 sweintzPremium
join:2002-03-01
Chester, CT | reply to rizwan602
Re: What a non issue. said by rizwan602:You have overlooked the possibility that: 1) spam was sent from a computer in the network Of COURSE the spam was sent from a computer on the network (I assume you mean other than the ISP's mail servers) This is where MOST spam comes from - hijacked machines, throw away accounts, etc. running their own smtp services.
Oftentimes spews will list address blocks that do not send spam at all, but are hosting http servers that are advertised in spam. ISP's need to be more diligent about that as well - and need to make certain that they state in their TOS that any site advertised in UCE will be taken down.
2) we have either shut it down or contacted the computer owner to stop this activity
It needs to stop immediately. within 24hrs at the most is fair I think. Contact the customer immediately upon first report of spam. If they cannot be reached and/or cannot resolve the problem within 24hrs, shut off their account. Period. Put that policy in your TOS in writing.
3) spews has noticed what happened AND should work with us to minimize the impact of it w/o listing us.
In what way do they need to work with you beyond what they already do? Netblocks don't get spews level1 listing very easily - the problem has to be ongoing with a demonstrated history of not fixing the problem.
In good faith we work hard to remove offending systems from our networks. But 'blanket listing' the entire network along with other customers on the network is LAZY and IRRESPONSIBLE ACTIVITY!
Letting the problem for on long enough that spews gives you a level 1 listing is pretty much proof that any claims that you "work hard to remove offending systems" is BS.
Seriously. How long does it take to cancel an account? 30 seconds or so.
The problem is most ISP's are more concerned with keeping paying customers than they are about keeping their network clean. Rather than "terminate on site", they terminate the account as a last resort. IMO this is just WRONG.
The blanket listings (on the rare occasions that SPEWS does that) cause the necessary collateral damage needed to get the ISPS to wake up and take the problem seriously. It changes the economics so that they now have to worry about losing ticked off users (who's outgoing mail is being blocked) and makes it so that it is better business to shoot spammers on site (to avoid such listings)
ISPS of course want to have their cake and eat it to, so they wine about this.
You are assuming that we only respond to SPEWS activity. Why would you assume that given the above example?
Next time... consider what is being said.
This is a thread about spews. spews is what was being discussed. Seems like a fair assumption. |
