[SunRocket] Question about SR voicemail? in VOIP Tech Chat http://www.dslreports.com/forum/r13430265 en Wed, 09 Dec 2009 10:06:08 EDT Wed, 09 Dec 2009 10:06:08 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13449381 cbrain :
said by hdp203 See Profile:

...My sig# is not active yet so I can't test it.
Did you port your# to SR or both of your numbers are SR#s?
I am just wondering if this has any thing to do with my main# ported from VZ.
Major breakthrough. I finally insisted SunRocket delete my primary number and use my signature or any new number. It took them a little over an hour to get it done. Everything now seems to be working! This is after 3 weeks of inconsistencies and total failure.

Both my numbers are SR. When I first attempted to set up voicemail my main number failed but sig number worked. It took 4 calls to SR before their tech was able to set it up. I noticed SR reviews are either great or awful. I've noticed some software bugs. I think if a number is not set up right SR doesn't know how to fix things.]]> http://www.dslreports.com/forum/remark,13449381 Thu, 19 May 2005 20:50:18 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13448793 hdp203 :
said by cbrain See Profile:

I discovered my signature line both forwards and goes to voicemail whether gizmo is on or off. My main line mostly works when gizmo is on, busy when gizmo is off. All settings the same on each line and I have tried about every option. My sig line seems to use my chosen ring count where the main line has a mind of its own, but uses about triple the ring count.
My sig# is not active yet so I can't test it.
Did you port your# to SR or both of your numbers are SR#s?
I am just wondering if this has any thing to do with my main# ported from VZ.
hdp.]]> http://www.dslreports.com/forum/remark,13448793 Thu, 19 May 2005 19:31:12 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13448106 cbrain :
said by hdp203 See Profile:

... After talking to someone (propably at a higher level) she said that for some people it works for some it doesn't. ...
Now that sure is an answer!

I discovered my signature line both forwards and goes to voicemail whether gizmo is on or off. My main line mostly works when gizmo is on, busy when gizmo is off. All settings the same on each line and I have tried about every option. My sig line seems to use my chosen ring count where the main line has a mind of its own, but uses about triple the ring count.]]> http://www.dslreports.com/forum/remark,13448106 Thu, 19 May 2005 17:57:03 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13447456 lstevens : call, and insist that they open a trouble ticket for the problem... if they refuse, insist on speaking to supervisor.. let us know...]]> http://www.dslreports.com/forum/remark,13447456 Thu, 19 May 2005 16:41:07 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13446959 hdp203 :
said by lstevens See Profile:

wrong, first line support is just uninformed.. mine works fine...
I just called SR and ask her to verify that because I told her that some people in this forum get it to work.
After talking to someone (propably at a higher level) she said that for some people it works for some it doesn't.
How do I pass first line support and get to someone who know?

hdp.]]> http://www.dslreports.com/forum/remark,13446959 Thu, 19 May 2005 15:42:55 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13446075 lstevens : no prob, I do it all the time! :-)]]> http://www.dslreports.com/forum/remark,13446075 Thu, 19 May 2005 13:41:44 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13446038 ropeguru : oops.. My bad... Guess I need to put this thing in thread mode... :D
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FWD#: 223611]]> http://www.dslreports.com/forum/remark,13446038 Thu, 19 May 2005 13:36:42 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13445993 lstevens : ropeguro, my "wrong" was not directed to you, but to the previous post that said it was a feature...I agree w/you! :-)
(note the time, my post/ur post within 1 sec.)]]> http://www.dslreports.com/forum/remark,13445993 Thu, 19 May 2005 13:29:11 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13445969 ropeguru :
said by lstevens See Profile:

wrong, first line support is just uninformed.. mine works fine...
So you just proved what I wrote..

It is obviously a problem and they refuse to fix it... Might just be for this one person, but the point still stands..
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FWD#: 223611]]> http://www.dslreports.com/forum/remark,13445969 Thu, 19 May 2005 13:25:11 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13445935 lstevens : wrong, first line support is just uninformed.. mine works fine...]]> http://www.dslreports.com/forum/remark,13445935 Thu, 19 May 2005 13:20:18 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13445927 ropeguru : That is bull... It is an issue that there is obviously a problem and they are either too lazy to fix it or just don't give a crap..

My guess is that it is both..
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FWD#: 223611]]> http://www.dslreports.com/forum/remark,13445927 Thu, 19 May 2005 13:19:14 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13445886 hdp203 : just talked to a SR tech support, and she said that's a SR feature (what a crappy feature!). If your connection/gizmo goes down, callers will get busy signals, and nothing they can do about it.

hdp.]]> http://www.dslreports.com/forum/remark,13445886 Thu, 19 May 2005 13:14:40 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13444379 hdp203 :
said by lstevens See Profile:

ok, here's a potential solution: (worked for me :-))

1. With the Gizmo unplugged, make some calls; if they show as "missed calls" on the Sunrocket Website, then goto step 2. Otherwise, call Sunrocket tech support and open a ticket.

2. Delete all voicemail boxes, and recreate them. This solved the problem for me. Now, calls to an unplugged Gizmo go to Voivemail :-).
It didn't work for me. Still have the same problem after delete/recreate mail boxes. I have to call SR today.
hdp.]]> http://www.dslreports.com/forum/remark,13444379 Thu, 19 May 2005 09:40:07 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13441045 cbrain : SunRocket decided not to delete and rebuild my account. I discovered this when I called back this evening to check the status. My problem with this process is no one communicates with me. I've had the gizmo 3 weeks and see no positive direction toward resolving my issues. A quick scan of the SR reviews show all positive or negative experience with virtually no mixed. Has anyone with a bad start been able to get SunRocket working well?]]> http://www.dslreports.com/forum/remark,13441045 Wed, 18 May 2005 20:41:27 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13437488 lstevens : if the fix works, it is permanent.....]]> http://www.dslreports.com/forum/remark,13437488 Wed, 18 May 2005 13:21:19 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13437474 cbrain : I agree. That is why I asked them to try the account rebuild before an exchange. Also because I have the time to play today. I have had a series of problems and inconsistencies since I first set up gizmo 3 weeks ago. I think most are portal problems but the voice quality was bad my first 10 days.]]> http://www.dslreports.com/forum/remark,13437474 Wed, 18 May 2005 13:18:46 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13437435 lstevens : probably not (changing the Gizmo), I think deleting the account and recreating should work...]]> http://www.dslreports.com/forum/remark,13437435 Wed, 18 May 2005 13:14:14 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13437400 voiplover : I don't see how changing the gizmo would fix the problem of calls not being forwarded when the gizmo is off line???
Maybe I'm missing something???]]> http://www.dslreports.com/forum/remark,13437400 Wed, 18 May 2005 13:08:58 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13437324 cbrain : Thanks for the advice. I've set up and deleted the SR voicemail many times. I ask SR support to completely delete my account and re establish everything. They agreed and even offered to send a new gizmo. I asked for them to try the rebuild today with the same gizmo. I'll let you know.]]> http://www.dslreports.com/forum/remark,13437324 Wed, 18 May 2005 12:57:21 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13437234 hdp203 :
said by lstevens See Profile:

2. Delete all voicemail boxes, and recreate them. This solved the problem for me. Now, calls to an unplugged Gizmo go to Voivemail :-).
Is this a permanent fix or just a temporary fix until the next connect then disconnect the gizmo?
hdp.]]> http://www.dslreports.com/forum/remark,13437234 Wed, 18 May 2005 12:44:24 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13437202 voiplover :
said by lstevens See Profile:

ok, here's a potential solution: (worked for me :-))

1. With the Gizmo unplugged, make some calls; if they show as "missed calls" on the Sunrocket Website, then goto step 2. Otherwise, call Sunrocket tech support and open a ticket.

2. Delete all voicemail boxes, and recreate them. This solved the problem for me. Now, calls to an unplugged Gizmo go to Voivemail :-).
That makes sense. I have never done the original activation of voice mail from the phone, and my # forwards correctly and VM answers. This is a big issue for SR to take care of. I'm glad that we never did the original voice mail set up. :uhh:]]> http://www.dslreports.com/forum/remark,13437202 Wed, 18 May 2005 12:41:48 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13437141 lstevens : ok, here's a potential solution: (worked for me :-))

1. With the Gizmo unplugged, make some calls; if they show as "missed calls" on the Sunrocket Website, then goto step 2. Otherwise, call Sunrocket tech support and open a ticket.

2. Delete all voicemail boxes, and recreate them. This solved the problem for me. Now, calls to an unplugged Gizmo go to Voivemail :-).]]> http://www.dslreports.com/forum/remark,13437141 Wed, 18 May 2005 12:31:29 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13436908 cbrain : I just made several incoming calls to my SunRocket number and all rang and went to voicemail. I unplugged the gizmo and now incoming calls got a fast busy. I plugged in the gizmo and now calls to SR go dead from the outside line, nothing on the gizmo phone until about 3 minutes later when it rings and displays the incoming CID but nothing when I answer. Rebooting the gizmo hasn't yet helped.]]> http://www.dslreports.com/forum/remark,13436908 Wed, 18 May 2005 12:01:20 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13436832 hdp203 : It must be a bug. I mean, how hard is it redirect a call to voicemail if the gizmo is not registered with the server or the gizmo not responding.]]> http://www.dslreports.com/forum/remark,13436832 Wed, 18 May 2005 11:51:06 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13436196 lstevens : Same here....is this a feature or a bug???]]> http://www.dslreports.com/forum/remark,13436196 Wed, 18 May 2005 10:21:33 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13435941 hdp203 : I tested again. Still same result (busy signal) after unplugged the Gizmo and wait for 30 minutes.]]> http://www.dslreports.com/forum/remark,13435941 Wed, 18 May 2005 09:39:54 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13433454 jeffnyc : anyone know how to get message envelope info during a msg if shut off by default?]]> http://www.dslreports.com/forum/remark,13433454 Tue, 17 May 2005 22:36:53 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13432866 hdp203 : I disconnected my gizmo, and tested right after (30sec I guess). Let me test it again this time I will wait for a few minutes.
And yes, if I don't pickup the phone after 5 rings the call will go to voice mail.
hdp.]]> http://www.dslreports.com/forum/remark,13432866 Tue, 17 May 2005 21:28:16 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13432581 voiplover : Strange. Very Strange. With the gizmo disconnected it forwards to the forward # if I have it programmed to. Otherwise it goes to Voice Mail.
How long did you have the gizmo disconnected for? It may take a couple of minutes for their server to realize that you are off line. I do not know.
With the gizmo on line; Does your Voice Mail pick up if you don't answer your Sunrocket line? ]]> http://www.dslreports.com/forum/remark,13432581 Tue, 17 May 2005 20:57:21 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13432094 hdp203 : But that would make too much sense for SR tech. So they decided NOT to implement it.
Just tested with my SR line. Disconnected power to the gizmo. Tried to call my SR# from cell/land line. I got the busy signal after ~20seconds silence. Hooked the power back, everything back to normal.
I don't know what the heck are they smoking at SR. Everyone knows that voip is not as reliable as POTS, I thought this feature is a must have in case your power or your internet connection goes down.
Has anyone else tested their SR line?

hdp. ]]> http://www.dslreports.com/forum/remark,13432094 Tue, 17 May 2005 19:52:06 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13430748 spm9999 : Normally if you power down the gizmo or loose connection a caller will get voice mail. Probably 95% of the time from my experience..
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»www.menofart.com]]> http://www.dslreports.com/forum/remark,13430748 Tue, 17 May 2005 17:13:27 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13430590 voiplover : Give it a try, you may like it. :p

I was just referring to disconnecting the gizmo so that callers would go directly to voice mail instead of bothering you. Ok. Bad humor.]]> http://www.dslreports.com/forum/remark,13430590 Tue, 17 May 2005 16:53:34 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13430416 hdp203 : I am a SR customer for a month now. So far I have nothing but good comments about their service. I just came across this info today and want to verify in this forum.
Is your gizmo unplugged?

hdp.]]> http://www.dslreports.com/forum/remark,13430416 Tue, 17 May 2005 16:36:04 EDT Re: [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13430342 voiplover : The gizmo on my account hasn't worked since the end of March, but call forwarding and voice mail still functions. I know that it is the same way with Packet8 and I imagine most other quality providers.
Give it a try, you may like it. :p]]> http://www.dslreports.com/forum/remark,13430342 Tue, 17 May 2005 16:26:54 EDT [SunRocket] Question about SR voicemail? http://www.dslreports.com/forum/remark,13430265 hdp203 : I read in Fatwallet forum that if we unplug the Gizmo or if our internet is down, people who call our SR numbers WILL get silence (or fast busy signal/number not in service msg), they WILL NOT get voicemail. Is that right? If this is true, it really is a show stopper for me.
Can SR customers in this forum please confirm this? I will try it tonight when I get home.

hdp.]]> http://www.dslreports.com/forum/remark,13430265 Tue, 17 May 2005 16:18:51 EDT