| From the inside I used to work in the DSL tech department in Northern Va. Coming from someone who has seen how they operate on the inside, GO with another provider! Cais in unison with Covad have screwed their infra-stucture big time. They have done this by over utilizing their pops and mail servers without adding new ones. Their company goal seems to be sell, sell, sell, while spending as little as possible on upkeep and expansion of their network (who knows when they are going to see another dollar). Wonder why you are paying for a 768kbs line and your only seem to be getting the speed of a 56k modem out of it? It's probably cause the have you on a POP that's on the other side of the country. Now why is this? Well lets see, could it be A)that the sales team if feeding the consumer every line of BS they can think of to make their quota. B)that they sold you a speed that you would only see after pigs fly. Or C)that the pop in your area is full and was full way before you dreamed of having DSL. If you said all of the above, I think you have got a pretty good idea about what's going on. Now they do have some great techs in the DSL Department. But how can you operate when the upper management will not help resolve problems in anyway.
So what have we learned? We have learned that it is NOT the DSL Techs fault that CAIS won't release your line, that you are having huge latency issue's or that you can't figure why your DSL won't work in the middle of a black-out. When you have to deal with a bunch of frighten middle-age males that have no idea how to run an ISP correctly. You will begin to understand the long road of frustration that Cais DSL tech have to deal with on a daily basis. So next time you do get thru the hour and a half hold time be friendly. They will probably go out of their way to see your problem is resolved.
BTW guys, when your stock drops from $55 dollars a share to 11 cents in the span of 6 months. You doing something wrong! It's not just the economy's fault. |
