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FastiBook

join:2003-01-08
Newtown, PA

reply to SteveCon

Re: Mobile Home?

Yes, this is what i was refering to. A lot of verizon's choices stemmed from the fact hat they need a good network and it being replaced by fiber in 5 years doesn't mean that aging copper should not be refitted. A lot of people also don't reaize that once verizon is done their initial fiber rollout their copper network will seem faster because the CO's will have the added capacity to handle a set number of optical customers vs copper. It all evens out in the end. Just be thankful you are one of the people who didnt have to wait for optical to get high speed service!


StreetSpirit
This spot reserved for Xenu.
Premium
join:2002-08-13
Roslyn, NY
kudos:3
Reviews:
·Optimum Online
·Optimum Voice

How does that help existing customers _now_ where FIOS is not going to be available for years and they're being knocked down in speed.

I fully understand the technical reasons, however, the customer service reps refuse to even escalate or perform an MLT. You're at 17,000 and thats the end of it.

Personally I would feel content knowing the true MLT but they refuse to have one prformed. The database is bible. Right now I feel bait and switched after years of paying bills and so will every customer this happens to.

Bring on FIOS and I'll be happy to once again be a paying bills. Until then, I'd rather go with a mom and pop locally and pay a few dollars more. At least then maybe I'll get email from out of the continental united states again.

I'm sorry if I stepped on any toes in the thread ; I was very happy with my 1.5/384 (and previously 1.5/128) VZ ADSL line; place yourself in my shoes. You'd be pissed too.

Thank goodness for alternatives. Thanks for reading.

David


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