SunRocket fax discovery in VOIP Tech Chat http://www.dslreports.com/forum/r13453238 en Fri, 04 Dec 2009 19:24:30 EDT Fri, 04 Dec 2009 19:24:30 EDT Re: [Other] Sunrocket Echo http://www.dslreports.com/forum/remark,13594851 cbrain :
said by sligg2 See Profile:

How do you connect the fax to the gizmo?

I'm able to send a fax but I can't receive.

I'm using a spitter at port 1 of the gizmo and both the fax and phone connect to the splitter. Fax does not work using any other connection.
I connect the gizmo to my household wiring which supplies 14 jacks. Several of the jacks have multiples. I never tried receiving a fax on this line. For incoming, I started using a fax server over 10 years ago and gave that up when I discovered these services, over 5 years ago. Never a busy, forward by email, print additional copies and access from anywhere.

Take a look at:
»www.callwave.com/
»www.k7.net/
»www.efax.com/]]> http://www.dslreports.com/forum/remark,13594851 Mon, 06 Jun 2005 21:30:36 EDT Re: [Other] Sunrocket Echo http://www.dslreports.com/forum/remark,13594441 sligg2 : How do you connect the fax to the gizmo?

I'm able to send a fax but I can't receive.

I'm using a spitter at port 1 of the gizmo and both the fax and phone connect to the splitter. Fax does not work using any other connection.]]> http://www.dslreports.com/forum/remark,13594441 Mon, 06 Jun 2005 20:43:58 EDT Re: SunRocket fax discovery http://www.dslreports.com/forum/remark,13526671 jeffnyc : So I got them to upgrade my firmware. I called tech support and just got lucky with a cool person. I was straightforward and said I wanted to upgrade for fax reasons. He said it doesn't guarantee support for fax. I told him I've read alot of forum posts that claimed success with sending with 4.54 so he said ok. About an hour later a support person called, asked if i could be w/o phone for 30 minutes, and told me to power cycle gizmo. I just tried faxing to a stanaphone number and it worked on 1st try.]]> http://www.dslreports.com/forum/remark,13526671 Sun, 29 May 2005 16:45:58 EDT Re: SunRocket fax discovery http://www.dslreports.com/forum/remark,13474395 cbrain : My TiVos can now connect over SunRocket at the default setting since the firmware upgrade.]]> http://www.dslreports.com/forum/remark,13474395 Mon, 23 May 2005 12:28:04 EDT Re: SunRocket fax discovery http://www.dslreports.com/forum/remark,13466750 cbrain :
said by jeffnyc See Profile:

... Are you saying that you faxed from your Sunrocket primary line to your signature line which was forwarded to the machine you wanted to receive? If so, isn't the fax originating on the viop connection so wouldnt the problems be the same?
Yes. I can't explain why it works but it seem to work for many. Try it. If it makes a difference for you, perhaps you can figure why.

said by jeffnyc See Profile:

...
Also, how do you convince them to upgrade firmware?
My firmware upgrade was done without my request or prior notice. I'm in my 4th week and my service had been unusable until late last week and it was obvious from my logs. SunRocket may have decided to try the upgrade to solve my issues.]]> http://www.dslreports.com/forum/remark,13466750 Sun, 22 May 2005 10:10:15 EDT Re: SunRocket fax discovery http://www.dslreports.com/forum/remark,13466033 TekWiz : I'm not sure it's totally a firmware issue because I was able to fax perfectly from the beginning, about 3 months ago, with fw v4.45. It may have something to do with the quality of the broadband connection and/or the quality of the connection at the called fax location.

I've noticed a tendency with SR that the called party has an echo of itself. Only happens with some numbers, sometimes. So imagine if the fax machine you are calling is hearing an echo of itself!

In fact I noticed that when I once called a voice prompt system with voice recognition, the system kept being confused by an echo of itself. I almost never hear echoes--it's always the other party that does.

I called SR tech and asked about it, they had me do speed tests with visualware and blamed my "Pause Time" and suggested I call my ISP... I don't quite believe that's the explanation though...

Tek.]]> http://www.dslreports.com/forum/remark,13466033 Sun, 22 May 2005 05:05:17 EDT Re: SunRocket fax discovery http://www.dslreports.com/forum/remark,13464216 jeffnyc :
said by cbrain See Profile:

I have been playing with my new SunRocket line and did a few fax tests. I was able to successfully send to most machines from both fax/modem and HP Officejet fax. I failed 100% to my Callwave.com and K7.net fax numbers. I then forwarded my signature number to each, faxed to the sig number and achieved 100% success. I've only tested 3 calls each but it looks promising. I've used Callwave incoming for over 3 years without a single complaint.
Sorry, I'm a little unclear on this. Are you saying that you faxed from your Sunrocket primary line to your signature line which was forwarded to the machine you wanted to receive? If so, isn't the fax originating on the viop connection so wouldnt the problems be the same? Also, how do you convince them to upgrade firmware?]]> http://www.dslreports.com/forum/remark,13464216 Sat, 21 May 2005 21:38:36 EDT Re: SunRocket fax discovery http://www.dslreports.com/forum/remark,13462501 cbrain : I did a few more fax send tests using the SR 4.54 firmware and both numbers now work directly.

I tried fax sending from my Packet8 line to the same numbers and failed directly and through my SR sig line forwarded to each fax number. Though only a single test, the SR forwarding trick only seems to work with SR lines.]]> http://www.dslreports.com/forum/remark,13462501 Sat, 21 May 2005 16:13:13 EDT Re: SunRocket fax discovery http://www.dslreports.com/forum/remark,13461972 lstevens : »How to check firmware version]]> http://www.dslreports.com/forum/remark,13461972 Sat, 21 May 2005 14:38:36 EDT Re: SunRocket fax discovery http://www.dslreports.com/forum/remark,13457272 biz64 : How do you check for firmware version? I use mac osx]]> http://www.dslreports.com/forum/remark,13457272 Fri, 20 May 2005 20:28:05 EDT Re: SunRocket fax discovery http://www.dslreports.com/forum/remark,13457059 itsmee66 : No, I already have 4.54 but still couldn't fax until I tried your technique.]]> http://www.dslreports.com/forum/remark,13457059 Fri, 20 May 2005 19:56:43 EDT Re: SunRocket fax discovery http://www.dslreports.com/forum/remark,13456955 cbrain : SunRocket upgraded my gizmo firmware from 4.50 to 4.54 today. I can now fax directly to the numbers I earlier could only send to by using forwarding. Anyone else?]]> http://www.dslreports.com/forum/remark,13456955 Fri, 20 May 2005 19:42:06 EDT Re: SunRocket fax discovery http://www.dslreports.com/forum/remark,13454683 ericandtammy : I had tried this in the past with no success; however, when I tried it today it worked perfectly. I would rather have it work normally without having to change the forward number, but I'll take it for now.]]> http://www.dslreports.com/forum/remark,13454683 Fri, 20 May 2005 14:42:32 EDT Re: SunRocket fax discovery http://www.dslreports.com/forum/remark,13454562 cbrain :
said by itsmee66 See Profile:

Do you have any idea why this works and direct faxing doesn't?
What made you think of this?:
I don't know why it works. It doesn't take much to move a given line from bad to good or the other way. Why does a DSL filter work for some? It must narrow the range in some way. My P8 line wouldn't fax on Comcast but works about 60% on Verizon FiOS. I noticed faxing seemed to consistently succeed or fail to each machine. I was consistently failing on a number I knew had worked well for years. I needed to change a variable. I only did a few tests. Let’s see how it works for others.]]> http://www.dslreports.com/forum/remark,13454562 Fri, 20 May 2005 14:28:22 EDT Re: SunRocket fax discovery http://www.dslreports.com/forum/remark,13453622 artisticcheese : I think when you use forwarding you don't use your broadband connection at home which is a curlpit for problems with faxing. Probably that's a reason why forwarding is prohibited to internation numbers since they route it differently.]]> http://www.dslreports.com/forum/remark,13453622 Fri, 20 May 2005 12:21:31 EDT Re: SunRocket fax discovery http://www.dslreports.com/forum/remark,13453591 itsmee66 : Wow, that really works. Using your method I faxed something to
a real machine that I couldn't get past "training" with calling them direct.

This should give SR a clue as to how to implement faxing.

Do you have any idea why this works and direct faxing doesn't?
What made you think of this?:]]> http://www.dslreports.com/forum/remark,13453591 Fri, 20 May 2005 12:17:54 EDT SunRocket fax discovery http://www.dslreports.com/forum/remark,13453238 cbrain : I have been playing with my new SunRocket line and did a few fax tests. I was able to successfully send to most machines from both fax/modem and HP Officejet fax. I failed 100% to my Callwave.com and K7.net fax numbers. I then forwarded my signature number to each, faxed to the sig number and achieved 100% success. I've only tested 3 calls each but it looks promising. I've used Callwave incoming for over 3 years without a single complaint.]]> http://www.dslreports.com/forum/remark,13453238 Fri, 20 May 2005 11:25:31 EDT