Ouch.
I'll actually take this chance to say that I've been relatively pleased with my service recently. I have a lot of complaints on this forum from before, but I haven't had to call support at all recently.
I'm still running on the 960/960k mvl (at about 600/700 avg speeds), which blows. But from all I've heard, they have no ADSL support at my CO currently. I just sent them out another email to find out if that's been upgraded, and haven't heard back, but hopefully will soon.
As far as speeds, they've been pretty good -- my ping times to most of the gaming servers I play on have been very stable at around 50ms or so, and my download speeds have been pretty consistant -- I haven't noticed any outages at all.
It's been a nice change not having to actually consciously watch my internet connection.
Although, having just sent out this email, we'll see how smoothly THIS little request goes. hehe.