You forgot one point. They did not tell him of the 5/30/00 install date until the same message in which they told him his service was being cancelled. Personally, I find it questionable that "come to find out" his install date was 5/30/00 - convenient timing to finally get the date just as the decision is made to cancel everything. I would need confirmation from the telco before I would be willing to believe that date.
