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| reply to spatrick
PSN dropped the ball. I felt compelled to post a comment from the ISP side, one who provides DSL.
In my opinion, PSN dropped the ball. You are their client, they have to deal with the telco/dsl providers for you. I admit that it generally sucks to get information about installation and qualification from them (I deal with Pacific Bell daily). This is no suprise. And if you have a customer who may difficult to deal with (not that you are), get past it cuz not everything is peachy in ISP DSL land. As the client, you are entitled to know EXACTLY what is going on with your DSL installation. This is the sole responsibility of the ISP, in my opinion. Sometimes the ISP has to chew some ass to get things done and escalate the install through the proper channels. Believe me, this works well.
As far as them cancelling your account, based on your DSL reports posting...wow...that is just blantantly wrong.
My two cents. | |
Anon | I do wonder what kind of run around the local telcos give the ISP's. Obviously PSn was not high on the list! With pacbell, I had pacbell install the line first, no mention of DSL(2 days!) *then* I called to get DSL put on it. I wound up using Pacbell for my ISP anyways so it didn't matter.
since you are on the 'inside', do you think what I did would help other users who are waiting on the ISPtelco connection? You call the teclo directly, get the line, then call the isp with the line already ready to go. Kind of tricking the local telco...
JON
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| It can be very frustrating to get some cooperation with the local telcos. Don't get me wrong, some do go very smoothly, but the ones that don't usually are botched really bad. For one customer, the 4th re-scheduled installation date was the charm after 3 no-shows. And get this, the latest in my area is that PacBell is out of DSLAM ports in some CO's and won't have additional equipment till at least a month from now (if that).
My general feeling is that the telco company will respond more adequately to requests if dealing directly with the individual. Such as in your case Jon.
Nick | |
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