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Dave Krueger
join:2004-05-07
Huntsville, AL

Dave Krueger

Member

Can you even imagine knology doing this?

My Comcast internet went down yesterday about 6PM. What a surprise when I called them and an actual real person answered the call on the first ring and told me there was an outage and they were working on it. The call lasted less than 30 seconds.

Why is that worth reporting in the knology forum? Well, in all the time I had knology, never once did a warm body answer the phone and never once did knology acknowledge an area-wide outage. They always make it seem like you're the only one with a problem. In other words, after stringing you through their convoluted menu system, and then puting you on hold for a while, all you could expect from knology was BS.

Believe me, I have no great affection for comcast, but it's a lot easier to accept an outage when you're not being jerked around.

Dave Krueger
--------------------------
Huntsville, AL
»www.kruegerphoto.com
dave@kruegerphoto.com