how-to block ads
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| Ding Ding! Hey, give Ad-Aware a chance, and come on, if you are so scared, simply don't use it, and use Microsoft's new AntiSpyware (acquired from GIANT), which actually monitors your computer in real time to keep WhenU (or any horrid malware)from ever even being installed in the first place. And if your really paranoid, SpywareBlaster 3.2 from JavaCool Software places small killbits on your computer to keep over 3,400 pieces of bad software/cookies from ever launching their installers! So, just lighten up on Lavasoft, and if your not a fan of Microsoft, then use SpySweeper by Webroot.
*Note: I am currently using/have used these products extensively and I will vouche that they are truly, products better than you. (J/K!)* | |
| My experience with Webroot. Still no response to the following.
----- Original Message -----
From: Byron Wine
To: webroot_cs@yahoo.com
Sent: Tuesday, December 28, 2004 3:16 PM
Subject: unhappy customer
Dear Phil (ext. 116),
My confidence in your company and products has been reduced. This is why: Approximately three weeks ago it was necessary to reinstall my operating system, Win2000, and other software. All upgrades to Win2000 were downloaded. I then, with Spy Sweeper Version 3.5, swept the computer for spyware, none was found. I thought this was unusual because previously every time the operating system was reinstalled Alexa Toolbar was located with Spy Sweeper. Then, with an older version of your Spyaudit program, swept the computer again and Alexa Toolbar was found. Your staff was contacted and a trouble ticket was generated (For references see 693-532833). By e-mail and telephone conversations your staff informed me the older Spyaudit program was giving a false positive and assured me that Alexa Toolbar was not on my computer. I then removed Spy Sweeper version 3.5 and installed version 2.6. Version 2.6 found several traces of Alexa Toolbar. Then, using the Microsoft "search for files and folders" program looked for the traces of Alexa Toolbar identified by version 2.6, the traces were found.. Again your staff was contacted and it was suggested that I download the latest version of Spy Sweeper and also a new Spyaudit program. I did, and either program found no spyware. Again version 2.6 was installed and found Alexa Toolbar. To make a very long story short, yesterday I had three conversations with your staff concerning Alexa Toolbar. Two of the conversations assured me that if the latest Spy Sweeper version 3.5 and the latest Spyaudit program did not find Alexa Toolbar, that program was not on my computer. The third conversation informed me your company had decided that Alexa Toolbar was not spyware and was no longer identified by Spy Sweeper or the Spyaudit program..
It is not reasonable for a customer to purchase an anti-spyware program that finds, and later ignores, a known web site tracker. I want to have an anti-spyware program that can be trusted, I now wonder what other known spyware your programs ignore. I want to know why your staff wasted your company time, and mine, trying to convince me that the Alexa Toolbar was not on my computer when it was.
Byron Wine | | |
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| Alexa Toolbar Ah, yes, that pesky toolbar (piece of ... turd). Put it to you this way, the Alexa toolbar is on every WinXP computer in the world, and any computer that has Internet Explorer 6+. This is because, for some reason, Alexa is actually bundled with Internet Explorer. Not many people seem to know this, and I'd be writing a letter to Microsoft if you were truly that concerned about it. And I'm sorry you've had a bad experience with Webroot, I was just recommending it becuase it was still better (easier UI, faster scans, ect.) than Ad-Aware, and ironically, that does relate to what this forum topic was about  ! Anyway, sorry for the bad experience, I have run into no such trouble, but then again, I haven't contacted their customer support either, and usually that's where most companies fall short (cough MS).
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