It seems fishy to me... they can give 15mbit service to SOME people who croan about going to verizon... an then they have to cheat people who should be getting 5-6mbit to 3.8?? I'd switch to Verizon and tell them to go to hell, get directv or dish network! Screw 'EM! Its your money! And make sure 100 of your closest friends switch also, and 100 of their friends, etc!
the math on that is 38/100=.38....not 3.8, it's worse than you think. the pain here is, people are arguing hype/marketing vs. actual bandwidth per user at any given time. Until DOCSIS 3, Cox cannot handle the promise of the hype, they can barely handle upgrading their DNS without hosing a couple thousand people for 15 mins or more.