| Modem upgrade with Snappydsl I have had DSL service 3M/384K with Snappydsl for one year now, I recently changed my modem, I used to have an Alcatel SpeedtouchHome, I changed it with a Westell mod. A90 and since then I am not really happy with the service any more!
Aside from the continuous outages, 3-4 times a week half an hour a day, the speed of my dsl is now ridiculous, I am paying for an SOHO Max speed getting only the standard speed, I do not know what happened but during the upgrading Snappy tech support call bellsouth to verify my phone line...in 20 minutes I went from 320k downloading speed to 165k at the end of the upgrade!!!!
I was not really very happy and I asked the technician an explanation, he said that they had to come and verify physically the line and that I might have incurred in $100 charge if something was wrong in the internal wiring in my office!!!
What I am still very disappointed with is the lack of explanation why during the upgrade the speed was very good and at the end ....no way.
Conclusions: I am not an expert and there is something I still do not get...so very soon I am going to switch the service to Bellsouth, that I found out I can get for even cheaper than Snappy! |
| Hi Giulian,
The speed drop that you are describing along with the 'multiple outages' sound very much like interference on the line. The source of this could be either 'inside/ your home wiring' or the 'outside/ telephone wires'.
It is very easy to determine as to what is the source of this 'interference. This could be accomplished without ANY COST, with some cooperation between yourself and any one of the Support Techs. We would need you to be able to connect your DSL modem to the NID (grey box, on the outside of your house where the phone lines come into) while disconnecting your house wiring, this will allow us to get a 'dsl foot print' reading of the strength of the signal coming into your home.
If for any reason, you are unable to do this, then the other solution would be to take us up on a 'conditional service call'. We get one of our techs out there, if they find the problem on the 'outside' then you would not have to pay anything.
BTW changing providers will not resolve the problem. Since it is on the physical line, it would need troubleshooting, regardless of who the dsl provider is.
Another question. Did this happen only when you changed your DSL Modem ? Where did you get the Westell Modem from ?
Do you have another modem that you could try with ? Some of the Westel's need a firmware upgrade to work well.
Faisal |
