd. but then i deny scripts and cookies...
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12391722 Sat, 15 Jan 2005 12:46:57 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12387752 Bobcat : Link to Bergen Record article.
(Seems to work without requiring registration.)]]> http://www.dslreports.com/forum/remark,12387752 Fri, 14 Jan 2005 21:58:47 EDT Re: Let's do something! http://www.dslreports.com/forum/remark,12384141 deoris : Just in case you'd like to contact Verizon big wigs:

Ells Edwards of Verizon Communications, 1-302-576-5340]]> http://www.dslreports.com/forum/remark,12384141 Fri, 14 Jan 2005 14:50:31 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12383999 anon : The Register (»www.theregister.co.uk/2005/01/14···l_block/) has finally gotten around to mentioning this little problem. Their comments are surprisingly mild, given that they haven't been able to send e-mail to some of their own subscribers!]]> http://www.dslreports.com/forum/remark,12383999 Fri, 14 Jan 2005 14:33:47 EDT At Verizon.... http://www.dslreports.com/forum/remark,12375460 catseyenu : We deliver the best in customer
service...]]> http://www.dslreports.com/forum/remark,12375460 Thu, 13 Jan 2005 16:17:58 EDT Let's do something! http://www.dslreports.com/forum/remark,12375163 deoris : I’ve been a verizon customer for some time, and disappearing email problem has always been there, but never at the extent at which this disaster is affecting all if its customers, and those who rely on email for communication.

I have filed a complaint with better business bureau (bbb.org), and encourage all of you to do the same. Furthermore, here’s the number to their corporate headquarters office 800.621.9900, do call them.

Secondly, does anyone have a contact address for complaints? I’ve hit a dead end w/every representative of the company I did talk to. It appears that secrecy does not only apply to their internal network practices.

I feel that if they were to receive some letters from angry consumers, that may motivate the board to further investigate the effect of their fanatical “security efforts”. In addition, I have written a plea to major news networks (cnn, abc, etc.) to possibly look into this (for the lack of better term) idiocy on the part of telecommunication giant for a story.

Any reply with contact or action information/suggestions will be very much appreciated. I’m tired of complaining about this issue, and would like to do something.]]> http://www.dslreports.com/forum/remark,12375163 Thu, 13 Jan 2005 15:46:52 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12375004 littlebird : I still can not get any emails (support or licenses) from Kaspersky. I called Verizon right before Christmas and they said they would fix this. They even called me and said they added Kaspersky to my white-list. When I told the tech it is still not fixed, the tech told me it wasn't Verizon's problem. He said it was a problem between me and Kaspersky.
If Verizon would just contact their customers and admit there is a problem and they are working on it, I could live with that. But, it seems they still don't realize there is a problem.
Is it really time to get another email provider? What a hassle that would be!]]> http://www.dslreports.com/forum/remark,12375004 Thu, 13 Jan 2005 15:27:15 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12374494 gracie :
said by POed at VOL:

The Bergen Record article is available online...(free registration required).
which is why i posted relevant snips; lots of us just hate to register, even with a throwaway ;).

said by POed at VOL:

... is due to a coverup on Verizons part, or just another example of the sort of incomptence
do i have to choose? is there an "all of the above"? ;)

sorry, i'm usually very reasonable, see both sides, and give them the benefit of the doubt, but these official statements disparaging a REAL issue just really tick me off...
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12374494 Thu, 13 Jan 2005 14:32:30 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12374199 anon : The Bergen Record article is available online at »www.northjersey.com/page.php?qst···NjM4NjIy

(free registration required).

Any bets on whether this refusal to acknowledge that they have blocked SMTP access from huge sections of the European IP space is due to a coverup on Verizons part, or just another example of the sort of incomptence that seems to be rampant at this sad excuse for a high-tech company? ]]> http://www.dslreports.com/forum/remark,12374199 Thu, 13 Jan 2005 13:54:49 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12373736 gracie : BERGEN RECORD ARTICLE, ETC...

haven't posted in this thread for a while, as i've been in touch with some managers at verizon who were looking into this and didn't have much new. at this point, however, it looks like the official line is that this is NOT a big problem, that our reports here are "overblown", etc. the managers i was speaking with agree with me, that this IS a problem, but the media relations people are gagging this.

there is an article yesterday in the bergen record by a reporter named brian kladko which i found both informative and unbiased. he quotes the official verizon line from their spokesperson, bobbie hensen, as well as postini, a spam-monitoring company. some juicy quotes for those without access to the article:

"Online rumors abound that Verizon Online, one of the nation's largest providers of high-speed Internet service, has been blocking a large portion of e-mail originating in Great Britain and other parts of Europe in an attempt to protect customers from unwanted e-mail.

Verizon denies that it blacklists much of the e-mail coming from the other side of the Atlantic. "

he then mentions the internal memo, posted on the net, that ms. hensen says now was "withdrawn."

he quotes a number of us from here on dslreports, then the pooh-poohing by ms. hensen:

"Henson said the company is blocking less than 5 percent of all the Internet addresses in Europe. "I think this is just a case where unfortunate rumors started getting out of
hand," Henson said."

however, he also quotes

"Andrew Lochart, Postini's director of product development, said the number of complaints convinces him that there are more than few isolated victims. He said he suspects the dropped e-mail may be a combination of clumsy blacklisting and software glitches - a suspicion that Verizon denied Tuesday."

the postini spokesperson pointed to the amount of discussion here and elsewhere as obvious indications that the problem is widespread; IMHO, verizon is missing an opportunity to make it right by not admitting to the "clumsy blacklisting" and fixing it.

and email from PRIVATE company servers in the u.k., NOT spammers or larger ISPs, is still being blocked to our verizon addys. email from the same company using their u.s. servers is not.

the way i put it to the reporter, when i agreed that some blacklisting is needed even if it does involve "friendly fire", but that it needed to be done more thoughtfully, was "their approach was like using an axe to do a circumcision---by not using a fine scalpel, you cut off a lot of good stuff with the bad." ;)
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12373736 Thu, 13 Jan 2005 12:59:58 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12369106 sir didymus :
we are a US company with a US server!!!


OK, so it's also not fool-proof, but that's the best I can offer right now...

I suppose you could use the Verizon work-around (see the Wired report linked above)....

Edwards suggested that Verizon customers who are waiting for an e-mail response from Europe should use alternative forms of communication. "If it's really important you might want to make a phone call," he said.


Sounds like a plan to me... :o]]> http://www.dslreports.com/forum/remark,12369106 Wed, 12 Jan 2005 22:09:51 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12364626 jclovegren : we are a US company with a US server!!!]]> http://www.dslreports.com/forum/remark,12364626 Wed, 12 Jan 2005 14:27:14 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12363605 sir didymus :
If anyone knows of a way to get my company off of the badlist, it would be nice to know. Previous communications with Verizon's network operations did not produce any progress.


The only effective method I'm aware of is to relay your mail through a US (or perhaps Canadian) mail server. If you don't have access to a US mail server to relay through, then you are pretty much up a creek without a paddle...]]> http://www.dslreports.com/forum/remark,12363605 Wed, 12 Jan 2005 12:30:23 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12363122 nozzer : I can confirm this is true.

I have a bunch of hosted servers at a number of locations in the US and abroad. In the US I can "telnet relay.verizon.net 25" and get a response. Outside the US I get no response. What a bunch of complete morons. And to think I might have been looking forward to their FIOS service.

noz]]> http://www.dslreports.com/forum/remark,12363122 Wed, 12 Jan 2005 11:31:58 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12361247 jclovegren : The Verizon email delivery issues have been going on to some degree for more than a year (ref: NANOG Archives).

But, there was a change sometine in late Summer or Fall 2004 of which the latest seems to be just another chapter.

Sometime this fall, Verizon expanded their badly implemented sender authentication system to include a blackliist based on domain name (also known as a right-hand-side blacklist or RHSBL). It would appear that they just expanded the number of domains (or possibly IP address blocks) on their black list.

I've been doing some work on this on behalf of a US company that hasn't been able to get emails through to their customers on Verizon for more than 6 months. We had put in the corrections for the older (late 2003) sender verification scheme.

I'd been able to see the verification queries in mail server logs. The tip-off of a change was that our we started to get the "You are not allowed to send mail" messages from Verizon mail relay servers. Doing some manual troubleshooting, we'd see the "You are not allowed to send mail" message instantly rather than after some delay as would be the case with sender authentication/verification.

The firm I'm working for is not on any of the Open Relay lists or other block lists. But, because we have several hundred customers on Verizon, we must be spammers because we send regular emails to all our subscriber/clients.

If anyone knows of a way to get my company off of the badlist, it would be nice to know. Previous communications with Verizon's network operations did not produce any progress.

jon]]> http://www.dslreports.com/forum/remark,12361247 Wed, 12 Jan 2005 05:04:13 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12358714 RARPSL : While they are refusing to accept email addressed to their users, they are also at the same time refusing to accept outgoing email from their clients. I get my connectivity from another ISP and only use my Verizon Email account to maintain a long active Email Address. My Connectivity ISP recently started to block outgoing Port25 Email so I can no longer just point at the Verizon SMTP Servers to send my Verizon Email. The have SPF records that list their authorized SMTP outflow Servers so using some other server would be a SPF violation except that they also have ?all listed (which leaves the decision to accept/reject email from an unauthorized server to the receiving server).

Upon checking with them, they do not support any other SMTP Port such as the MSA/587 port (or SMTP-over-SSL on Port465). When asked if they have any plans to correct this problem, after the Tech Support agent checked with another Tech Support agent who explained the problem to him and why someone might want to use a Non-Port25 connection I was informed that they saw no reason to support SSL or a non-Port25 connection and was told to cancel my account if I did not like their level of (non)-support. ]]> http://www.dslreports.com/forum/remark,12358714 Tue, 11 Jan 2005 21:55:13 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12357447 zoom314 : Did that long ago, Ditto the thought.]]> http://www.dslreports.com/forum/remark,12357447 Tue, 11 Jan 2005 20:00:59 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12356623 cassnoir : get an MSN free e-mail account until this is fixed...]]> http://www.dslreports.com/forum/remark,12356623 Tue, 11 Jan 2005 18:46:24 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12356617 cassnoir : get a free MSN e-mail account until this is fixed...]]> http://www.dslreports.com/forum/remark,12356617 Tue, 11 Jan 2005 18:45:53 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12354743 anon : I recently placed an order with TigerDirect.com, and i'm not getting any emails from them! Gee, i wonder why? I called tigerdirect's customer service and they said that they are fighting with Verizon to be whitelisted. Go figure with verizon! :o]]> http://www.dslreports.com/forum/remark,12354743 Tue, 11 Jan 2005 15:28:53 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12351665 anon : :uhh:

»www.wired.com/news/ebiz/0,1272,6···ophead_3]]> http://www.dslreports.com/forum/remark,12351665 Tue, 11 Jan 2005 09:32:53 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12350254 Baloo1 : I had purchased Acronis TrueImage 8 on 12/31. Never did get an email about the purchase. Element 5 is the company that handled the order. Their contacts show as being in Germany. Today I get an email verifying the purchase that started out with this:

"Due to a technical issue between element 5 and verizon.net customers, we cannot confirm if you have successfully received our previous transmission of the following email message. Please accept our sincere apologies for any delay if you did not receive this message immediately following your order."

I guess they were successful at getting their domain cleared. Luckily during the order I was given a download link and my key code.]]> http://www.dslreports.com/forum/remark,12350254 Tue, 11 Jan 2005 01:37:43 EDT Wired Article http://www.dslreports.com/forum/remark,12348534 kiseki : Wired covered this today.
»www.wired.com/news/ebiz/0,1272,66226,00.html

No new info plus the standard Verizon brushoff, but at least someone noticed.]]> http://www.dslreports.com/forum/remark,12348534 Mon, 10 Jan 2005 22:14:50 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12343404 anon : > it's TOS wouldn't protect Verizon, because it would have to demonstrate that it had reason to suspect that the address in question was a source of spam

Which would be very difficult for the domains that they have removed from the blacklist on customer's requests.
If they suspect an address to be a spam source, that suspicion should not change after I complain that I no longer receive e-mails from that address. Removing 19 out of 20 domains from the black list on my request is saying only one is a suspected address and all the others are not (and never were) suspected addresses.]]> http://www.dslreports.com/forum/remark,12343404 Mon, 10 Jan 2005 11:58:21 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12343286 anon : My ISPs server is not a "suspected spamming source", and if Verizon wishes to put it in writing that it is treating my ISPs servers as a "suspected spamming source", you better believe that my ISP could sue them, and would have a very strong case.

VOL didn't "block IPs or Domains of suspected spamming sources", it just blocked huge ranges of IP addresses from around the world. The "spam" excuse is just that - an excuse to cover up for whatever the real reason is that they implemented such a boneheaded policy. If a customer did decide to sue them, it's TOS wouldn't protect Verizon, because it would have to demonstrate that it had reason to suspect that the address in question was a source of spam. (That's not to say that the customer would win, but your proposed defence wouldn't fly).

By the way, recent studies show that US is the single largest source of spam in the world, with 42% of all spam originating from US based servers:

»www.sophos.com/spaminfo/articles···ear.html]]> http://www.dslreports.com/forum/remark,12343286 Mon, 10 Jan 2005 11:43:45 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12342973 Marktex33 : "As part of Verizon Security’s goal to reduce spam, viruses, phishing and other email threats, some VOL customers’ email service may be partially disrupted. Security has been inundated with notifications of abuse during the holiday season, and Security will work quickly to resolve these issues."

Read your TOS:

........VOL reserves the right to block IPs or Domains of suspected spamming sources...

as far as an individual "losing money" for thier buisness, I suggest reading your TOS again, Unless you have a buisness account this is "for entertainment only".

Not trying to be an ass but I do find it funny when people scream SUE em! and they don't have a leg to stand on.
--
"The Only Good Bush is a Shaved Bush. For those that want to drag God into it, a Burning Bush."]]> http://www.dslreports.com/forum/remark,12342973 Mon, 10 Jan 2005 11:02:39 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12341673 anon : The "open relay" claim is laughable.

Indeed it is.

Verizon appear to have blocked a large range of non-US IP blocks from even connecting to their inbound mail system, relay.verizon.net. It is not based on an "open relay" list, a lot of ISPs use open relay lists like MAPS RBL, it appears to be a blanket ban of large portions of the non-US internet, as some kind of boneheaded anti-spam policy. Obviously they have not read that 80%+ of spam comes from the US.

It is nothing to do with user-configurable anti-spam settings on the Verizon side, this is a system-wide policy. If it was user-level then the Verizon mail system would at least have to accept a SMTP connection from the foreign mail server to determine which Verizon e-mail address the mail was destined for, and to lookup what anti-spam rules that user has.

It is nothing to do with "sender verification" or "authentication" as again Verizon is not even opening an SMTP connection to determine who the sender e-mail address is.

Mail sent by people affected by this block will bounce back to them after their mail server's timeout period, which is often something like 5 days.

A manual whitelist of "e-mail addresses" is to patently misunderstand the issue, they need to be unblocking IP addresses, not e-mail addresses, they are not the same thing. For large ISPs, mail from one e-mail address could eminate from a large range of IP addresses.

It must have been a quite staggering level of stupidity that came up with this who daft idea, and persiting with it nearly a month after its implementation just shows how boneheaded and uninterested in your business they are. I can only suggest getting a better ISP.

Mike]]> http://www.dslreports.com/forum/remark,12341673 Mon, 10 Jan 2005 05:23:24 EDT Re: Explain to me http://www.dslreports.com/forum/remark,12337797 Laser0 : You are correct. Getting anothe email address will not fix the problem. The filter evidently is done by IP address and not domain name.]]> http://www.dslreports.com/forum/remark,12337797 Sun, 09 Jan 2005 18:21:52 EDT Re: Explain to me http://www.dslreports.com/forum/remark,12337739 anon : Getting another e-mail address won't necessarily fix the problem. Many such services work by forwarding mail sent your preferred e-mail address. If Verizon decide that they don't like the server that is forwarding you mail, then pfft! - that mail goes up in smoke too.

If you leave your mail on a remote server, and retrieve it using a POP client, that'll work fine, until some rocket scientist at Verizon decided to come up with a new "policy" to block POP access to remote servers.]]> http://www.dslreports.com/forum/remark,12337739 Sun, 09 Jan 2005 18:13:46 EDT Re: Explain to me http://www.dslreports.com/forum/remark,12329354 zardiw7 : You should REALLY get another e-mail addy. Getting your own website is really cheap nowadays, and then you could have a NICE addy like Me@mysite.com............Then again, Yahoo/Hotmail is a viable option. I would NEVER have an address at turdizon.net............z]]> http://www.dslreports.com/forum/remark,12329354 Sat, 08 Jan 2005 16:34:48 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12326088 littlebird : On top of all the other problems mentioned above, now my incoming emails are slow. That is, starting yesterday, I noticed that the time posted on (local) emails is 5 -6 hours behind the time I receive them. It used to be instantaneous. Is it really time to switch to another email service? Is Verizon really working to solve this problem? Or, don't they care? ]]> http://www.dslreports.com/forum/remark,12326088 Sat, 08 Jan 2005 06:46:48 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12325214 zardiw7 : Well my problem is somewhat different. I have noticed that since 1-2-2005, NONE of the e-mails I've SENT have been delivered by their mail server: outgoing.verizon.net. I've spent 6+ hours going round and round with tech support to no avail..........z]]> http://www.dslreports.com/forum/remark,12325214 Sat, 08 Jan 2005 01:13:47 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12319099 pog :
said by S1mon:
The only assumption I can draw is that Verizon really doesn't want to provide email for their customers anymore and is making it so poor a service that people will migrate away.

Yes, that certainly appears to be the case. :mad:

said by S1mon:
Either way this is looking like a company to RUN away from ASAP.

For the average/non-techie user, this is what I believe as well. In my case, though, all I want from them is a public IP address and a steady, fat pipe at a low cost. Based on the competition in my area, they do a good job of that (3mbit/768kbit at $39.95)...

FWIW, ever since Verizon became Verizon, there have been all sorts of bizarre problems... none, so far, have been as blantantly anti-customer as what we're seeing now.]]> http://www.dslreports.com/forum/remark,12319099 Fri, 07 Jan 2005 13:07:33 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12317344 anon : A relative in UK has an account with Tiscali - name@tiscali.co.uk

Starting early December all mail from that address to my Verizon account started bouncing.

I contacted Verizon 12/28 and after long delay on hold was told to complain to security@verizon.net which I did.

I have heard nothing from them but a test msg from the tiscali address was delivered OK this morning so maybe it's "fixed" now. We'll see.]]> http://www.dslreports.com/forum/remark,12317344 Fri, 07 Jan 2005 09:24:11 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12317040 anon : What gives?

Verizon has defined you as a spammer - sue them for defamation of character!]]> http://www.dslreports.com/forum/remark,12317040 Fri, 07 Jan 2005 08:29:34 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12316792 anon : We are too having trouble sending emails to verizone.net addresses.

This is very unfortunate, since we run an email based business
model. We sell classical MP3's and send out an email with the
links to the downloads, as soon as a payment clears (almost
real time).

When customers email us complaining that they have not gotten
their confirmation email, we can't even email them back
explaining the problem for them.

Ou company is www.eclassical.com, hopefully some of our
verizone customers read this.

What gives?

Rikard Froberg
eClassical.com]]> http://www.dslreports.com/forum/remark,12316792 Fri, 07 Jan 2005 07:18:46 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12316433 S1mon : The "open relay" claim is laughable.

Whatever the policy is it is clearly not what users would expect from an antispam policy.

It is very evident this side of the Atlantic that Verizon have blocked all, or most, foreign email servers. We have three email servers on two distinct ISPs networks in the UK, all blocked. Demon Internet (one of the UKs largest ISPs) was blocked (unclear if this is now fixed). I also have reports of blocks from 6 other large European ISPs. Indeed I received no reports that people could email Verizon.net addresses other than from within the US.

It is also obvious that it is blocking huge amounts of legitimate email.

The only assumption I can draw is that Verizon really doesn't want to provide email for their customers anymore and is making it so poor a service that people will migrate away.

Either way this is looking like a company to RUN away from ASAP. They clearly have no interest in providing customers with a service, or explaining why they are failing to provide a reasonable service.]]> http://www.dslreports.com/forum/remark,12316433 Fri, 07 Jan 2005 04:12:56 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12314832 catseyenu : Just out of curiosity does Verizon have any corporate representation in this forum?
Over in the Cox forum we get direct answers from corporate executives, engineers and abuse personnel as well as local support.
It's sure helped both the customer and Cox.]]> http://www.dslreports.com/forum/remark,12314832 Thu, 06 Jan 2005 22:57:16 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12313013 kenyg : I emailed security@verizon.net with a domain that I was not receiving emails from. I got an automated message back, but the next day - emails from that domain started coming in normally.

Of course, the problem is I don't know about any emails I missed - unless the sender calls me etc.

I set up a gmail and emailed all my contacts with my new email address.

Sure would have been nice if they'd have announced it, or sent a message once people started complaining - instead of me having to freak out after missing a deadline I knew nothing about.

Gmail does work nicely though.
--
aye aye captain!]]> http://www.dslreports.com/forum/remark,12313013 Thu, 06 Jan 2005 19:57:21 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12311816 Explosion4 : I'm glad that I'm not the only one with this problem.

I tried calling Verizon to resolve this issue and I spoke with the supervisor who told me that Verizon does block a number of email domains and the only way to unblock an email address is if a specific email is given to the repair department (this means that it can take about a week to remove just one email address). The supervisor said that removing all blocks is impossible, as there is one block list for all Verizon customers. He denied that Verizon blocks open relay mail servers, but I doubt this is true.

I'm going to call the corporate office tomorrow to complain about the situation and I recommend others do it as well. It's going to take more than a handful of people to get this fixed. So tell your friends.]]> http://www.dslreports.com/forum/remark,12311816 Thu, 06 Jan 2005 17:54:19 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12311735 anon : I called that customer relations service to complain about all this. The woman on the other end was very friendly, her reaction was "this doesn't sound right" and said she was going to write up a formal complaint.

A few hours later, I get a follow-up call from a woman at the tech department. It was a very interesting call:
1) she claimed I'm only paying Verizon for the DSL connection; the e-mail service and personal webspace is complimentary and thus I should not complain about something I get for free. Note that a couple of days ago a person from the billing department said the e-mail is worth 1/3 of the subscription (hence gave me 1/3 credit on the next invoice).
2) I mentioned the e-mail policy on their website. She replied that e-mail policy is worthless because I do not have a contract with Verizon for which that policy applies.
3) She claimed Verizon is using the same black list as everyone else. I didn't get a clear answer why GMail or Yahoo doesn't block or report as spam all the addresses that Verizon blocks.
4) She claimed all domains that were blocked are on the blacklist because in the past spam has been reported from those domains. I asked her then why -on my requests- 19 out of 20 domains were whitelisted after verification. Doesn't this mean that they didn't belong on this infamous blacklist in the first place? I didn't get a clear answer on that one.
5) I asked if I could see the blacklist. She said I should just google "email blacklist" and I would see it. I said "wait a minute, I'll do that right now". Of course, I got more than half a million hits. I asked her "which is it?". She said "you'll have to open them one by one".
6) I asked her if I could get anything in writing. What has happened, what exactly are they blocking, where I can find this information on the Verizon pages. It was impossible to get anything in writing, I would just have to believe her. In my experience, when someone refuses to put something in writing, I know how much thruth is in it.

So I have this feeling the techies are just twisting and lying. Even if they would roll everything back to what it was before December, I do not trust them.
I called back to the customers relations office, got the same woman as this morning on the phone, told her that this is an issue that can't be resolved, that I have switched to GMail and that I no longer care about what they do with their e-mail service. She understood that I could no longer make use of the Verizon e-mail services. I feel relieved.]]> http://www.dslreports.com/forum/remark,12311735 Thu, 06 Jan 2005 17:45:32 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12310972 pog :
said by maxanon:
I think a strong case can be made of expected level of service. At the very least a settlement would be made. If other companies use other systems to block spurious e-mails and verizon did not properly notify its customer base of this new system then they can be seen as violating expectations.

Perhaps... I don't really know :) What would the alleged damages be, though? I imagine it would be vary quite widely from person to person. From my POV (with no losses to claim), it would be easiest for those mildly affected customers to simply call Retention/Cancellations (or whatever they call themselves these days) and get a few months of free service out of them. Then, apply the money saved to a 3rd party email host! :)

said by maxanon:
It would be the perfect time for a competitor to take advantage of the situation.

I agree! It would then create a perfect opportunity for Verizon to fight back by expanding the $29.95 3/768 plan out of the few areas it's already in.]]> http://www.dslreports.com/forum/remark,12310972 Thu, 06 Jan 2005 16:20:10 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12307475 maxanon : I think a strong case can be made of expected level of service. At the very least a settlement would be made. If other companies use other systems to block spurious e-mails and verizon did not properly notify its customer base of this new system then they can be seen as violating expectations.

It would be the perfect time for a competitor to take advantage of the situation.]]> http://www.dslreports.com/forum/remark,12307475 Thu, 06 Jan 2005 09:45:05 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12306948 anon : "In late November/early December, Verizon decided to block all inbound e-mail coming from open relay mail servers."

That might be what Verizon is saying, but it's not true - I have been trying to send mail to verizon.net users from 3 mail servers in Ireland and the UK that are definitely NOT Open Relays. These are "servers that don't have an authentication process" because they don't accept any e-mail from external IP addresses. It is impossible for a spammer to send spam to a Verizon.net customer using these servers.

"I called this morning and by 3 pm all blocks had been removed from my account."

The blocks weren't removed from your account - they were never on your account. These blocks apply to the Verizon mail servers - they affect every single Verizon e-mail address, including postmaster and security. The Verizon servers are configured to not even accept an SMTP connection from any server that hasn't been pre-approved. The blocks that were "removed from your account" mean that any verizon customer can now receive e-mail from whatever sources were "approved" because of your complaint. But you still won't be able to receive mail from any another addresses that Verizon hasn't decided to approve.]]> http://www.dslreports.com/forum/remark,12306948 Thu, 06 Jan 2005 08:06:25 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12301789 anne987 : In late November/early December, Verizon decided to block all inbound e-mail coming from open relay mail servers. Essentially, this means that all e-mail coming from servers that don't have an authentication process are being blocked. Open relay mail servers are typically hotbeds for spammers, as no authentication is necessary. Unfortunately, many e-mail servers in Europe (and the rest of the world for that matter) are open relay. Verizon does not notify the sender that the message has not been delivered. They do not notify their clients that they are blocking these e-mails. Anyone who regularly corresponds with friends or who does business with suppliers and customers in Europe is no longer able to do so.

HERE'S WHAT YOU CAN DO TO HAVE THE BLOCK REMOVED:
Contact the Customer Relations Office that is attached to the Office of the President at Verizon corporate headquarters.... call 1-800-483-7988 and select option #3. I called this morning and by 3 pm all blocks had been removed from my account.]]> http://www.dslreports.com/forum/remark,12301789 Wed, 05 Jan 2005 17:47:58 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12299397 pog :
said by anne987:
...I plan to sue Verizon for lost revenue to my business as Verizon has failed to provide the service which they are billing me for and I am incurring damages.


I suppose it varies in every situation... and I'm not a lawyer... but I think the legal route might turn out to be a somewhat expensive waste of your time and money. Obviously, I don't know what package you have or what special guarantees Verizon might have given you personally.

Anyway, for a business, you really need to spend a few dollars a month for your own domain and web/email hosting... even if there was nothing seriously wrong with Verizon's service, I'd recommend this.]]> http://www.dslreports.com/forum/remark,12299397 Wed, 05 Jan 2005 13:22:12 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12298721 anon : This morning I contacted Verizon to get feedback on the list of all domain names that I had asked to be whitelisted a few days ago. Turned out that they had misspelled 2 of them, so advice for anyone who is affected: a few days after giving them a list of domain names, ask them to SPELL the entire list that is whitelisted for you for verification!

I spoke with a supervisor who said Verizon is very happy with this new spam control; the amount of spam was reduced with 50%. I told him if they would also block all the traffic coming from within the US, they could further reduce it to 0.

Also according to this supervisor, Verizon had sent a mail to every customer about this new anti-spam measure. But my brother-in-law, who is suffering from the same problems, keeps getting the wrong people at the helpdesk who don't even know what's going on. I suppose Verizon marked it's own mail as spam.]]> http://www.dslreports.com/forum/remark,12298721 Wed, 05 Jan 2005 12:03:39 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12297041 anne987 : I too have been experiencing these problems with Verizon blocking e-mails from European servers --- they have even been blocking e-mails from the Austrian and Norwegian governments, agencies of which I do business with. It is unbelievable that Verizon has done this as it is hurting my business becasue the sender never receives a message notifying them that their e-mails are not being delivered. I have no idea who has sent me e-mails in the past month and what business I have lost out on! The Verizon solution of always knowing which business contacts will send you e-mail (and it taking two weeks for this to be put in place) is ridiculous. I plan to sue Verizon for lost revenue to my business as Verizon has failed to provide the service which they are billing me for and I am incurring damages.]]> http://www.dslreports.com/forum/remark,12297041 Wed, 05 Jan 2005 08:07:06 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12293423 pog :
said by Marktex33:
The thing is this....WAY to much spam was coming in from overseas, it was overloading the servers. Well Verizon like ANY company just cut off the offending blocks etc. Well some honest people are being blocked along with the offenders. The only way Verizon can know who is "ok" is for the enduser to report that the addy in question is ok and it will be let thru.


Yes... this is precisely what Verizon believes. It's just further evidence of their
•recklessness
•arrogance
•incompetence
If VOL was truly facing a crisis they could not otherwise handle, they should just take down their server and be done with it. End the pretense, IOW, and just point people to their free MSN premium accounts.]]> http://www.dslreports.com/forum/remark,12293423 Tue, 04 Jan 2005 20:38:39 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12291801 anon : > some honest people

Now that's an understatement. So far EVERY domain name in Belgium that I have tested is blocked.

> Verizon like ANY company just cut off the offending blocks

I have a Yahoo mail address and they most certainly do NOT block any of the addresses that are currently blocked by Verizon.

>The only way Verizon can know who is "ok" is for the enduser to report that the addy in question is ok

As an enduser, I'm not aware that I have to report anything to Verizon. And it took two weeks before their helpdesk was aware of it.
I don't need to help Verizon to administrate their network. I pay them so they do that for me.

>and it will be let thru.

It's not that simple. I'm waiting since Dec 20 for them to let skynet.be thru. I'm not optimistic. If they blocked it, why would they unblock it just because I ask so? And if they can unblock it just for me, why can't they unblock everything just for me?

Sorry pal, if I know nothing about the situation, it's because Verizon doesn't tell me anything about it.

I take it you are not affected by all this (or you just don't know it). Good for you. ]]> http://www.dslreports.com/forum/remark,12291801 Tue, 04 Jan 2005 17:38:57 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12291199 Marktex33 : Funny how people come in here claiming to be a TSR for Verizon and not knowing anything about the situation. Especially when there is this thing called a SERVICE ALERT in thier inbox.

The thing is this....WAY to much spam was coming in from overseas, it was overloading the servers. Well Verizon like ANY company just cut off the offending blocks etc. Well some honest people are being blocked along with the offenders. The only way Verizon can know who is "ok" is for the enduser to report that the addy in question is ok and it will be let thru.
--
"The Only Good Bush is a Shaved Bush. For those that want to drag God into it, a Burning Bush."]]> http://www.dslreports.com/forum/remark,12291199 Tue, 04 Jan 2005 16:26:38 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12289013 anon : I also gave Verizon a list of domain names that I want to get whitelisted. Two different people at the helpdesk told me the verification and whitelisting of those domain names would normally be done in 48 hours.
I then called billing department (1-800-567-6789 and say "DSL billing") and asked for credit. They didn't want to give me more than 1,5 months of e-mail credit (e-mail is 1/3 of the total invoice), so that's $15 but at least it's something.
I can only advise everybody to call the billing department and do the same.
By the way, in the Verizon e-mail policy it says "Verizon Online, ("VOL"), is committed to providing you with the best e-mail service possible."]]> http://www.dslreports.com/forum/remark,12289013 Tue, 04 Jan 2005 12:14:05 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12285872 anon : Since a few weeks I'm also suffering from this same problem. I don't get any e-mails anymore from my friends and relatives in Belgium. It took me a week to realize that, and since then I've been on the phone with Verizon. I was very pissed off because some lost e-mails contained work for me.
Verizon never admitted to me that they are blocking mails, they always said "they would work on it to resolve the problem".
I complained to security@verizon.net but haven't heard back from them. After reading this thread I don't expect to.]]> http://www.dslreports.com/forum/remark,12285872 Mon, 03 Jan 2005 23:33:02 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12282566 fgoldstein : >>'And unless you live in a major city, or in local calling range (*conservatively* defined) of a major city, you may lose dial-up ISP access as well, if they get their way."

>What BS

What makes you say that? Have you actually seen the terms and conditions in Verizon's new Interconnect Agreements? They are demanding Switched Access charges on all Foreign Exchange or Virtual NXX modem pools. Some states have not gone along with this so far, thankfully, but some have. So if the ISP number you are dialing feeds a modem pool that is not **physically** located **within** the local calling area, then even if it has a "local" number (which they are actively trying to ban), they will charge the recipient a switched access (toll) fee, just as if it were an 800 number.

So the ISPs will have to go back to the early 1990s-style operation, putting a handful of modems in a rack behind Walgreens' in each dipschytt little burg, or those burgs will lose local access to ISPs.

That is the rule TODAY in South Carolina, for one, and Verizon (like other ILECs) is trying hard to extend it state by state.]]> http://www.dslreports.com/forum/remark,12282566 Mon, 03 Jan 2005 16:47:00 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12274363 anon : Looks like the blocks have been lifted, at least for me. Not getting email failures now. Is it working for you]]> http://www.dslreports.com/forum/remark,12274363 Sun, 02 Jan 2005 15:45:23 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12273833 littlebird : I still can not receive emails from KAV. I still can not register for anything on MS (MS verified this for me).
I reported this to VOL several weeks ago and they said they would fix it in 2 weeks.
I got the strangest call today from VOL today. An extremely rude person told me that they are not blocking ANYTHING to my account (including KAV or MS). He said it is not VOL's problem, it's my problem and there wasn't anything Verizon could do about it.
I have been online for many years and this was the rudest support tech I have ever talked too. He just down-right refused to give me any help or listen to what I had to say. He said there could be a thousand reasons I can't get email from these 2 domains, but that is my problem, not Verizon's.
I was shocked that he refused to even talk to me about this matter.
If Verizon would let any other DSL carrier on my line, I would change in an instant. But from my own experience, it's either VOL or back to dail-up. Verizon will not let any other DSL carrier on my line.]]> http://www.dslreports.com/forum/remark,12273833 Sun, 02 Jan 2005 14:30:59 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12272236 anon : Some discussion on Verizon email rejections
»theinquirer.net/?article=20474]]> http://www.dslreports.com/forum/remark,12272236 Sun, 02 Jan 2005 09:24:36 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12271854 anon : Verizon DSL is also blocking emails from intellisync customers(which works with Verizon Wireless). Which means that if you have a Treo or other similar device and are paying $50 a month to get your email, well you are wasting your money away thanks to VOL.

From what I can tell from all of this is that VOL is blocking international and now they are blocking US companies too.

Where will they stop??? ]]> http://www.dslreports.com/forum/remark,12271854 Sun, 02 Jan 2005 06:18:26 EDT Public Service Commission Complaint Form (NY) http://www.dslreports.com/forum/remark,12269334 Jimbo40 : If you live in NY and need a problem resolved with Verizon Online DSL, here is the PSC complaint form you can fill out online:

»www.dps.state.ny.us/complaint_form.html

It's work for me with help with getting my email address changed, but unfortunatley no help with trying to sign up for Microsoft Security updates (I dont get the confirmation email from Microsoft).]]> http://www.dslreports.com/forum/remark,12269334 Sat, 01 Jan 2005 20:48:50 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12267231 Bobcat : "The word on the street was that Verizon for some reason known only to them had decided to block all (or at least nearly all) email which was not sent from inside of the good old USA."

This may be a nit-pick, but I've received plenty of email from several Canadian sources with no problems. (Last I checked, Canada was outside the good old USA.) In fact, the Canadian-sourced email has been more reliable than some email generated from a server on a Verizon T1 line up the road in New Jersey!
--
"I truly am not that concerned about him."
Pres. Bush on Osama bin Laden, March 13, 2002]]> http://www.dslreports.com/forum/remark,12267231 Sat, 01 Jan 2005 15:19:28 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12267222 wadonoel :
said by Laser0 See Profile:

Is this retaliation?...this is getting ridiculous


It's more like Verizon is retaliating. Remember about a year and a half ago Verizon had open relays and "mail.verizon.net" was on several black lists? Maybe it's a good idea that all the foreign ISPs counter-retaliate so none of the mails originating from Verizon reaches non-US servers. That may wake the lazy giant up...

In the mean time, I'm suggesting every Verizon users around me to get a separate mail account somewhere else. Most of them are happy with the DSL connection itself and have decided to keep the service but move their mailhost. And maybe that's exactly what Verizon wants: Do away from mail hosting! No more open relays, spams, viruses to worry about. ]]> http://www.dslreports.com/forum/remark,12267222 Sat, 01 Jan 2005 15:18:37 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12266662 catseyenu : Nothing like tossing the baby with the bath... morons.]]> http://www.dslreports.com/forum/remark,12266662 Sat, 01 Jan 2005 13:51:24 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12266630 smoulden : Looks like someone at Verizon should at least be reading Aunty-Spam's Net Patrol. There's two articles (from the 30th and 31st) about Verizon's boneheaded idea.

»www.aunty-spam.com/archives/2004···domains/

»www.aunty-spam.com/archives/2004···s-sites/

Good thing I still have Hotmail, Yahoo and Navy email (though the later does a REAL good job of stopping SPAM mail, LOL).

BTW, I never would have known about it, except I usually subscribe to newsletters and newsgroups with my Hotmail or Yahoo address.

Steve M.:D]]> http://www.dslreports.com/forum/remark,12266630 Sat, 01 Jan 2005 13:46:13 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12265301 irbrenda : I am here in NY and having the same problems for the past month. I called Verizon and they said it was not their servers at all. I'm not receiving mail from vendors for my business accounts, one being American Express, for which I do not receive any notifications, statements, etc., and the other being Verizon Wireless, no statements, no notifications. According to American Express, they have sent me 12 notices in December, none of which have bounced back to them. I've even reset my spam filter and added AmEX to my Safe List, and I am still not getting any notifications from them. I'm at the point of changing my mail address to either Yahoo or Google.]]> http://www.dslreports.com/forum/remark,12265301 Sat, 01 Jan 2005 09:06:52 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12259804 anon : Well, e-mails are not getting through from Denmark either -for several weeks now. No use calling Verizon Help. They say themselves they have been blocked from knowing what the problem is - talking something about Spam that doesn't make any sense. There is no way of unblocking addresses. What?????? Am I not paying for SERVICE from Verizon???

What is this? For several weeks now, I have been totally unable to receive any e-mail from Denmark, my home country and from where I usually receive a lot of e-mail. I have been unable to receive any Christmas mail etc., and when calling the help desk at Verizon am being told that there is nothing they can do about it. Well, there is something I can do about it, and that is to discontinue with Verizon as both our Internet Service provider and phone service provider. If Verizon is too lazy or ineffient to solve whatever problem this is and refuses to let anybody know what is happening or that certain e-mails are not getting through, well, then I am through with them. I am outraged and disgusted. What am I paying Verizon for if not for getting my e-mail through? Wake up, Verizon.
Margit Kohl]]> http://www.dslreports.com/forum/remark,12259804 Fri, 31 Dec 2004 14:50:01 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12259690 Laser0 : Get this, as of today, my company's UK based hosting service is blocking anything that comes from a Verizon IP address. I just tried using our UK based mail server to send mail through my companie's mail sever and the UK host rejected the connection from the Verizon IP address.

Is this retaliation?...this is getting ridiculous]]> http://www.dslreports.com/forum/remark,12259690 Fri, 31 Dec 2004 14:32:44 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12259520 anon : I have it confirmed that Verizon's is blocking all international IP space from RIPE, APNIC, etc etc and only unblocking IP's when escalations are made. The security team management thinks this is going to stop their inbound spam problems that they have ignored for years.

Make sure you call Verizon corporate offices at 1095 Avenue of the Americas in NY and lodge a compliant in Executive Escalations about this hair-brained idea.

Verizon Executive management REALLY needs to re-evaluate their security management and team procedures again. Maybe this time they will do something about it.]]> http://www.dslreports.com/forum/remark,12259520 Fri, 31 Dec 2004 14:10:52 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12258230 wadonoel : So far from what I've seen, it's not based on the sender's domain but the sender's SMTP server. My mails get lost if I use a SMTP server(with POP before SMTP) in Japan and goes through when I use Earthlink's SMTP(SMTP-AUTH) using the same email account.]]> http://www.dslreports.com/forum/remark,12258230 Fri, 31 Dec 2004 11:24:03 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12256668 hobgoblin : fgoldstein posted

'And unless you live in a major city, or in local calling range (*conservatively* defined) of a major city, you may lose dial-up ISP access as well, if they get their way."

What BS

Hob
--
"A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson ]]> http://www.dslreports.com/forum/remark,12256668 Fri, 31 Dec 2004 03:46:09 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12255950 anon : Verizon seems to block based on the sender's domain.

If you forge the return address to some other unfiltered domain, it should go through.]]> http://www.dslreports.com/forum/remark,12255950 Fri, 31 Dec 2004 01:04:48 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12251775 anon : OK if this was a phone company blocking all calls from outside the US wouldn't that be in breach of universal service obligation. Wasn't there a case many years ago of exactly this in the time of multiple phone networks, operators putting calls through to a rival business rather than the called business?]]> http://www.dslreports.com/forum/remark,12251775 Thu, 30 Dec 2004 16:25:49 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12249846 fgoldstein : Verizon has just petitioned the FCC for the same "forbearance" that BellSouth asked for. This would give them the right to kick off independent ISPs from their DSL network, and possibly even kick off business ISPs from using T1 or T3 leased lines. The idea is that you'd get Verizon Online over the Verizon wire, or use your cable company, or hope some other company like Worldcom or Metromedia Fiber wires your building. (Oops, they're all bankrupt, and their successors-in-interest have stopped wiring. But it's still legal for a competitor to trench the street.)

While Verizon doesn't plan to block web mail, and might even allow you (at least for now, since it's not a legal requirement) to POP mail from other servers, doesn't it warm the cockles of your heart to know that you might soon have no other DSL options?

And unless you live in a major city, or in local calling range (*conservatively* defined) of a major city, you may lose dial-up ISP access as well, if they get their way.

Fans of the FCC web site should go to e-filing, ECFS, and look at Docket 04-440. (ECFS doesn't use the "WC" part of the docket number.)]]> http://www.dslreports.com/forum/remark,12249846 Thu, 30 Dec 2004 12:19:11 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12249044 hescominsoon : this was widely reported on the NANOG mailing list. The problem appears to be a badly flawed authentication system that was put into place.
--
God Bless »www.emmanuelcomputerconsulting.com -- carpe ductum -- "Grab the tape"]]> http://www.dslreports.com/forum/remark,12249044 Thu, 30 Dec 2004 10:36:08 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12248640 kenyg : I set up gmail with pop access. Goodbye verizon email.
--
aye aye captain!]]> http://www.dslreports.com/forum/remark,12248640 Thu, 30 Dec 2004 09:29:02 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12247671 anon : Well hell yes that is what spam filters are for, so I can decied what I want to receive and not receive. Verizion is now in the business of censoring my email???? They are actually going to let me receive what the want me to receive???]]> http://www.dslreports.com/forum/remark,12247671 Thu, 30 Dec 2004 03:05:52 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12243276 hescominsoon :
said by kenyg See Profile:

called - I was told it will be several weeks before this is cleared up.

I did tell the rep, that she should inform whomever, that this should have been done another way. I've been with Vz for almost 4yrs, and email is very important. I told her if this was not resolved, I would be forced to cancel my dsl and go elsewhere.

I told her I have no way of knowing if people have an open relay or not - but they report to me that they send hundreds of emails daily, and only email to my address was not going through.

unacceptable.
I actually do not use vz e-mail at all. This is not reason to kill a vz account. use yahoo or if you need an invite i am sure there are plenty of folks out there who have some to give away. I have 4 to give out here. Also vz does not block port 25 on dsl so you can use another mail server(like gmail or your own domain if you have one).
--
God Bless »www.emmanuelcomputerconsulting.com -- carpe ductum -- "Grab the tape"]]> http://www.dslreports.com/forum/remark,12243276 Wed, 29 Dec 2004 17:14:50 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12233594 dholroyd : I have spoken to Verizon Customer Service, been given a credit for two months DSL, and explained the problems the SPAM filter is causing to a Customer Support supervisor. They listened, sympathized, and said they'd get back to me. In the meantime, my list of International ISP's who are blocked to my certain knowledge has grown to 11, including Optus in Australia, Pipex in the UK, Tiscali in France and the UK.

Like other users, I have moved my email service to GmailVerizon's DSL service is great: cheap, fast, reliable. But as a result of this insanity, I decided to sell my Verizon stock. They are a phone company. No upside.]]> http://www.dslreports.com/forum/remark,12233594 Tue, 28 Dec 2004 14:32:25 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12233086 kenyg : called - I was told it will be several weeks before this is cleared up.

I did tell the rep, that she should inform whomever, that this should have been done another way. I've been with Vz for almost 4yrs, and email is very important. I told her if this was not resolved, I would be forced to cancel my dsl and go elsewhere.

I told her I have no way of knowing if people have an open relay or not - but they report to me that they send hundreds of emails daily, and only email to my address was not going through.

unacceptable.
--
aye aye captain!]]> http://www.dslreports.com/forum/remark,12233086 Tue, 28 Dec 2004 13:23:50 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12231862 kenyg : I just found out about this. A client in FL evidently has been sending work to me since Friday. I've been receiving email, but not his.

This is horrible! They are screwing with peoples livelyhoods.

Will be calling VZ shortly.
--
aye aye captain!]]> http://www.dslreports.com/forum/remark,12231862 Tue, 28 Dec 2004 10:45:16 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12229956 DrVidiBoomBa : Nope, I never have that enabled...]]> http://www.dslreports.com/forum/remark,12229956 Tue, 28 Dec 2004 01:32:44 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12222443 gracie :
said by amcorona See Profile:

some mail servers are set up not to accept email from a domain name that can not be resolved.
interesting, but totally unrelated, of course, to the issue in this thread. these are perfectly resolvable domain names that are being blocked.

btw, most internal email addys won't work outside the intranet; that's why to send email from your work machine, you ned to use the other, public addy. that's more for the protection of the internal network than the other way around.

so, you're near here in w.p. and working for poor blue? hang in there ;).
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12222443 Mon, 27 Dec 2004 09:18:43 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12221721 amcorona : Do you have your mail clients set up to LEAVE MESSAGES ON THE SERVER?

That will happen.

You probably had outlook set up at some point in time to leave messages on the server. You then installed FB and when it connected to your mail server for the first time, it saw those old messages and downloaded them to your system.

If you don't plan on accessing your mailbox via a web browser, I would set up the mail client to not leave messages on the server.]]> http://www.dslreports.com/forum/remark,12221721 Mon, 27 Dec 2004 04:36:33 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12221716 amcorona : Not sure if anyone posted this but I have noticed some mail servers are set up not to accept email from a domain name that can not be resolved.

If I send email from an intranet machine to the outside world, chances are that mail will be blocked because the internal machine can not be accessed by anyone outside our internal domains.

e.g. user@us.ibm.com (works)
user@whiteplains.ibm.com (will not work because it is an internal domain)]]> http://www.dslreports.com/forum/remark,12221716 Mon, 27 Dec 2004 04:33:43 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12221681 anon : I think techie68 is overly simplifying things. It appears they are blocking mail from IPs that are within a range designated as dynamic on the assumption that these are likely to be less protected. The problem I have is that I have a static address within one of these ranges and my mails have suddenly started bouncing. You can check your IP on www.sorbs.net database. If it's flagged as active don't bother using their support forms as they'll just ignore you.]]> http://www.dslreports.com/forum/remark,12221681 Mon, 27 Dec 2004 04:12:32 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12218430 DrVidiBoomBa : I just changed to Thunderbird Email software from outlook express and before I changed over I did a send & recieve via outlook express and no new email.

I loaded up Tbird and did a send and recieve and got 5 new emails from friends and 1 spam.

I find that kinda weird. The dates were pretty old too, dated September.
--
The Grinch: Blast this Christmas music! It's joyful and triumphant.]]> http://www.dslreports.com/forum/remark,12218430 Sun, 26 Dec 2004 17:49:15 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12217650 gracie :
said by skidroper:

If verizon is indeed blocking mail from unreliable ISP's, I thank them very, very much!
but of course, skidroper, that is NOT what this thread is about. it is about a lot of VERY legitimate mail, much of which is not even through an ISP but from reputable businesses, and personal, not commercial in nature, is being blocked by this new policy, because it is an idea with good intentions that has been implemented very badly.

i'm glad your wanadoo mail is getting through; i, too, can receive mail from a number of international sources. and cannot receive mail from quite a few international sources because of this poorly implemented system.

and, unlike almost ALL other ISPs, verizon is not making it easy to 'whitelist' senders. the idea of having to call them, hope you get a good rep in the hit-or-miss sweepstakes, and then wait two weeks is just silly. even yahoo mail (which actually does quite a credible job at spam filtering) lets you whitelist anyone almost instantly.
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12217650 Sun, 26 Dec 2004 15:13:42 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12217642 rideboarder :
said by skidroper:

If verizon is indeed blocking mail from unreliable ISP's, I thank them very, very much!
So you call a government run server from switzerland unreliable and untrustworthy?? .... if your email address from france works, more power to you, however that isn't helping any of us who are having problems with legitimate and reliable servers from europe/asia]]> http://www.dslreports.com/forum/remark,12217642 Sun, 26 Dec 2004 15:12:29 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12216452 wadonoel : I wouldn't speak too soon about this. I know a lot of people are not receiving mail from Japan and Europe. The list of mailhosts includes Sony(So-net), Fujitsu Information Systems, IIJ etc... I wouldn't call them unreliable or unrespectable sources. They are indeed legitimate corporate people and legitimate ISPs.

Good for you if you can receive all of your mails but many of us are still having this problem.]]> http://www.dslreports.com/forum/remark,12216452 Sun, 26 Dec 2004 11:51:02 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12209675 anon : Verizon is NOT blocking foreign IP addresses. I get mail from all over the world from legitimate corporate people and legitimate ISPs. I myself have an account with a French ISP (wanadoo.fr) and after reading this I sent a test message from France to my verizon.net account (which I have had for over 4 years). It went through immediately. No problem.

If verizon is indeed blocking mail from unreliable ISP's, I thank them very, very much!]]> http://www.dslreports.com/forum/remark,12209675 Sat, 25 Dec 2004 03:13:22 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12204490 castun : I've noticed this for months now, and have never thought to actually try calling Verizon Tech support about the issue.

My main problem was with registering for forums, believe it or not. I actually had to stop using my verizon account to register for forums because the activation e-mail never shows up! I've talked to an admin from one particular forum, and he says that nothing is bounced back or showing any errors. It just disappears into the internet. I don't know if it's the particular host the forums are on, or if there's anything in the e-mails that cause it to get blocked without any bouncing going on, but it can be annoying.

The problem is, there are so many forums that I am registered to, I really don't care to give them every address so they can research it, if this is indeed what must be done.]]> http://www.dslreports.com/forum/remark,12204490 Fri, 24 Dec 2004 12:05:44 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12203350 Laser0 : As the guy who started this thread I am amazed at how many problems people are having. I switched from cable to VZ because Charter was having similar problems. In addition, my cable dropped out several times a week. After several months of reliable (very reliable) service with VZ I am disappointed to have this problem, but I have a viable workaround.

I just set up a google mail account with a backup Yahoo mail. This way I can keep my email address whenever I change my ISP and I take advantage of the powerful spam tools those services offer. I have my Outlook just retrieve my mail from my google account and everything is transparent.

Thanks to all who have contributed. I hope VZ does catch up on this and provide a viable solution.]]> http://www.dslreports.com/forum/remark,12203350 Fri, 24 Dec 2004 08:15:35 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12203134 gracie :
said by rideboarder See Profile:

I can live with a few problems here and there for a service that costs quite a lot less than cable in my area, (around 10-20 dollars a month)...No big deal as long as verizon straightens this out....
i have to agree with rideboarder (including that last sentence, of course): verizon has been generally VERY reliable, and, at $29.95 for 3/768 service, a bargain to boot. BUT it IS a hassle when such poorly thought out decisions are made, and it takes users to alert them to problems, which take a while to address.

this IS a big deal to many of us, but given the overall quality and value of our verizon connection, perhaps worth it to many of us to give VOL a chance to fix this, hopefully soon!
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12203134 Fri, 24 Dec 2004 06:46:07 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12202182 rideboarder :
said by catseyenu See Profile:


Sheesh, youse guys really pay these clowns for this kinda service?
(Ducking and running back to my Cox forum...) ;)
I can live with a few problems here and there for a service that costs quite a lot less than cable in my area, (around 10-20 dollars a month)...No big deal as long as verizon straightens this out....]]> http://www.dslreports.com/forum/remark,12202182 Fri, 24 Dec 2004 00:52:04 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12202104 catseyenu : Sheesh, youse guys really pay these clowns for this kinda service?
(Ducking and running back to my Cox forum...) ;)]]> http://www.dslreports.com/forum/remark,12202104 Fri, 24 Dec 2004 00:40:03 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12200334 littlebird : Yes...of course it was a rhetorical question!

I can't believe that any ISP would do such a stupid thing. What about getting emails from MS? Verizon admits this is true also.

Yes, only getting 1/4 of my emails is worse than getting a few spam emails.]]> http://www.dslreports.com/forum/remark,12200334 Thu, 23 Dec 2004 20:23:33 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12200048 pog :
said by kshymkiw:
if you would have read the last page you would see i posted the Memo verizon sent to us. Yes it is real

I believe it was more of a rhetorical question.

The sentiment can also be expressed by "What the @$&! is Verizon smoking?"]]> http://www.dslreports.com/forum/remark,12200048 Thu, 23 Dec 2004 19:40:02 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12199671 kshymkiw : if you would have read the last page you would see i posted the Memo verizon sent to us. Yes it is real]]> http://www.dslreports.com/forum/remark,12199671 Thu, 23 Dec 2004 18:49:33 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12198407 littlebird : I am having the same problems as everyone else. I can not get support from my KAV. I can't update or subscribe to MS. I can get No verification or notification emails from any site, including this one.

Verizon support tells me they know that there is a major problem, but their only solution is:

If I don't receive an email (Dah! How would I know I didn't get it, it I don't get it?) I am to call them (a minimum of 1 hour on the phone) and give them the url of the email I didn't receive. They will then add this url to my email allow list. This process will take approximately 2 weeks, until I start getting emails from each or these URLs.

Is this for real?]]> http://www.dslreports.com/forum/remark,12198407 Thu, 23 Dec 2004 16:03:13 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12198244 gracie :
said by dholroyd See Profile:

This is a solution?
no, of course it's not. and i have a good feeling that verizon is starting to understand that!

i just got off the phone with the manager i mentioned in an earlier post. he is NOT with tech, but IS in a position that is concerned with customer satisfaction, and has been in contact about this issue, once i brought it to his attention, with people in a position to actually help.

while he has no definitive answers yet, it being year's end and all, he does seem to feel that verizon may indeed try to come up with a solution that is better all around, allowing for blocking the real nasties without crippling our usability the way the current setup does.

meanwhile, the best most can do is to continue to let verizon know that most of us would prefer a less draconian blacklisting policy, AND would prefer the easy ability to add known correspondents to a whitelist without going through the hoops that kshymkiw's memo indicates (and the 2 week wait).

fingers crossed. things may not move quickly, but i do feel there's reason to be optimistic that they will move. of course, i really believed "read my lips, no new taxes." ;)
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12198244 Thu, 23 Dec 2004 15:43:52 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12197580 dholroyd : OK - I'm a Verizon DSL user. I get a phone call from a business partner in Europe who says, after investigation their end, their emails to me are being blocked by Verizon. I call Verizon Technical Support, who says that they had a technical bulletin about this problem yesterday, and that they have a solution.

The solution is as follows: tell them the name of the ISP(s) they're blocking, they'll pass the names up the line to a Network technician, investigate, and if, within two weeks, they decide to accept email from the blocked European ISP's them we're all happy.

OK, so the Verizon customer needs to know who's email Verizon is blocking, call, wait two weeks, and maybe it'll be unblocked. This is a solution?

Dave Holroyd]]> http://www.dslreports.com/forum/remark,12197580 Thu, 23 Dec 2004 14:21:23 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12194253 pog :
said by zoom314:
And whomever endorsed doing this is a JACK-ASS...

Exactly

When blocking spam from user accounts, the first responsibility is to eliminate false positives... the second is to minimize false negatives.

said by kshymkiw:
4. The customer should then be informed that, due to security issues, policies are in place to protect all VOL customers. There is no ETR for these issues, but they will be resolved as soon as the recipient’s email domain has been validated (at least 2 weeks).


LOL! 2 weeks! Good grief... it takes less time to sign up for another ISP. I also like the logic here:

•My friend sends me an email from Spain (for eg)
•This email doesn't make it to my account
•My friend doesn't know any other way of contacting me
•No further contact is attempted
•My psychic calls to tell me about the email I was supposed to get but was blocked instead.

This is wrong on so many levels.

A question for Verizon... if you are so concerned about your customers' safety, why is it you haven't installed any AV scanning on our inbound mail? Oh, wait... stupid question. :hmm:]]> http://www.dslreports.com/forum/remark,12194253 Thu, 23 Dec 2004 02:49:28 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12193657 zoom314 :
said by kshymkiw See Profile:

said by techie68 See Profile:


kshymkiw: In regards to another thread you and I had a discussion on, you're not the person I thought you were. You sound a lot like a gentlemen I USED to work with on days (yes, today was my last day).

At any rate, it seems that once again, the cure for this issue is worse than the issue itself. I don't think VOL realized just how many customers this idea was going to affect. I'm all over the idea of having less spam, but much like the good folks here, I want to be the one to decide what is spam and what I want to keep.

Good luck to all of you folks out there who have to continue dealing with this. Like I said earlier, today was my last day with VOL (leaving for greener pastures). I'll still be posting answers to the usual questions from time to time. You know, all the fun stuff like routers, DNS issues, versalink issues, and all that rot, but after today, I'm officially no longer a "VOL" tech.

HTH
Congrats on getting out man.

Verizon has specifically targeted FOREIGN IP addresses/domains, because that is where they say 93% of all e-mail scams come from, is outside of the US. If you look at the facts it is true, i don't think Verizon accounted how many people this would effect.
And whomever endorsed doing this is a JACK-ASS, Verizon may have good intentions, But It's done more harm than good If You ask Me. The Guy ought to be banned from even working near a PC. It's like trying to kill a terrorist with an A-Bomb, Sure It'll do the job, But at what cost?]]> http://www.dslreports.com/forum/remark,12193657 Thu, 23 Dec 2004 00:25:55 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12193301 kshymkiw :
said by techie68 See Profile:

kshymkiw: In regards to another thread you and I had a discussion on, you're not the person I thought you were. You sound a lot like a gentlemen I USED to work with on days (yes, today was my last day).

At any rate, it seems that once again, the cure for this issue is worse than the issue itself. I don't think VOL realized just how many customers this idea was going to affect. I'm all over the idea of having less spam, but much like the good folks here, I want to be the one to decide what is spam and what I want to keep.

Good luck to all of you folks out there who have to continue dealing with this. Like I said earlier, today was my last day with VOL (leaving for greener pastures). I'll still be posting answers to the usual questions from time to time. You know, all the fun stuff like routers, DNS issues, versalink issues, and all that rot, but after today, I'm officially no longer a "VOL" tech.

HTH
Congrats on getting out man.

Verizon has specifically targeted FOREIGN IP adresses/domains, because that is where they say 93% of all e-mail scams come from, is outside of the US. If you look at the facts it is true, i don't think Verizon accounted how many people this would effect.]]> http://www.dslreports.com/forum/remark,12193301 Wed, 22 Dec 2004 23:37:34 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12192212 techie68 : kshymkiw: In regards to another thread you and I had a discussion on, you're not the person I thought you were. You sound a lot like a gentlemen I USED to work with on days (yes, today was my last day).

At any rate, it seems that once again, the cure for this issue is worse than the issue itself. I don't think VOL realized just how many customers this idea was going to affect. I'm all over the idea of having less spam, but much like the good folks here, I want to be the one to decide what is spam and what I want to keep.

Good luck to all of you folks out there who have to continue dealing with this. Like I said earlier, today was my last day with VOL (leaving for greener pastures). I'll still be posting answers to the usual questions from time to time. You know, all the fun stuff like routers, DNS issues, versalink issues, and all that rot, but after today, I'm officially no longer a "VOL" tech.

HTH]]> http://www.dslreports.com/forum/remark,12192212 Wed, 22 Dec 2004 21:24:58 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12191979 kshymkiw :
said by techie68 See Profile:

I finally got an answer to this question, which actually kind of surprised me. Now, to let you all know, I work for Verizon dsl tech support (yeah, I know... we're all a bunch of idiots), and we were never informed about this change. Apparently, Verizon is blocking email coming from open relay mail servers. Essentially, this means that all email coming from servers that don't have an authentication process are being blocked. Open relay mail servers are typically hotbeds for spammers, as no authentication is necessary. Unfortunately, many email servers in Europe (and the rest of the world for that matter) are open relay. This is yet another brilliant idea that some idiot who doesn't know jack about computers making decisions for the company. I expect this to blow up in their faces sooner rather than later.

Good luck to all of you. I would definitely email security@verizon.net and complain heartily about this.
He is correct, being a Verizon tech as well, this was just explained to us. It is to block Scams and Spam. You have to call us and we have to Verify the e-mail address it is coming from, this can take up to 2 weeks to do.

From Verizon:
In Brief:

VOL has changed its Blacklisting policy as part of our constant goal to reduce spam, viruses, phishing and other email threats. Security has been inundated with notifications of abuse during the holiday season. Due to the increase in abuse and email threats that VOL has experienced, some VOL customers’ email service may be partially disrupted.

Blacklisting:

VOL reserves the right to block IPs or Domains of suspected spamming sources. If a customer calls in and is able to send email to a customer but is not able to receive email from the email recipient (more prevalent from countries outside of the USA), the following troubleshooting steps should be completed:

Process for Blacklisting:

1. Have the customer verify that forwarding is not enabled on the account.

2. Have the customer log in and check their Block Senders List.

3. Ensure that the customer inputs the domain into the Safe List.

4. The customer should then be informed that, due to security issues, policies are in place to protect all VOL customers. There is no ETR for these issues, but they will be resolved as soon as the recipient’s email domain has been validated (at least 2 weeks).

5. Then create a ticket using the OSC template that includes the domain, the mail server’s IP addresses, email servers and other pertinent information. ]]> http://www.dslreports.com/forum/remark,12191979 Wed, 22 Dec 2004 20:58:10 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12191695 Jimbo40 : Hi,

I was going to start a separate topic about an issue I know myself and a few others are having, but it seems appropriate to post here.

For the past month I have been trying to sign up for Microsoft Security updates. You are suppose to get a confirmation email from Microsoft. Thanks to Verizon Online DSL you get nothing. I attempted more than 3 times which locks your email address from Microsoft (exceeded limit reached) and Microsoft has to reset your email address.

I tried Verizon Online help support which was a waste of time. I just tried calling Tech Support who checked with their Supervisor and was told it is a Microsoft issue.

Microsoft has emailed me stating they are working with Verizon about something called a white list. This means nothing to me, I just want security updates for my PC sent to me.

What I would like to know if you are having this problem trying to sign up for Microsoft Security updates to feel free to Private Message me.

After the holidays when I return to New York, I will file a Public Service Commission complaint (which anyone can do if you are in New York online) to get this issue resolved.

I find it absolutely ridiculous that Microsoft is blaming Verizon and Verizon is blaming Microsoft.

Thanks, Jim]]> http://www.dslreports.com/forum/remark,12191695 Wed, 22 Dec 2004 20:28:00 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12190932 gracie :
said by sir didymus See Profile:

My experiences with Verizon is that they have such a dysfunctional organization that you will probably need to get 15 or 20 managers interested before anything *really* happens.
i, too, have experienced the same thing. but this particular manager (and again, he is in a completely unrelated area, so he WILL have to contact others) is the one i ended up with after going through the first "15 or 20" ;) so i have some optimism. may end up with egg on my face, but as you say, we'll wait and see ;).

said by sir didymus See Profile:

I think I may have to work around them by routing all mail to Verizon from Europe through our US servers... :huh:
which is what the UK correspondent whom i quoted above is doing. unfortunately, few have that option, or my option of having a number of domains where i CAN receive email from international correspondents even with our excellent spam filters.
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12190932 Wed, 22 Dec 2004 18:50:52 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12190399 sir didymus : I guess we'll have to take a 'wait and see' approach to the manager wanting to help you out. My experiences with Verizon is that they have such a dysfunctional organization that you will probably need to get 15 or 20 managers interested before anything *really* happens. I think I may have to work around them by routing all mail to Verizon from Europe through our US servers... :huh:]]> http://www.dslreports.com/forum/remark,12190399 Wed, 22 Dec 2004 17:45:33 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12189192 gracie :
said by sir didymus See Profile:

We have 2 identically configured e-mail servers, one in Europe, one in the US, the US mail server connects to Verizon just fine, the one in Europe isn't even allowed to iniate a connection.
exactly---if you read one of my earlier posts, that is the situation with one of our UK correspondents, and i've reprinted his note to me above, as well as sent it to the one verizon manager who, though in a different dept., seems interested in helping with this.
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12189192 Wed, 22 Dec 2004 15:26:19 EDT Re: Emails not getting through UPDATE http://www.dslreports.com/forum/remark,12188285 catseyenu : Sent reports to Verizon and Cox from the admin account of my domain.
Cleared up for me... ]]> http://www.dslreports.com/forum/remark,12188285 Wed, 22 Dec 2004 13:40:40 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12188198 anon : Also having problems receicing any emails from @tin.it
that Telecom Italia in Italy. I wrote to verizon, but dont expect any answers.]]> http://www.dslreports.com/forum/remark,12188198 Wed, 22 Dec 2004 13:29:42 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12188150 sir didymus :
said by techie68 See Profile:

I finally got an answer to this question, which actually kind of surprised me. Now, to let you all know, I work for Verizon dsl tech support (yeah, I know... we're all a bunch of idiots), and we were never informed about this change. Apparently, Verizon is blocking email coming from open relay mail servers.
I think a more accurate statement is 'Verizon is blocking e-mail from foreign IP addresses'. We have 2 identically configured e-mail servers, one in Europe, one in the US, the US mail server connects to Verizon just fine, the one in Europe isn't even allowed to iniate a connection.]]> http://www.dslreports.com/forum/remark,12188150 Wed, 22 Dec 2004 13:22:47 EDT Re: Emails not getting through UPDATE http://www.dslreports.com/forum/remark,12186957 gracie : spoke with a verizon high-level manager about this issue, as we, and others here and elsewhere, are reporting more and more problems. he promised to look into this and get the scoop from the tech people responsible, and get back to me in a day or so. will report back anything i find out that might be useful. hang in; it does seem (i know i tend to be too optimistic sometimes;)) as if some of the verizon people really do care about this!

meanwhile, best i can suggest for those of you who don't have your own domains for an alternative email addy is that you get a freebie like a yahoo account just for your international mail, until this is straightened out.

wish us all luck ;).
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12186957 Wed, 22 Dec 2004 10:48:12 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12186891 rideboarder : My problems just started about 1 - 2 weeks ago as well... Since then I'm unable to receive any emails from a swiss government agency. I have no idea why it started all of the sudden, however I wish verizon would fix this problem.

Edit: I also sent an email to verizon about the problem, and pointed out this thread.]]> http://www.dslreports.com/forum/remark,12186891 Wed, 22 Dec 2004 10:37:08 EDT Open Relay Mail Servers http://www.dslreports.com/forum/remark,12185610 anon : Is there a list of mail servers that ‘Verizon’ is blocking?

I have tried to e-mail from a @napier.ac.uk, @gmx.net and my work @martincurrie.com e-mail address to the Verizon account. All of these have failed. I can't believe they are all considered open relay??!!

Any help Techie68??

Cheers,
Frustrated UK E-mailer :uhh:]]> http://www.dslreports.com/forum/remark,12185610 Wed, 22 Dec 2004 04:53:28 EDT Re: WORSE and worse! http://www.dslreports.com/forum/remark,12155711 catseyenu : Great, now they are bouncing my mail to Verizon from my Cox account.
»Verizon Bouncing Cox Email?]]> http://www.dslreports.com/forum/remark,12155711 Sat, 18 Dec 2004 21:51:37 EDT Re: WORSE and worse! http://www.dslreports.com/forum/remark,12154647 gracie : and this just in from another UK correspondent:

"I've just had three more e-mails bounced back from Verizon, that is every one I sent, so it looks like I cannot contact any verizon account by e-mail, time they really knew how people felt about this. The only way that is going to happen is by verizon customers reading the riot act."
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12154647 Sat, 18 Dec 2004 19:03:56 EDT Re: WORSE and worse! http://www.dslreports.com/forum/remark,12153181 rocky01 : bizarre, i hope this is fixed quickly since everyone lives in a world community to some degree.

this may be OT but how can i get outlook express or outlook to upload my messages? -- these are older messages i imported from my hard drive that were put there for safekeeping when i was with another isp. ]]> http://www.dslreports.com/forum/remark,12153181 Sat, 18 Dec 2004 15:17:53 EDT Re: WORSE and worse! http://www.dslreports.com/forum/remark,12152917 gracie : a little more information from our UK contact, who can get through to us when emailing through their US server, but not through their UK server:

"The only difference between the mail server i'm using to talk to you now and the normal mail server we use is the location - the software and setup is identical.
Our UK mail server (in-house) is on our UK Ip address range, the US server is on the US range.."
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12152917 Sat, 18 Dec 2004 14:33:45 EDT Re: WORSE and worse! http://www.dslreports.com/forum/remark,12151589 gracie : this is getting ridiculous and making it almost impossible for us to continue using verizon mail. in an earlier post, i said that we have still been getting emails from a UK correspondent regularly. well, today i got this from them:

"I've been having trouble emailing you for some time; mainly due to the following error:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
xxxxxx@verizon.net
retry time not reached for any host after a long failure period

It's been going on a good couple of weeks, and I have to remember to try re-sending the mail the next day.. when I don't get one of these back I assume the mail has delivered..."

this is a critical contact with whom i must have frequent correspondence; interestingly, he resent a message using a US server and it got to me fine. and it doesn't seem to consistently block his UK server, either, as some of his mails do come through.
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12151589 Sat, 18 Dec 2004 10:46:36 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12150828 anon : I have the same issue with a friends PC in NY. Verizon is bouncing e-mails from my UK ISP and also from my friends US based company. I sent a test from hotmail which has not bounced back, very strange.]]> http://www.dslreports.com/forum/remark,12150828 Sat, 18 Dec 2004 07:17:32 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12148364 techie68 : Like I said in my previous post... VOL went through with this decision without letting any of us in the tech department know about it. In other words... they're keeping us completely in the dark about this matter. I found out through a third party in Verizon about this whole idea, and even he wasn't informed directly.

As far as plans to rectify this situation, I haven't heard about any. The only time they really like to fix anything is when a whole lot of people complain. ;) That would be your best bet at this point. The powers that be tend not to listen to lowly tech support people who actually have a clue as to what they're doing. Like I said before... I think this will blow up in their faces sooner, rather than later. Good luck.]]> http://www.dslreports.com/forum/remark,12148364 Fri, 17 Dec 2004 20:51:37 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12146487 I_P : I'm having the exact same problem with emails coming from two different domains the UK. Not good. Any suggestions from our friendly Verizon tech? :-)]]> http://www.dslreports.com/forum/remark,12146487 Fri, 17 Dec 2004 16:45:15 EDT Re: this is ridiculous already! http://www.dslreports.com/forum/remark,12142827 gracie :
said by paulramone:

I am also not receiving email from a number of clients in Germany, the UK and Australia.
just got this from an acquaintance in the UK who tried to send me mail to my verizon.net addy; he is sending from his own domain name email and is NOT a spammer:

"Just received the following:
This is an automatically generated Delivery Status Notification.
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipients has been delayed.
*********** @verizon.net

Seems like Verizon is holding e-mail back for some reason."

as i mentioned at the beginning of the thread, i am very much in favor of settign up filters to catch known spammers or violators of open relay capabilities, but to disable our ability to get email from the global community is not so wise.
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12142827 Fri, 17 Dec 2004 09:04:56 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12140788 anon : I am also not receiving email from a number of clients in Germany, the UK and Australia.

Are there plans to resolve this?]]> http://www.dslreports.com/forum/remark,12140788 Thu, 16 Dec 2004 23:24:20 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12137452 Laser0 : Thanks for the follow up Teche. Obviously not all Verizon tech support people are the way you portray them to be. I do have to say that whenever I do call in, the guys are extremely polite and do try to help.

The problem here is that my company's mail server is on a hosting service. It does require authentication to send/receive emails, but I guess that there may be other mail servers that they host that do not. This just doesn't make sense.

Isn't that what a spam filter is for? To let me decide what I want to receive?]]> http://www.dslreports.com/forum/remark,12137452 Thu, 16 Dec 2004 17:13:37 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12136440 techie68 : I finally got an answer to this question, which actually kind of surprised me. Now, to let you all know, I work for Verizon dsl tech support (yeah, I know... we're all a bunch of idiots), and we were never informed about this change. Apparently, Verizon is blocking email coming from open relay mail servers. Essentially, this means that all email coming from servers that don't have an authentication process are being blocked. Open relay mail servers are typically hotbeds for spammers, as no authentication is necessary. Unfortunately, many email servers in Europe (and the rest of the world for that matter) are open relay. This is yet another brilliant idea that some idiot who doesn't know jack about computers making decisions for the company. I expect this to blow up in their faces sooner rather than later.

Good luck to all of you. I would definitely email security@verizon.net and complain heartily about this. ]]> http://www.dslreports.com/forum/remark,12136440 Thu, 16 Dec 2004 15:27:51 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12133837 kubus : No wonder I didn't get any e-mails from my friends in Poland on my new verizon.net address.]]> http://www.dslreports.com/forum/remark,12133837 Thu, 16 Dec 2004 10:18:41 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12133027 maxanon : We're getting the same issue in that e-mails from european servers are not coming through (UK, Ireland, Portugal, Spain, Italy, etc). I spoke with a tech rep and he asked for some e-mails which leads me to believe that they are blocking euro servers (probably anti-spam).

It doesn't make sense to me that they would emplay this kind of spam filter. At least let us decide if we want to sift through it. It's at a point that I may just switch providers as the vast majority of my mails come from europe.]]> http://www.dslreports.com/forum/remark,12133027 Thu, 16 Dec 2004 07:53:46 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12131696 pog : Great...

Last year (or was it the year before), we saw VOL go live with their silly sender verification system. Anyone familiar with this knows just what kind of success it's been. :hmm: :uhh: :huh:

Now we have something new to troubleshoot? :(

Verizon is crazy. One of the main reasons people tell me they won't leave AOL is because they'd lose their @aol.com addresses! Why on earth would Verizon want to encourage people to go with 3rd party email services? (via hosting packages, Gmail, etc) I mean, that's one less obstacle for people who are ready to tell Verizon to shove it...

I wonder just how many Trinity Southern University alumni are making the decisions over at Verizon. :D]]> http://www.dslreports.com/forum/remark,12131696 Thu, 16 Dec 2004 00:01:14 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12128955 anon : I seem to be having the same problem, but with servers in Japan. I have confirmed that a relative with the ybb.ne.jp domain hasn't been able to send me emails after the last one on Oct. 25, 2004. I have also not gotten responses from people that have otherwise been very reliable in responding.

The error message is:
------------------------
Sorry, I wasn't able to establish an SMTP connection. (#4.4.1)
I'm not going to try again; this message has been in the queue too long.
------------------------

There are quite a few frustated Japanese Verizon DSL users with similar situations, when I checked the internet. I explained my issue to tech support, but I just got the following:
"Oh yes, I can confirm that your spam blocker is turned off and you have no domains in your blocked sender area. Let me get my supervisor"..."She says that there is nothing wrong with our servers, it must be your friend's provider".

I just sent an email explaining the situation to security@verizon.net as per your advice to one of the other posts]]> http://www.dslreports.com/forum/remark,12128955 Wed, 15 Dec 2004 18:48:21 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12126908 Laser0 : Thanks for taking a look Techie. I appreciate your follow up. I will email security@ and hope. Its a shame that these things happen and there is nothing a customer can do. I moved from Charter to Verizon because AOL had blocked emails from Charter and I could not send emails to friends who had AOL accounts. Since this is integral to my business, I will have to look at switching broadband providers again.

The blocked site is a rather large UK hosting service and not just a single site.

Thanks again.]]> http://www.dslreports.com/forum/remark,12126908 Wed, 15 Dec 2004 15:11:48 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12126884 dustycritter : This seems to be a little more wide spread .A friend from italy is not able to send emails to my verizon acct.there isp is tiscalinet.it.
--
chuck]]> http://www.dslreports.com/forum/remark,12126884 Wed, 15 Dec 2004 15:09:20 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12126851 techie68 : Well, as far I could ascertain form work today, there isn't a problem with co.uk email address. It's probably just a domain that has been blocked, but this hasn't been done by any department in particular. I checked around, and it appears that you, and the one other person I spoke to the other day are having this problem.

Emailing security@verizon.net with your issue would probably be the best course of action at this point, but don't expect to hear anything back from them. They don't even like to talk to those of us in tech support.

Good luck.]]> http://www.dslreports.com/forum/remark,12126851 Wed, 15 Dec 2004 15:05:53 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12119558 gracie :
said by techie68 See Profile:

the customer I spoke with today couldn't receive email from any email address that was from the UK. These email addresses were all .co.uk.
well, if it helps shed some light, i get emails all the time from the UK (england and 'the other' ireland ;)) but only one is a .co.uk addy, and it's been a while since i received anything from that addy, so i can't test it out. however i would doubt that anything's blocking all .co.uk addys; more likely just specific isps, yes?
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide]]> http://www.dslreports.com/forum/remark,12119558 Tue, 14 Dec 2004 19:27:27 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12119004 Boyko : You may want to try emailing security@verizon.net.
Not that it would really help, but if you and a number of other people email them about emails not getting through from a specific domain, they may do something about it ...you never know.]]> http://www.dslreports.com/forum/remark,12119004 Tue, 14 Dec 2004 18:37:03 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12118986 techie68 : I don't blame you for not wanting to call tech support on this one. I hate to say this, but with the exception of a few brilliant people that I work with, most of the "techs" (and I use that term loosely) are script-reading idiots. I'll see what I can find out. ]]> http://www.dslreports.com/forum/remark,12118986 Tue, 14 Dec 2004 18:35:12 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12118461 Laser0 : Bobcat: My apologies. I must have deleted the return path. It was (name XX'd out)

**Edit** Whenever I type in the return path email and submit the post, the email address gets deleted before it is posted, odd. The return path was my emaill address at my comapny so it was valid

Return-path: **deleted by the posting engine**
Received: from pool-141-154-77-120.bos.east.verizon.net ([141.154.77.120] helo=gateway)
by gold.webfusion.co.uk with asmtp (Exim 3.36 #1)
id 1CeHRT-0002p7-00
for xxxxxx@verizon.net; Tue, 14 Dec 2004 18:30:35 +0000

Thank you for pointing that out.]]> http://www.dslreports.com/forum/remark,12118461 Tue, 14 Dec 2004 17:34:27 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12118432 Laser0 : Techie: Thank you for the reply. I hope you can help. I just couldn't bring myself to call the Verizon support line with this one. I hope you can help.]]> http://www.dslreports.com/forum/remark,12118432 Tue, 14 Dec 2004 17:31:37 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12118171 techie68 : I actually just talked to someone with this same issue today (yes, I'm one of those damn Verizon techs). There actually is a spam filter on your email that is controlled from the server end. I turned it off for her, but am not sure that this fixed the issue. I'm actually kind of glad I found this post, because the customer I spoke with today couldn't receive email from any email address that was from the UK. These email addresses were all .co.uk. In addition to that, these weren't business related email addresses. My department doesn't really handle this, but I'll look into it tomorrow, and post what I find out then. ]]> http://www.dslreports.com/forum/remark,12118171 Tue, 14 Dec 2004 17:01:53 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12118069 Bobcat : But the Return-path shown is blank. Looks to me that gold.webfusion.co.uk is sending bad email.]]> http://www.dslreports.com/forum/remark,12118069 Tue, 14 Dec 2004 16:50:04 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12117348 Laser0 : The only edit to the return path was to replace the beginning of my email address with xxxxx@ instead of my real email address. The rest remains what I received in the bounce back]]> http://www.dslreports.com/forum/remark,12117348 Tue, 14 Dec 2004 15:23:23 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12117289 Bobcat :
said by Laser0 See Profile:

------ This is a copy of the message, including all the headers. ------

Return-path:
Is that really your Return-path line? Or did you edit it?
--
"I truly am not that concerned about him."
Pres. Bush on Osama bin Laden, March 13, 2002]]> http://www.dslreports.com/forum/remark,12117289 Tue, 14 Dec 2004 15:16:20 EDT Re: Emails not getting through to my email account http://www.dslreports.com/forum/remark,12117217 anon : Thanks much for your post. My Verizon spam filter is turned on. Last Thursday I noticed a lack of email coming in for several hours. Long story, short, suddenly a friend in Scotland with an @blueyonder.co.uk address could not send to my Verizon address. She got a Delay warning, then nothing happened. We've been exchanging emails for a long time to my verizon.net, then all of a sudden Poof! No can do. It was driving me crazy until I saw your post. I thought the problem was on her side. I even called the Vz DSL techs who said, "Oh, no. Verizon doesn't blacklist". Something happened Thursday and it wasn't for the good. ]]> http://www.dslreports.com/forum/remark,12117217 Tue, 14 Dec 2004 15:07:10 EDT Emails not getting through to my email account http://www.dslreports.com/forum/remark,12116645 Laser0 : Does Verizon have a blacklist that prevents emails from getting through to my account from specific servers?
In the middle of last week, my company's mail server who is hosted on gold.webfusion.co.uk lost the ability to send emails to my Verizon account.

I do not have a spam filter on and can send emails to my account from multiple other mail services. My company's hosting service claims the problem is on Verizon's end. Here is part of the error messge (with my email address x's out. If anyone has any advice I would be most appreciative.

Message:

This message was created automatically by mail delivery software (Exim).

A message that you sent could not be delivered to one or more of its
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retry time not reached for any host after a long failure period]]> http://www.dslreports.com/forum/remark,12116645 Tue, 14 Dec 2004 13:58:19 EDT