 vpokoPremium
join:2003-07-03
Boston, MA | No support? I disagree with no support. Certainly if they don't provide email, newsgroups, etc they aren't going to support those features, but they need to make sure users can at least use the services they sell. Basic support would be more like it. |
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| Like the man said if you need it you ain't the target audience.
Try AOL I hear the have tech support for everything including the kitchen sink |
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| reply to vpoko
that sounds resonable to me, i mean getting hung up on because you reloaded your pc and forgot the SMTP server come on! |
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 DragasoniWe're All Mad HerePremium
join:2001-12-14
Palm Bay, FL
 ·Earthlink Cable ..
| reply to vpoko
Who needs support? Just set up a current network status page that is maintained. I don't need all their fluff, I don't use all their fluff, why should I pay for it when I all I use it the connection itself?
I think this is a great idea, but I doubt it will fly in this country.
-Dragasoni-
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»www.dragasoni.com |
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 QumahlinNever Enough TimePremium,MVM
join:2001-10-05
united state | reply to vpoko
said by vpoko:I disagree with no support. Certainly if they don't provide email, newsgroups, etc they aren't going to support those features, but they need to make sure users can at least use the services they sell. Basic support would be more like it. Wait...do ISP's around now offer support? heh
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Forum Posts:6500 |
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 Doctor OldsI Need A Remedy For What's Ailing Me.Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18
2 edits | reply to vpoko
said by vpoko:I disagree with no support. It ain't for you then.  No harm/no foul. They want a different customer.
I however would love it.
I've only called my ISP's support for one issue and it was DSL sync (or lack there of) issue alone. I know how to setup DUN, setup a Router, read their single page with settings and I do like their plan. I wish I could get it without having to move to Hawaii. It works for me, but I've been around since a BBS was the closest thing to the old Net before the commercial Net came about. Still have a old 1200 and 2400 Modem. 
»www.flex.com/adsl/index2.html
quote:
And don't give me that "oh... this ISP ain't gonna last very long, they don't know what they are doing..." line. We've been an ISP since July 1994 and we're still here, kicking your ISP butt. Flex is Hawaii's very first ISP (go ask around, ask LavaNet even.) We simply blow our competition away.
AND
quote:
Remember, No Tech Support!
FlexNet doesn't do Tech Support. You must know how to install a network
card in your computer and configure your Ethernet Network settings.
When you signup for ADSL from us, we will give you a Network Setup sheet that includes usable IP range, Default Gateway, Netmask and DNS servers.
This is the only information that we will provide you --absolutely nothing else!
Regards,
Doctor Olds
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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vpokoPremium
join:2003-07-03
Boston, MA | said by Doctor Olds:said by vpoko:I disagree with no support. It ain't for you then. No harm/no foul. They want a different customer. I however would love it. I think you misunderstand. There needs to be tech support because sometimes the problem is on the ISP's end. If I'm not able to establish sync I need to talk to someone. If I wasn't able to configure MY end of the connection I wouldn't be the customer they're looking for, but they need someone accessible to their customers in case there is a bona fide issue that needs resolution. |
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Doctor OldsI Need A Remedy For What's Ailing Me.Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18 | I think I understood you just fine.
»www.flex.com/adsl/trouble.html
quote:
3. Make sure your ADSL Modem has THREE GREEN lites ON.
If you do not have all the appropriate LED all lit up correctly with the proper colors, then you need to work with Verizon on this. The ADSL help number is 1-888-977-0770. Since Verizon is now shipping out ADSL installation kits directly to the customer, you are responsible to install the splitters yourself. If you can not do it, Verizon can send over a tech to do it at $80.
DO NOT CALL FLEXNET IF YOU DO NOT HAVE THREE GREEN LITES ON YOUR ADSL MODEM!
This indicates a Verizon problem and FLEXNET can do nothing about it. So don't bother FlexNet unless you have THREE GREEN LITES and your ADSL is not working.
If you do not understand this, re-read this paragraph ten more times.
Regards,
Doctor Olds
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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| While I don't need support to help me do things on my end, suppose the Internet connection starts doing something it isn't supposed to, like dropping packets, having high latency, etc. Or suppose their DNS servers (if they have them) go down. I want to be able to call in and tell them and have them look into it and fix it. Or suppose someone starts a DoS attack against their network. Again, if I discover it, I need them to take countermeasures.
As for the no sync problem discussion, ever try to talk to a telco when you're getting DSL from another ISP over their lines? Often times, they'll tell you to call your ISP and have them call the telco. Basically, if you aren't their direct customer, they often don't want to talk to you. |
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 imrfPremium
join:2002-06-06
Utica, MI | reply to Doctor Olds
I find the paragraph in between those two to be funny. Why did they put in a paragraph like that in there? |
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 rec9140Provoice just DO it
join:2003-07-29
Mulberry, FL | reply to cwilliams193
said by cwilliams193:
that sounds resonable to me, i mean getting hung up on because you reloaded your pc and forgot the SMTP server come on!
There is NO SMTP server for them to provide so if you forgot what it is then you forgot who provides, and in this case its not the company providing your connection.
You need to contact or look up at your - * hosting * - companies site for that info. The - * connection * - company in this scenario is NOT providing that. Just a way for the bits to get from you to the rest of the internet.
And this is the correct response. "Not our problem. click." |
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| reply to cwilliams193
Pen and paper. Write down the information. You DO know what a pen is, right? |
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1 edit | reply to Unregistered user
Come on People..... They obviously have support for all the misc. stuff some of you keep mentioning. They arent going to support your email, newsgroups, or whatever else you want. They are simply going to give you a line and support it IF it is something on their end.
Just as the quote above states, if you dont have 3 green lights it is the telco's problem and they can't help you. If you do have 3 green lights and are having problems with the lines then call as it is probably something on their end and they will support that. Just don't call because you cant get one of you applications to work because that isnt their issue. |
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vpokoPremium
join:2003-07-03
Boston, MA | reply to Doctor Olds
Re: No support? This would work if Verizon would speak with you, but they'll likely tell you to contact your ISP, who will in turn need to contact Verizon. Any company needs to make sure their service works as advertised, and needs a mechanism to repair problems that are THEIR FAULT. No questions, ifs, or buts about it. |
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Doctor OldsI Need A Remedy For What's Ailing Me.Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18
2 edits | said by vpoko:This would work if Verizon would speak with you, Obviously it does work that way in Hawaii. The question is, why is the mainland different?
Regards,
Doctor Olds
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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| reply to Dragasoni
said by Dragasoni:Who needs support? Just set up a current network status page that is maintained. And what do you do when your Internet Connection (the only thing you're paying the hypothetical "bare bones ISP" for) isn't working?
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-Jason Levine
http://www.jasons-toolbox.com/
http://www.PCQandA.com/
http://www.urateit.com/ |
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| reply to Dragasoni
said by Dragasoni:I think this is a great idea, but I doubt it will fly in this country. So what country would it fly in?
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home |
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Doctor OldsI Need A Remedy For What's Ailing Me.Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18 | reply to Jason Levine
said by Jason Levine:said by Dragasoni:Who needs support? Just set up a current network status page that is maintained. And what do you do when your Internet Connection (the only thing you're paying the hypothetical "bare bones ISP" for) isn't working? That's why you get free dial up with the DSL package. 
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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 insomniacOh YeahPremium
join:2002-09-22
Naperville, IL
·Comcast
 ·AT&T Midwest
| reply to Doctor Olds
said by Doctor Olds:It works for me, but I've been around since a BBS was the closest thing to the old Net before the commercial Net came about. Still have a old 1200 and 2400 Modem. In some way, I kind of miss the days when you actually had to know something about computers in order to use them...
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If everything seems to be going well, you've obviously overlooked something. |
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 sweintzPremium
join:2002-03-01
Chester, CT | reply to cwilliams193
said by cwilliams193:
that sounds resonable to me, i mean getting hung up on because you reloaded your pc and forgot the SMTP server come on!
Um, the point is, if they don't offer email (ie: they are just bare bones) then there IS no smtp server provided by them. |
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