Can't get Pro package? Attainable Rate: 3.57m/784! in AT&T Midwest http://www.dslreports.com/forum/r12894698 en Wed, 02 Dec 2009 12:06:21 EDT Wed, 02 Dec 2009 12:06:21 EDT Re: Can't get Pro package? Attainable Rate: 3.57m/784! http://www.dslreports.com/forum/remark,12894765 RadioDoc : If you call in they go by what the computer says based on estimated effective loop length. You could be able to transmit light down that pair but it doesn't make any difference...the computer won't let them place the order.

What you need to do is post in SBC Direct here at this site. They *can* push an order through based on your line specs. Please be sure to read and follow the directions, especially the one about not bumping your thread or pestering the techs. They are overworked and sometimes it takes a day or three to get to you.

Just as a point of reference, the stats that your modem gives you are nice to watch, but they are not the controlling factor. What the DSLAM or RT port sees is what counts.

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»/forum/sbcdirect]]> http://www.dslreports.com/forum/remark,12894765 Sat, 12 Mar 2005 13:45:13 EDT Can't get Pro package? Attainable Rate: 3.57m/784! http://www.dslreports.com/forum/remark,12894698 justbits : Hi,

Every time I call to see if my SBC Yahoo DSL line can be upgraded from Express to Pro, I'm told that my DSL line cannot support the Pro package.

Well, I've got two DSL modems. My original SBC Yahoo Efficient Speedstream 5360 (060-5360-123) and an Efficient Speedstream 5660 (060-5660-014).
I recently bought the Speedstream 5660 because I was curious as to whether my DSL line was capable of the higher speed. The 5660 modem has reported these approximate values (with very small deviation), consistently for the last two months:

DSL Channel Info         ATU-R            ATU-C         
Current TX Rate (bps)    384000           1536000 
Previous TX Rate (bps)   384000           1536000 
 
DSL Physical Layer Info  ATU-R            ATU-C
Current Attainable Rate  783673           3572093 
Current SNR Margin       16.5             16.0 
Current Attenuation      53.0             31.0
Current Output Power     2.0              16.5 


To me, the values reported indicate that my line is capable of 3.5Mbps/768kbps. Why do I keep being told that I cannot upgrade?

A friend of mine borrowed my 5660, because he also has been told he cannot upgrade. He's got these statistics:


DSL Channel Info         ATU-R            ATU-C         
Current TX Rate (bps)    384000           1536000 
Previous TX Rate (bps)   384000           1536000 
 
DSL Physical Layer Info  ATU-R            ATU-C
Current Attainable Rate  673684           3339130 
Current SNR Margin       15.0             16.0 
Current Attenuation      47.0             29.0
Current Output Power     4.0              17.5 


Any ideas why he's not allowed to upgrade to Pro either?
We're both in Chicago proper, between 11-13K ft from our CO's.

Thanks,
--justbits
]]> http://www.dslreports.com/forum/remark,12894698 Sat, 12 Mar 2005 13:37:50 EDT