dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
40704
share rss forum feed

Gianni45

join:2004-08-22
reply to captnhook

Re: Problem after MS update KB891711

i just asked Mr.Jim Eshelman himself the same question...;)


sbkansas
Actual Example
Premium,MVM
join:2001-05-10
Hays, KS

You will find the file here: C:\WINDOWS\SYSTEM\KB891711, right click , delete (window 98se)


Gianni45

join:2004-08-22

1 edit

hmmm, not sure if this will suffice...check all this stuff too:

»aumha.net/viewtopic.php?t=12215
and
»www.computing.net/windows95/wwwb···531.html
and
»www.annoyances.org/exec/forum/wi···10643641

problems, problems, problems...



Hartmeister

@ash.wi.ch
reply to captnhook

Re: Problem after MS update KB891711- Solved!

I have ContentProtect (a family internet filtering program) installed on my computer on my computer so it may be with any program which installs which does some filtering. Maybe KB891711 conflicts with these programs or does not get past the filtering program gets into some sort of loop problem. I too have unchecked the program. However, I was getting prepared to do my annual/semiannual format the computer and start from scratch routine. Until I saw this thread I thought it was an acceleration of my problems. I guess I could get by without doing this for a while, but it gives me a good excuse to start from scratch.



David Hart

@ash.wi.ch
reply to Gianni45

Re: Problem after MS update KB891711

Do you have Zone Alarm?


noel_pr1

join:2005-03-14
Los Angeles, CA
reply to captnhook

A few weeks ago I did install the KB891711 updates on my WinME system and on my next-door neighbor's old Intel P1 (75mhz) machine with Win98fe and did not have any 'blue screen' crashes. And I DONT have Zone Alarm nor any 3rd party proxy software such as proxomitron installed. My guess is that the KB891711 updates for W98 & WME conflict with certain firewall & proxy software.

if you guys are using such software then you should remove the KB891711 patches off your machines.

yeah Microsoft has their work cut out for them to redo the KB891711 Win98/ME security updates so that the problems they have caused earlier would be fixed.

sbkansas, you can not delete the 'C:\WINDOWS\SYSTEM\KB891711' folder unless you close the KB891711.exe file first. Press the Ctrl+Alt+Del keys to bring up the task manager and click on the KB891711.exe file to close it; better yet get a tool called Coolkill (search for this at Google) and use it to close the KB891711.exe file.


Mowergun

join:2004-02-15
Charleston, IL
Reviews:
·Consolidated Com..
reply to captnhook

Hmmm, this is odd. I had no problems whatsoever after installing KB891711. KB891711 appears in add/remove and the associated executable was added to my start up group in msconfig and appeared as a running task when I hit ctrl/alt/del. I am running Win98SE.

The odd thing is that today the executable in my start up group disappeared and it no longer appears as a running task. KB891711 still appears in add/remove. The only thing that I did recently was to go to »downloadfinder.intel.com/scripts···ctID=816 and downloaded and installed the latest Chipset Software Installation Utility. I don't see why this would have any connection to the disappearance of the KB891711 executable from msconfig.

It's a mystery, fortunately I still am having no problems whatsoever.



G35

@comcast.net
reply to captnhook

Does it make a difference uninstalling this patch compared to just preventing it from start up if you have it installed?



HA Nut
Premium
join:2004-05-13
USA

said by G35:

Does it make a difference uninstalling this patch compared to just preventing it from start up if you have it installed?
It didn't for me. I ran for a week or so with it turned off via msconfig. I turned it back on and then uninstalled it (via Safe Mode) a couple of days ago and all is still well...


coolza

@167.1.x.x

1 recommendation

reply to JoefromMass

Hi guys, this is in reply to all people who have had problems with the kb891711 update.
I am a tech support at microsoft, and i deal with this atleast twice a day.
The problem with kb891711 is this it allows remote code execution ,which conflicts with the ndis.vxd system driver.
This causes the system to either crash at boot or when going online.
My recommendation to all you guys is to take the item out of msconfig-->startup but don't uninstall it from the add/remove.
The reason is if u uninstall it,it will try to load again during the next update.
Don't worry a patch for this is underway and would soon be available.



SirSteve
Premium
join:2003-11-28
Woodbury, CT

said by coolza:

Hi guys, this is in reply to all people who have had problems with the kb891711 update.
I am a tech support at microsoft, and i deal with this atleast twice a day.
The problem with kb891711 is this it allows remote code execution ,which conflicts with the ndis.vxd system driver.
This causes the system to either crash at boot or when going online.
My recommendation to all you guys is to take the item out of msconfig-->startup but don't uninstall it from the add/remove.
The reason is if u uninstall it,it will try to load again during the next update.
Don't worry a patch for this is underway and would soon be available.
Thanks for the info. I'm one of those lucky ones who hasn't had any problems with it (WinMe) so I *guess* I don't have to remove it from startup.

hahb

join:2005-03-19
Poughkeepsie, NY

1 recommendation

reply to coolza

This may be a stupid question, but why doesn't Microsoft simply remove this critical update as an option for Windows 98/ME users until it's been fixed? I can guess that there are a lot of people, not reading these forums, who, after downloading it, are screaming in agony when their systems crash.

said by coolza:

The reason is if u uninstall it,it will try to load again during the next update.
Don't worry a patch for this is underway and would soon be available.

JackCam614
Premium
join:2000-08-24
New Hyde Park, NY

2 edits
reply to dp

said by dp:

said by NanDog:

Hmmm....I've been following this thread since its inception last week. Given the probs some of you folks have had with 98 and Me, I'm gonna hold off on installing this update on my 98se box. Thanks for the info!
Same here, I haven't installed 891711 yet and now will be holding off on it for sure.
Ditto and Ditto.;)

Yet another reason I am soooooo appreciative of this forum and all of its helpful members. I've made a habit of always reviewing the Security Forum before DL'ing any critical updates. 98SE on this box, XP Pro SP2 on others, N/A.

Have to agree with above poster, hahb, why the H--L is Windows Updates still offering this 'Critical Update' knowing that it is causing such serious problems?

...
Jack


TONIO1960

@w82-126.abo.wanadoo.
reply to captnhook

I had exactly the same experience. Systematic crashes when opening IE or in some cases even using the file browser.
I first believed something was wrong with IE and reinstalled it as well as Mozilla, but both were crashing.
Now I am starting to crash as soon as windows starts.
If I needed any confirmation that microsoft sucks, this is it.
They should stick to "if it's not broken, don't fix it".
Since you seem to have gotten out of it, there should still be hope for me. (I am writing this from my second computer, hoping to get the first one back up)



NanDog
The Pup Was Female, I'M Not
Premium
join:2003-12-28
reply to coolza

said by coolza:

Hi guys, this is in reply to all people who have had problems with the kb891711 update.
I am a tech support at microsoft, and i deal with this atleast twice a day.
The problem with kb891711 is this it allows remote code execution ,which conflicts with the ndis.vxd system driver.
This causes the system to either crash at boot or when going online.
My recommendation to all you guys is to take the item out of msconfig-->startup but don't uninstall it from the add/remove.
The reason is if u uninstall it,it will try to load again during the next update.
Don't worry a patch for this is underway and would soon be available.
It'd sure be nice if corporate would acknowledge the problem rather than simply an anonymous MS employee!!!
--
See ya across the Rainbow Bridge, my good and faithful friend!

remoteleg

join:2005-03-28
Richmond, BC
reply to captnhook

I'm running Windows 98 SE and have installed the Kb891711 update.

Internet Explorer *always* dies with a BSOD and several games abort (no BSOD) if I run Kazaa Lite. This happens even if I shut down Kazaa Lite before running the other programs.

If I do not run Kazaa Lite, everything is fine.
If I reboot after running Kazaa Lite, everything is fine.



JimCMarch

@dsl.snfc21.pacbell.n
reply to TONIO1960

I, too, accepted the KB891711 automatic update. I, too, had problems (blue screen when I started IE). And now, after trying to reboot many times, I am unable to boot my computer AT ALL! I don't even get to start in safe mode! I don't know what to do. I have switched to my Linux machine (maybe it's time to cut the cord with Microsoft)...


Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
reply to coolza

said by coolza:

My recommendation to all you guys is to take the item out of msconfig-->startup but don't uninstall it from the add/remove.
The reason is if u uninstall it,it will try to load again during the next update.
Don't worry a patch for this is underway and would soon be available.
Eh? W98SE does not have AUTO UPDATING. What are you talking about? Just uninstall it, if you have it, and don't visit WU until there is a fix. If you do go to WU after uninstalling or if you haven't yet installed it (like me) just ignore it. If you want to install something else at WU, then just remove this patch from the list. That is very easy to do. There is no reason to not uninstall it if it is giving you problems.

I have NO intention of installing it. And I'm calling Microsoft tomorrow to find out when a patch for the patch is expected. Why isn't this being discussed in the official MS update thread? That is where it should be. W98 and ME users deserve better than an anon post from someone who can't spell purporting to be MS employee. Why hasn't MS issued an announcement about this? If MS is going to support an OS then it needs to do so properly.
--
The first and foremost function of our jurors is to protect private citizens from a tyrannical and intrusive government...Jurors are the last line of defense for liberty. Thomas Jefferson 1789

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5

1 recommendation

reply to captnhook

EVERYONE IN THE USA WITH A PROBLEM WITH KB891711 NEEDS TO CALL:
1-866-PCSafety (1-866-727-2338).

The team working on a fix has made this request.

I got this information from the WU NG. Here's the full post:

Friday, March 25, 2005 7:25 AM

I've received a request from the team that's working on the
KB891711 issue. They would like everyone in the USA who has had problems
with KB891711 to call 1-866-PCSafety (1-866-727-2338). If you can help
them with some info, they say they're close to reproducing the
problem--first step toward solving it. I have asked for, though not yet
received, assurances that callers will be taken more seriously than has
been reported thus far.

(According to at least a couple of people, when they called PSS they
were told that KB891711 wasn't a critical problem on Win98 and to just
uninstall it. KB891711 deals with a very *serious* vulnerability,
affecting pretty much all Windows systems, and anyone who can't get
patched decently should don at *least* a dozen condoms before journeying
out onto the internet.)

--
Gary S. Terhune
MS MVP Shell/User
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
--
The first and foremost function of our jurors is to protect private citizens from a tyrannical and intrusive government...Jurors are the last line of defense for liberty. Thomas Jefferson 1789


SUMware
Premium
join:2002-05-21
kudos:2

1 recommendation

I called about 30 minutes ago. Spoke with 2 different people (in India?) who very politely took my information & confirmed that MS acknowledges the problem and is working on a fix.

I was instructed not to re-install KB891711, and told that a fixed patch would be issued under a different number (release date unknown).



captnhook

join:2001-02-20
NY

1 edit

1 recommendation

reply to captnhook

Microsoft never did get back to me regarding my inquiry concerning this problem but I took Mele20's suggestion and contacted Microsoft via the 1-866-PCSafety (1-866-727-2338) number.
I talked to a tech here in the states who looked up my original case # and took some additional info I had regarding KB891711's conflicting with web filters run through proxies.
I was told that the patch seems to have no problem with XP but has some issues with ME and 98 and to leave it uninstalled if it causes problems.
At least he confirmed that MS acknowledges there is a problem and is trying to work on a fix.



DrDemento

@brick101.nj.comcast.

1 recommendation

reply to captnhook

Just off the phone with a very understanding and informative technician at the phone number suggested for microsoft. He advised me to remove the patch and then remove the registry key via regedit. He advised me that a new patch is being worked on but there have been a myriad of complaints from 98SE and ME people and it has now been policy to remove the patch and the registry entry. After removal he waited for me to reboot and make sure that things functioned OK. They did not as my desktop icons would not work.(Double clicking them acted as if I had right clicked them) Rebooted again and all was then working fine. I have had multiple experiences with microsoft support in the past that were not as smooth or as pleasant as this episode. He advised me not to download this patch again even though it is still offered at WU and to wait for a new patch that will be released with a different KB number.


Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
reply to captnhook

This sounds encouraging. Callers are not being flipped off as some were earlier and MS must have been successful in reproducing the problem if they are now saying a patch will be issued under a different KB number at some time in the future.

I was going to call, but I have not installed it so I can't give Microsoft any possibly useful information to help them.I do think anyone who has installed it and had a problem should call as you just might have some information that could help them (even if you don't think you do).

I guess we just wait now for the revised patch.
--
The first and foremost function of our jurors is to protect private citizens from a tyrannical and intrusive government...Jurors are the last line of defense for liberty. Thomas Jefferson 1789



NanDog
The Pup Was Female, I'M Not
Premium
join:2003-12-28

1 recommendation

said by Mele20:

I guess we just wait now for the revised patch.
Yup, that'd be me!

Thanks for all the investigative work you guys! It's appreciated. Now we just have to wait and see what M$ does with this!
--
See ya across the Rainbow Bridge, my good and faithful friend!


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·Time Warner Cable

said by NanDog:

said by Mele20:

I guess we just wait now for the revised patch.
Yup, that'd be me!

Thanks for all the investigative work you guys! It's appreciated. Now we just have to wait and see what M$ does with this!
Agreed. I wonder if MS will be releasing it on the second Tuesday on April. Hmm!
--
Ant @ The Ant Farm: »antfarm.ma.cx ... Please do not IM/e-mail me for technical support. Use the forum (I check almost daily)! Disclaimer: The views expressed in this posting are mine, and do not necessarily reflect the views of my employer.


dp
Premium,MVM
join:2000-12-08
Greensburg, PA
kudos:7
reply to captnhook

Initially these problems where reported after updating KB888113 and KB891711 on Win9x/ME systems. Is it safe to say that only KB891711 was the problem and KB888113 did not cause any issues. I looked at a WinME machine yesterday and both these updates are available through WU but I didn't update KB888113 yet because I don't know if it also was part of the problem. From reading this and other threads, it seems like KB888113 is safe to update and to hold off on KB891711 until a new one is issued. Does this sound right?
--
Write your questions down on the back of a $20 dollar bill and send them to me



DrDemento

@brick101.nj.comcast.
reply to captnhook

From my discussion with Microsoft yesterday that is exactly the case. All reported problems that the tech I had spoke with dealt with the update KB891711 with the other one seemingly trouble free. It is still a bit early to tell but after removal my boot up problems seem to be over. Interestingly after removal the folder it placed in Windows/system is still there but now empty and the WU site is offering the update to me again which of course I will pass on. Still wondering if I should just delete that folder or leave it alone.



davef250

@plsntv01.nj.comcast.
reply to captnhook

This program is a virus. It crashed my system big time. I wiped it out and things went back to normal.,
Nothing but more trash



DonoftheDead
Premium
join:2004-07-12
USofA
reply to captnhook

Thanks for the heads up folks! I thought I solved the problem by removing some buggy sw. But still buggy. Then I saw this and solved the problem. Hard to keep boxen working right when you're sandbagged by the stuff that's supposed to protect you. Oh well, nothing new about that.:p:)



DrDemento

@brick101.nj.comcast.
reply to captnhook

Just a follow up on my previous posting. Have had zero boot up problems since uninstalling this patch. Today I received a phone call from Microsoft in follow up of my call to their PCSAFETY line. They wanted to know if the problem was rectified and how satisfied I was with the phone support for this problem dealing with patch KB891711. Microsoft calling me? A sure sign of the apocalypse no doubt.