How to solve high ping problem to tm.net.my? in Southeast Asian Broadband http://www.dslreports.com/forum/r13623540 en Wed, 20 Aug 2008 23:05:04 EDT Wed, 20 Aug 2008 23:05:04 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13754269 archonixm : Yup, now its ok, the ping is better then last time, getting as low as 16ms Hehe.]]> http://www.dslreports.com/forum/remark,13754269 Mon, 27 Jun 2005 01:57:21 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13723343 XEQtor : Just inferring. His DSLAM may have a slow uplink and on 25th, they're gonna 'upgrade' this to STM (1? 16? dunno) connection as everyone connected to that DSLAM is complaining of slow thruput. Only for his area I guess.

XEQ.]]> http://www.dslreports.com/forum/remark,13723343 Wed, 22 Jun 2005 20:59:42 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13717375 iZuDeeN : I do not follow this thread from the start.... so I have a question here..

what will happen on the 25th? I assume in June?]]> http://www.dslreports.com/forum/remark,13717375 Wed, 22 Jun 2005 05:00:12 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13693766 archonixm : Kinda OK, better then me. But not the best, usually ppl get around 20-30, and some even as low as 10.]]> http://www.dslreports.com/forum/remark,13693766 Sun, 19 Jun 2005 08:50:28 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13691926 seboknassa : This is my ping from SWK and i wonder is it okay??

C:\Documents and Settings\user>ping 219.93.218.177

Pinging 219.93.218.177 with 32 bytes of data:

Reply from 219.93.218.177: bytes=32 time=42ms TTL=126
Reply from 219.93.218.177: bytes=32 time=44ms TTL=126
Reply from 219.93.218.177: bytes=32 time=41ms TTL=126
Reply from 219.93.218.177: bytes=32 time=41ms TTL=126

Ping statistics for 219.93.218.177:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 44ms, Average = 42ms

C:\Documents and Settings\user>ping www.tm.net.my

Pinging www.tm.net.my [202.71.97.48] with 32 bytes of data:

Reply from 202.71.97.48: bytes=32 time=40ms TTL=118
Reply from 202.71.97.48: bytes=32 time=40ms TTL=118
Reply from 202.71.97.48: bytes=32 time=41ms TTL=118
Reply from 202.71.97.48: bytes=32 time=41ms TTL=118

Ping statistics for 202.71.97.48:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 41ms, Average = 40ms]]> http://www.dslreports.com/forum/remark,13691926 Sat, 18 Jun 2005 22:45:14 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13689984 archonixm : Well, he said to me The plan to change my port is not needed anymore because all the DSLAM including mine that I am connected onto is going to be upgraded to STM on 25th.

Well I'm kinda half agree and half disagree. Coz I want to be on 218.111 with the new DSLAM but the ping is not as low as what I'm hoping to(under 30ms). It gave me 70ms..Im afaid Im gonna stuck at 70ms forever, and more to it my aztech 600e cannot sync with the new DSLAM, keep on blinking.
Hope this 25th they gonna upgrade or I have to force the technician to changed my port hahaha. Have to live with 70ms, better then 200ms.

And again ping is proof of response speed, not downlaoding speed which is y TMnet Speedometer is created.

Even in America, customer for DSL Verizon under 11k feet can apply for FAST setting not Interleaved as we are currenly on
so they can have a lower ping, Why do they gave customer this choice? Coz they know the importancy of ping. Not like TMNet , they only know about bandwith..If its only about bandwith, Jaring BB, Even 2-Way Sattelite also can give Bandwith, but not response time. Coz aDSL is among the lowest and available in Malaysia.]]> http://www.dslreports.com/forum/remark,13689984 Sat, 18 Jun 2005 17:59:41 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13682899 XEQtor : Congrats!

This is what I'd like to hear. This is proof that they do come over to help you. Solving yr problem is another thing. Good start.

Me speculating that yr DSLAM (old & new) may be connected to a slower uplink (never knew this) and they're upgrading this "on the 25th". You shd have asked them when they told you "he doesnt have to do no more". Wonder why you just took this lying down?

If they dont accept PING as speed test (which is correct, and I wonder why you guys keep on throwing out ping output as proof of speed), let them do their speedometer tests fr their TMNet servers. When they get poor results, ask them how come? Just ask. When we start asking questions, they tend to buck up...

FYI, "user being blamed" for not taking the extra mile to get them to try to solve yr problem, and for allowing their skyving staffs to get away. No point ranting in this forum when only they (monopolistic or otherwise) can solve your problem. We can only offer 'lubricants' here on how you can get them to solve your issues.

Good luck, and let's hope for good news after the 25th.
XEQ.]]> http://www.dslreports.com/forum/remark,13682899 Fri, 17 Jun 2005 16:44:13 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13679629 archonixm : Now he said doesnt need to do nemore.

Coz upgrading to STM whatever la, i also dunno STM 1 or 16.

LoL. Mebbe my dslam will be better after that.

But upgraded will be done on 25. More waiting for me.]]> http://www.dslreports.com/forum/remark,13679629 Fri, 17 Jun 2005 09:00:31 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13678959 archonixm : Today I called the technician and the techies came to my house. I've complained bout the ping and he test it out thoroughly. He asked me to called TMNet support and chatting with the support staff takes me 30 minutes lol. Keep refering to supervisor. And guess what, at last the staff ask me to ignore the ping LOL. What a joke!!!!!!!! They only entertain slow download, intermittent or blinking problem.

And the technician guy is kind enough to test change my port to a newer DSLAM. And I get 70ms to tm.net.my. So the old DSLAM is the problem. I even get 218.111 IP on tat port. The tech guy ask me to do a report to TMnet Support Staff so he can get an order number then only he can change my port permanently. During my time reporting , that support staff ask me to do the usual thing..flush dns,restart, 3 times speedometer test. To my suprise Im getting 76,84,94 kb/s. LOL. No wonder my BT is downloading like snail these days.

But of course ping does not equal bandwith, Im getting slow connection only these recent days, but ping is from 8 months ago. Dang..]]> http://www.dslreports.com/forum/remark,13678959 Fri, 17 Jun 2005 03:55:02 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13677177 p4r4g0n : I find calling works better than e-mail for troubleshooting :)]]> http://www.dslreports.com/forum/remark,13677177 Thu, 16 Jun 2005 22:26:40 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13674331 archonixm : I reply the email above again with this :

Saya telah mencuba menggunakan internet di sebuah cyber cafe di Teluk Intan dan tidak mendapat masalah yang sedang saya hadapi ini. Di sini ingin saya tekankan bahawa masalah saya adalah berkaitan sambungan didalam Malaysia, bukan luar negara, jadi saya tidak faham mengapa sambungan antarabangsa yang ralat boleh membawa kesan kepada sambungan dalaman. Saya menghadapi masalah sambungan di dalam negara bukan di luar negara. Saya telah melampirkan keputusan ping ke tm.net.my yang mana tm.net.my adalah TMnet sendiri di dalam Malaysia, bukan di luar negara. Di harap pihak Tuan dapat menyelesaikan masalah saya dengan secepat mungkin.

And they replied with:

Subject Acknowledgement

Dear Valued Customer,

We have received your e-mail and will revert to you the soonest.

Regards,
Customer Care Support
TM Net Sdn. Bhd.

Hotline 1300-88-9515
Website www.tm.net.my

I Dunno what they means by acknoledgement.]]> http://www.dslreports.com/forum/remark,13674331 Thu, 16 Jun 2005 16:52:38 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13674301 archonixm : Now customer pulak kena blame?

Here is my recent complain via email

As stated in the email, I already said Ping to tm.net.my(local site). But he reply tellling me problem at international site. Really drive me crazy.

Pelanggan yang dihormati XXxxx Xxxxxx,

Terima kasih kerana menghantar e-mel kepada pihak kami. Kami memohon maaf diatas kelewatan membalas e-mail ini.

Merujuk kepada masalah sambungan internet yang perlahan, harap maklum bahawa perkhidmatan Internet TM Net sedang menghadapi masalah yang disebabkan oleh kerosakan yang berlaku terhadap sambungan antarabangsa ke Singapura, Hong Kong, China, Korea, Jepun, Thailand dan Amerika Syarikat. Semua pengguna Internet di seluruh Malaysia menghadapi masalah yang sama yang berpunca daripada kerosakan tersebut.

Penyedia antarabangsa masih lagi melakukan kerja-kerja pembaikpulihan secara berperingkat dan kami akan membuat pengumuman sebaik sahaja perkhidmatan kami pulih seperti sediakala. Sila rujuk pengumuman terkini melalui laman web kami, »www.tm.net.my/html/news.cfm? type=News. Walaubagaimanapun, kami tidak dapat memberitahu pengguna tempoh masa yang sebenar bagi masalah ini akan pulih sepenuhnya.

Pihak TM Net Sdn Bhd memohon maaf di atas segala kesulitan yang berlaku, tetapi dalam masa yang sama kami memberi jaminan kepada semua pengguna bahawa kami sedang menjalankan kerja-kerja pembaikpulihan yang sepatutnya untuk mengatasi masalah ini dengan kadar segera.

Kami mencadangkan agar anda menghubungi bahagian bil di talian 1-300-88-9515 dan tekan pilihan 2 untuk mendapatkan bantuan selanjutnya mengenai pelarasaan bil anda.

Kami berharap penjelasan tersebut dapat membantu encik.

Sekiranya terdapat sebarang pertanyaan, sila hubungi kami di talian 1-300-88-9515 atau e-mel streamyx@tm.net.my.

Terima kasih.

Sekian,
Anitha Devi Patmanathan
Customer Care Support, CRM
TM Net Sdn. Bhd.
Website: »isp.tm.net.my

(ICOMS#135192-47628 ONYX#3438712)

-----Original Message-----
From: xxxxxx@streamyx.com
Sent: Friday, June 03, 2005 4:06 PM
To: streamyx@tm.net.my
Subject: Ping tinggi

***********************
This e-mail was scanned by TM Net E-Mail Virus Shield.
***********************

Saya disini ingin memaklumkan pihak tuan bahawa connection di tempat saya (xxxxxxxx,Perak)no talian
05-xxxxxxx akaun ID xxxxxx mempunyai ping yang sangat tinggi walaupun talian sedang tidak digunakan untuk download/upload.
Ia memberi masalah kepada saya untuk bermain online games kerana ping adalah tinggi. Saya merasakan ia adalah berpunca daripada DSLAM di Teluk Intan sendiri kerana apabila saya "ping tm.net.my" dan "ping 219.93.218.177" ia memberi masalah response yang sangat tinggi. Disini saya lampirkan ping result saya dlm bentuk teks dan juga screenshot.

Sepatutnya saya hanya mendapat result sebanyak 20-30ms sahaja tetapi disini ia menunjukkan 170-200ms. Masalah ini bermula sejak bulan november tahun lepas. Bayangkanlah saya telah menghadapi masalah ini selama 8 bulan. Diharap tuan/puan dapat menyelesaikan masalah ini secepat mungkin ataupun dapat memberi rebat terhadap saya.]]> http://www.dslreports.com/forum/remark,13674301 Thu, 16 Jun 2005 16:49:35 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13673438 XEQtor : TM Monopoly, TM no use, they ask me to defrag first. If we continue to accept such ideals then good for you guys. YOU DESERVE whatever ping times you got.

Can we at least try to prod and push them? Yes, they do get away with a lot of things but certain basic stuffs, we shdnt let them get away from.

lxwong See Profile, lu boleh!

They say do defrag. Next time tell them: Dah! What do they tell you next? Virus? Dah check, nada! Any nonsensical stuffs fr them, dah. Let them know I'm doing ping from MS-DOS. I'm not running anything, just ping, and I get so high times. What do they say?

Also, let them know "I've spoken to networking guys and they think your DSLAM is congested. Ya kah?". Can you pls come and check for me? Can I have a report number for this case? I reported this 5 times already but got no report number and must start all over each time. Boring lah. Frust lah.

You may be unlucky to be sharing the same DSLAM with high b/w users (corporate, etc). Too few SOHO users to warrant a separate DSLAM box? I dunno, I'm speculating. But at least, try to get a reasonable answer from TM instead of just branding them and calling them names.

How can "Malaysia Boleh" when Orang Malaysia sendiri tak boleh?

Good luck.
XEQ.]]> http://www.dslreports.com/forum/remark,13673438 Thu, 16 Jun 2005 15:17:35 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13670027 archonixm : Hmm means I cannot get. If this still continue until July, better I terminate my streamyx. Damn TMnut.]]> http://www.dslreports.com/forum/remark,13670027 Thu, 16 Jun 2005 04:13:26 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13669959 kiokyau : I think those cc are using the enterprise Streamyx which has a fixed IP, thats why you are never able to get thos IPs.. :)]]> http://www.dslreports.com/forum/remark,13669959 Thu, 16 Jun 2005 03:39:38 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13669462 archonixm : I've tested out some cc yesterday and find out their IP is 218.111 which I was never to get onto and their ping is low 20ms.

Hmmm looks like their on new DSLAM at my place and each DSLAM have their own connection. I thought it was shared among all the DSLAM, I have somehow let me jump to new DSLAM LoL.]]> http://www.dslreports.com/forum/remark,13669462 Thu, 16 Jun 2005 01:16:48 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13635010 archonixm : That's y i said before its pointless to talk to them. They wont be able to help me, I dont know, Maybe I have to talk to one of their technician or engineer. Anybody got some inside line?]]> http://www.dslreports.com/forum/remark,13635010 Sat, 11 Jun 2005 17:15:00 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13633774 Zola :
said by archonixm See Profile:

Well it says here.........

Tweaking will not fix
Packet loss
Multiplayer games over UDP
Your ping time
Regular PC freezes
Inherited hair loss
Opss.. I was refering to improve your speed through the tweak.

said by archonixm See Profile:

they ask me to do defrag first
I do not see any relationship between high ping and defrag. :uhh:

--
»www.sapiensbryan.com -- Latest IT Breaking News & Information ]]> http://www.dslreports.com/forum/remark,13633774 Sat, 11 Jun 2005 13:48:37 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13632907 archonixm : I've tried report it once before, they said my comp is the coz of the problem, they ask me to do defrag first......I was like ZZZZZZZZZZZzzzzzzz, I guess they know nothing about network!!!]]> http://www.dslreports.com/forum/remark,13632907 Sat, 11 Jun 2005 11:19:29 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13632033 lxwong :
said by Zola See Profile:

I think you better log a report to TM, because pinging local host should not give you such high ping.

Its quite pointless to complain cos they will ask you to check your pc....your phone line.....your modem......your splitter......you guessed it, the problem lies on your end.....TMNet can do no wrong!]]> http://www.dslreports.com/forum/remark,13632033 Sat, 11 Jun 2005 06:47:57 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13626723 archonixm : Well it says here.........

Tweaking will not fix
Packet loss
Multiplayer games over UDP
Your ping time
Regular PC freezes
Inherited hair loss

I cant load the java applet, I'll try later.]]> http://www.dslreports.com/forum/remark,13626723 Fri, 10 Jun 2005 15:19:48 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13625952 Zola : Why not give the »/tweaks test a shot, and see if anything improved after the test.

Try play around with the MTU and RWIN values, see any difference on speed. :)

--
»www.sapiensbryan.com -- Latest IT Breaking News & Information ]]> http://www.dslreports.com/forum/remark,13625952 Fri, 10 Jun 2005 13:34:32 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13625644 archonixm : I never tweaked my connection before. And this is a new install of Win XP, so impossible to have a tweaked connection unless Win XP tweaked it itself.]]> http://www.dslreports.com/forum/remark,13625644 Fri, 10 Jun 2005 12:52:17 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13625090 p4r4g0n : Did you re-tweak the connection after the upgrade? Changes in b/width may require some changes to re-optimise the connection.]]> http://www.dslreports.com/forum/remark,13625090 Fri, 10 Jun 2005 11:25:44 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13625032 archonixm : Last time it was from 12pm to 8pm, then change to 3am to 10am , well I dont know why, just now i got good connection from 7pm to 11pm. Zzzzzzzzzzzzzzz I can't play CS nemore, looks like my money is wasted buying original game but can't play at all. NO CS:Source, BF2, No NO NO for me!!! Damn. I wish they gave me a half rebate for my bills every month coz they oversold their bandwith!!]]> http://www.dslreports.com/forum/remark,13625032 Fri, 10 Jun 2005 11:15:30 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13623948 Alpha_Tay : think the dslam overloaded, as u say only midnight the problem gone coz lesser users that day?
--
......]]> http://www.dslreports.com/forum/remark,13623948 Fri, 10 Jun 2005 08:02:38 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13623911 Zola : I think you better log a report to TM, because pinging local host should not give you such high ping.

Here is my ping from Penang:-
-----------------------------------------------------
C:\>ping tm.net.my

Pinging tm.net.my [202.71.97.48] with 32 bytes of data:

Reply from 202.71.97.48: bytes=32 time=34ms TTL=119
Reply from 202.71.97.48: bytes=32 time=32ms TTL=119
Reply from 202.71.97.48: bytes=32 time=35ms TTL=119
Reply from 202.71.97.48: bytes=32 time=33ms TTL=119

Ping statistics for 202.71.97.48:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 35ms, Average = 33ms
-----------------------------------------------------

If you get high ping to local site, I can't imagine how's your ping to oversea's sites. :uhh:

Try to connect directly from the phone jack on the wall, this is to check whether the cable wiring causing the high ping.

Good luck.

--
»www.sapiensbryan.com -- Latest IT Breaking News & Information ]]> http://www.dslreports.com/forum/remark,13623911 Fri, 10 Jun 2005 07:54:35 EDT Re: How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13623570 lxwong : I am having the same problem and have been suffering in silence. I dont think theres anything anyone can do cos Tmnet is practically a monopoly and as long as the thing works they are not gonna give a damn whether its slower than a 28k modem.
Welcome to the mutimedia supercorridor or Malaysia boleh......... whichever you fancy.......
:(]]> http://www.dslreports.com/forum/remark,13623570 Fri, 10 Jun 2005 05:42:31 EDT How to solve high ping problem to tm.net.my? http://www.dslreports.com/forum/remark,13623540 archonixm : I've been suffering this for almost 8 months since the free upgrade of 384 ot 512 and 512 to 1mb.

My connection has a really high ping problem and probably higher then a 56k users.

See this screenshot and can somebody help me how to solve this?

The ping only will be back to normal when its 3am to 10am in the morning and then back to sky high rise again. ZZZzzzzzz

BTW I'm not downloading anything while pinging the addresses and I'm sync at 1024/384.
]]> http://www.dslreports.com/forum/remark,13623540 Fri, 10 Jun 2005 05:20:20 EDT