 sweintzPremium
join:2002-03-01
Chester, CT | reply to rizwan602
Re: What a non issue. said by rizwan602:Your theory is wrong. This happened to us recently with spamhaus who labelled the entire subnet as a spammer where only 1 ip address was at fault which was removed. It took over 3 weeks to get delisted and we lost several customers. How long did it take from the first spam report before you kicked the user off? If more than 24hrs, you are not doing your job.
Were there other factors? were you hosting websites that were advertised in spam? ISPS need to watch for and be aware of that as well.
Do you check new account contact info against ROKSO listings? (you should!) Were they a ROKSO listed spammer? if so, you should not have ever given them an account in the first place. Spamhaus usually only lists an entire block if you are hosting a known ROKSO listed spammer. Inexcusable if you were.
Do you check news.admin.net-abuse.email regularly to see if any of your IP addresses are mentioned? Do you register the email address of your abuse desk with abuse.net? Do you have people dedicated to reading, evaluating and responding to spam complaints? |
