Anyone who has had that happen to them no doubt deserves the favor. I have no doubt the customer was screaming rabidly into the phone about his voicemail problem, threatening to "have the tech's job" if it wasn't fixed in 0.000004 seconds.
yea, but that doesnt give the csr, a representative of the company, to fix him like this (if it is in fact true). i'm sure if he talks to the right person, they can find out who did what, all of this stuff is tracked -- babbling | mvm