Broadband Tech > Security > Security > Problem after MS update KB891711

reply to fraxinus01

Re: Problem after MS update KB891711

reply to captnhook
Hello Forum, New here so please be patient with newbie mistakes that I'm sure to make. But I just wanted to add some observations on the KB891711 patch. Being the resident geek for several of my computer beginner friends, I always keep the patches, AV, spyware, and the host of other things that need tending under close scrutiny for them. In one day I have had three machines all running W98 SE install the kb891711 patch. Two of the three machines were brought to the house (been down with the head cold from Hades) and would not exhibit the BSOD until connecting through a dial-up (NetZero). Everything else would run fine including broadband internet connections. Only during the dial-up connection would they immediately BSOD. Uninstalled and re-installed NetZero with no change in condition. Disabled the KB891711 on both and the machines would dial-up just fine. Removed NetZero and installed the Road Runner dial-up program on one machine. Allowed KB891711 to run again and dialed up RR. No problems. Removed RR and re-installed NetZero with patch still engaged. Again we had BSOD immediately on connection. Theory; NetZero employs what appears to be a Browser Helper Object for their toolbars. BHO Demon does not report it as a helper but it appears to have all the characteristics of one. Could this KB891711 have conflicts with various BHO's and could this be the source of the conflicts for not just NetZero but other machines that uses the various (good or bad) BHO's. Any thought or additional observations would be appreciated because I do not want to leave a security patch disabled on rookie owned machines because usually once a hole is announced someone is there to fill it with a nasty. Thanks for your time and sorry for the diatribe. Hose

reply to captnhook
I installed both updates on my Windows 98se computer and had no problems. It didn't require a reboot, but I restarted it anyway. I haven't installed on XP yet.

Sincerely, Libra

reply to captnhook
Dear captnhook,

I remove the KB891711 just by doing a restore of the "system checkpoint": "update windows v 4". This restore point is automatically taken before the install of KB891711.

The only ad-killing software I am using is POW.EXE and not proxomitron. As already stated: I noticed the problem only when I try to connect to the Internet using ADSL enternet 300 software. I suppose that people suffering from the "blue screen" at StartUp, are doing some kind of direct connection to the internet at StartUp. In the knowledge base from MS I see also that this KB891711 is updated recently: »www.microsoft.com/technet/securi···002.mspx .

I have also a second machine running WinXP SP2, but this OS does not requires this correction.

I have win98se and Kaspersky antivirus.
After installing KB891711 I had a BSOD screen at startup with an error 06.
I uninstalled it, now the system boots correctly.

I'm waiting for the "patch of the patch"

reply to captnhook
I installed the two latest security patches per MS update onto my husbands PC yesterday, and about an hour later, he was closing Excel prog, and system froze. he cont/alt/deleted out, and then pc refused to completely boot, freezing just before completion.
After I had fiddled around a fair bit trying to boot up in safe mode, I had decided something had seriously corrupted when he had tried to close Excel. I did a reinstall of windows 98SE but on booting, again, a freeze up before completion. Getting back into safe mode, I ran MSconfig to disable start up progs, with the intention of re-enabling one at a time, and came across KB891711. Decided to do a search on Google as I didn't recognise it (well...I don't take a note of the security patches I install for him) and came across this thread!
As a result I disabled aformentioned KB891711 in start up, and problem was immediately resolved. Have now uninstalled it via add/remove progs but thought I would post to thank everyone else for reporting their difficulties, and thereby solving my problem, as I was getting very close to a format C!!
As my husband seems to think I am a techie I am relieved I can continue to pull the wool over his eyes!
For the record, he has installed Nod32 antivirus, Zone Alarm, Ad-AwareSE, and a cordless intellimouse.
And I decided this was a pretty good forum to subscribe to

reply to captnhook
I'm on Win98SE and i removed KB891711 from my system today (via Add/Remove Programs applet) after getting many BSODs - since i installed it - at random but always attempting to open Internet Explorer !

Fatal Exception Error 06 at 0000 : 00001FF6.

Windows Update does NOT offer anymore to d/l this "Critical Update" NOW, so it's really not "necessary"...;)

btw NO Proxomitron here.

reply to Gianni45
I'm running Win ME here at work and Win Update still offers to download it here. I killed my 98SE on KB 891711 last night so I'm not biting on it today...

reply to captnhook
My Win Me crashes when I try to launch Firefox. Plus the update appears in my running processes window?

reply to captnhook
Yup, same here. I didnt even know my computer installed it. I thought it was a virus when I saw it running in the background! It made my computer crash sooo many times. I was soo mad. I finally deleted it. Shoot I dont think u need it, Ive been fine without it!

reply to captnhook
Well.....after so many times reformatting and reinstalling 98se..........urrgh, I am going to wait and see if these problems are fixed. I just got my computer "bug free" and want to keep it that way..........What a pain in the a$$

reply to Gianni45
I have Windows 98 and Internet Explorer 6.0.
I keep getting the error reading (A fatal exception 0D has occurred at 0000:0000FA0E). If I log on the my internet server, Bluelight, and try to log onto Explorer, I get the reading.
However, if I open Internet Explorer before logging on to Bluelight, I can change then open up the previously opened IE window and log on into the internet. But once in, If I try to open up another IE window, I get the error reading. It also occurs when I'm on line and try to open another window.
Can someone help?

FOUND SOLUTION TO MY PROBLEM *******IMPORTANT************

In retrospect, the above problem started after I had downloaded some critical updates from Microsoft---------Today, I read an article on cnet where someone called MS tech support and he says they said: "Got with a tech support guy fairly quickly and he explained that the KB891711 patch was not required for WIN98, even though the Windows Update service called it a critical update" .
So, I uninstalled the update, rebooted, and my problem disappeared.
Microsoft should be putting out a message to everyone about this glitch.

see-----»www.microsoft.com/technet/Securi···002.mspx

Thanks and I hope this helps someone else.

reply to captnhook
Hmmm....I've been following this thread since its inception last week. Given the probs some of you folks have had with 98 and Me, I'm gonna hold off on installing this update on my 98se box. Thanks for the info!
--
See ya across the Rainbow Bridge, my good and faithful friend!

reply to captnhook
I'm one of those with WinME who orignally updated and had no problems. However, I've noticed my previously rock solid system has developed some strange quirks since the update with errors i wasn't getting before. Nothing major, just annoying so I'm going to uninstall KB891711.
--
God put me on this Earth to accomplish a certain number of things. Right now, I am so far behind I will never die.

reply to NanDog

said by NanDog:

Hmmm....I've been following this thread since its inception last week. Given the probs some of you folks have had with 98 and Me, I'm gonna hold off on installing this update on my 98se box. Thanks for the info!

reply to captnhook
Add me to those who have had a problem with this update on a 98SE machine. Lock ups on opening IE so I had to uncheck the box in start-up using safe mode. Have not uninstalled this problem child yet hoping that MS will offer a fix at some time in the near future but if it becomes more problematic will try to get rid of it with add/remove programs in safe mode also. Anyone have any problems after removing this "fix"?

Hi Dr.Demento - I posted this on another forum last week:

"I am running Windows ME. Since I downloaded the hotfix, IE had been crashing as well as Netscape and Firefox. I removed KB891711.exe using the Add/Remove program utility in Control Panel. Immediately, my system crashed completely. Error message on start-up indicated that C:\Windows\System\VM32.VXD file was missing or corrupted. I could not reboot, even into safemode. I was forced to delete Windows and re-install it.

When I updated Windows, I downloaded everything EXCEPT that Hotfix."

I have sent e-mails to Microsoft but, of course, have gotten no response. I can't believe that they're still offering KB891711 as an update. I am coming to the conclusion that they're trying to force us to upgrade our operating systems by destroying them. I am running only on 64MB of ram: an upgrade at this point is not practical. However, my next computer may be a MAC.

For this particular troublesome patch, you also must manually remove the executable KB891711.EXE. THis is unusual, but is necessary here.

»forum.aumha.org/viewtopic.php?t=12319

reply to captnhook
Thanks for the feedback-now how does one remove the KB891711 executable manually after removing the patch via add/remove programs?