Re: Acanac? 4032/800kbps DSL - unlimited download in Canadian Broadband http://www.dslreports.com/forum/r13839671 en Fri, 04 Dec 2009 02:40:35 EDT Fri, 04 Dec 2009 02:40:35 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14893043 thepinkchris : Acanac has been the worst company I've ever had the displeasure of dealing with. I tried to look for a smaller isp after leaving Rogers. Acanac seemed appealing and at first, I had few suspicions. The package arrived, I set it up correctly, then the games began. Customer service, is non-existant, it's like explaining your problem to an automated machine that breaks down the second you finished inputting your querey. No connection, ok, it's supposed to take 5 to 10 days, but you figure they'll at least mention that when you talk to tech support. No answers, no help, nothing but the most basic repetition of the instructions already written down and enclosed with the router package. The days pass on, and there is no change. Further calls to tech support leave me with added frustration, that same song and dance, all official dialogue with absolutely no actual assistance. It gets to day 14!!!! Now it's 5-10 days in ontario or you get your money back according to Acanac. I call tech support and speak to at least the 6th different tech support employee who offers no help, but agrees to write down a letter to the management for me, indicating that I want the full refund for lack of services rendered if the connection isn't established on day 15. Well, the next morning, no change on the status. I call customer service again...and....the number you've dialed has been disconnected. I don't have the internet, so I can't look up any other contact numbers, and the number they gave me to call them is now disconnected. I tried for days in case it was a temporary error, but the phone line remained dead, disconnected or no longer in service. So I've had no way of contacting them, and of course, without providing me with internet service, they bill my credit card for the service they didn't provide!!!!! After a month of hearing nothing, more bullshit with other dsl providers saying that bell won't let them let me have dsl service, I'm back to the monopoly of Rogers, and I feel so violated and dirty, but at least they provide the service they claim. Acanac is the most irresponsible, viciously incompetant, or just plain cruel and malicious, company i've ever had to deal with. Thanks to them, I have to research a credit card dispute, all because they have been trying to take advantage of me.
A cap on the insult, after over a month, I get one random phone call from Acanac asknig me if I still want their services!!! This is after a letter to the management fuming about their practices and asking for my money back, and at least a month since their frickin phone was cut off to me. Of course I tell the sales person NO and explain what his company has put me through, reaffirming my desire to be refunded. His reply, "sorry to hear that sir, have a sir day" click*.
DO NOT TRUST ACANAC, they show every sign of being a scam, at the very least, they've really screwed with my life, my communication abilities, and my funding. I'm injured seriously and unemployed, I can't afford to be screwed over when I'm just trying to research my condition so I have a chance of getting better. Spread the word, Acanac does not deserve to be in business, if it is business they actually claim to do.]]> http://www.dslreports.com/forum/remark,14893043 Sun, 27 Nov 2005 14:23:03 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14682242 CookieKid : My 2nd last update.

I've called up billing and talked to them to find out what's going on with my account. The girl told me that there's a note saying not to charge me any amount until my internet is operation. Now that's out of the way, I decided to dig further into the connection situation. I called Bell to find out if what Acanac said was true (without asking directly). The sales guy was pretty nice. He answered my questions promptly, checked the availability and said I was eligible for 2 business packages, Basic (3Mbps/800kbps/$54.95 + $5 rental) and Ultra (6Mbps/800kbps/84.95 + $5 rental), but only under a a business account and a 1 year contract. I asked him if I could just buy a modem so I don't have to pay and he said he'll get back to me on it since noone has actually asked him that before. So now that I have my answer, I called Acanac's tech support. The tech support told me the same old "Telus story" and blah blah blah. I got bored with his story so I asked if I could talk to Timothy, the guy who knows all the backend stuff. To my surprise, the tech guy WAS Timothy. He told me that he was mistaken and that they have to use Telus' line in the West since they're using their equipment. I asked him about the speed situation and after much arm twisting, he told me that speed will go up to 1.5Mbps/480kbps and not higher. That shocked me since I'm paying $24.95 (one year promo price) and $37.95 afterward with Primus. So after almost 3 months (August 5th til present) of waiting and wasted time, I'm sending back the modem and get my deposit back.

CookieKid]]> http://www.dslreports.com/forum/remark,14682242 Fri, 28 Oct 2005 21:40:19 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14681881 anon : Acanac just sucks Totallly. Thats it. They can't give an exact time frame for installation, if you go into a contract they charge you in advanced, customer service and techinal support have different answers everytime i call. They are so good in charging people and Fkn bad with service, takes so much time to get a refund back. First they told me that dsl is available in my area, BC Vancouver, had to wait for 2 weeks, then i called and it was because of the telus strike, so i waited and then finally telus strike is over and when i called back acanac, i was told that my area can not be serviced for dsl because of physical problems. Dumb people, i just had dsl with primus and telus and had the 2.5mb speed. Called telus and after a looooong talk and begging to try the 4mb speed even though it was for a business acount, i was given 1 day to try it and yes, my line is capable of 4mb. Too bad telus charge 100$$ something for the speed, 4mb is not available for residential. So i asked telus if i get a service from another company who uses telus lines, will telus control the speed or not, and i was told that they wont and acanac controls the speed. Acanac was telling me that my line is not physically capable and if it was, telus might control the speed. And they want me to still stay in que for dsl application cause a connection might be established. They use the word "might" a lot actually i just dont remember eveyrthing anymore. They are not sure of things. Acanac, you just SUCK. ]]> http://www.dslreports.com/forum/remark,14681881 Fri, 28 Oct 2005 20:47:40 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14677998 HiVolt : Wow, crazy. You better cancel with these people ASAP, the longer they think that you owe them for service, there is a chance that they might get a collection agency involved and screw your credit rating.
--
·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´ ]]> http://www.dslreports.com/forum/remark,14677998 Fri, 28 Oct 2005 11:38:18 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14675587 CookieKid : Just updating you guys with the situation.

Sept 26th - Jay told me to send a signed "Letter of Authorization" back to him so Telus can give him permission to sell the DSL line to me. I did so within 24 hours. Also included in his email was the following message:
quote:
We have been given an approximation of service activation between October 1st - December 31st. Because of the delay we have only billed a security deposit for the DSL Modem but will not be charging your account on a monthly basis until the New year. We will be following up the services activation from the time that your order has been placed until your services have been activated.


October 11th - contacted Jay, the technical support guy, and received his read receipt

October 14th - billing contacted me about account balance, it seems I owe them money for the imaginary service they've provided me with. I replied to them on the same day through the ticket system.

October 27th - I called technical support to find out what's going on with my internet situation. The technical support told me that everything is operational from their end however, I might not have internet because I owe 2 months' worth of service, 2x39.95+tax, and they might have disabled the account. I've also emailed Jay asking what's going on also.

I wonder what else they have in their bag of tricks.]]> http://www.dslreports.com/forum/remark,14675587 Fri, 28 Oct 2005 00:16:42 EDT Re: Acanac? 4032/800kbps DSL - unlimited downloads? http://www.dslreports.com/forum/remark,14614109 anon : DON'T USE ACANAC!!!!!!! NIGHTMARE............]]> http://www.dslreports.com/forum/remark,14614109 Wed, 19 Oct 2005 17:41:51 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14559037 HeadSpinning : After the Entourage/Bell Subco strike of only 1400 technicians, it took them weeks to clear the backlog work, and they're still not back on track yet.

I suspect its going to take quite a bit longer for Telus to get things cleared up post strike.

Even then, it sounds from other posts like the folks at Acanac have some other issues to deal with.]]> http://www.dslreports.com/forum/remark,14559037 Wed, 12 Oct 2005 05:11:08 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14558327 suexec : Well, the Telus strike is over. I wonder if any users will now get setup in western Canada for Acanac...]]> http://www.dslreports.com/forum/remark,14558327 Wed, 12 Oct 2005 00:41:16 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14530060 anon : any further word on this I was thinking going this way

my server 2.5 package from telus is almost twice the price
and there business package
and I wont have to pay extra for a 3rd public ip ]]> http://www.dslreports.com/forum/remark,14530060 Sat, 08 Oct 2005 00:53:23 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14466389 HeadSpinning : The Telus strike likely has a lot do do with their inability to provide service. Even if they do use a competitor network in Western Canada, Telus still needs to connect that network to the customer's telephone line.]]> http://www.dslreports.com/forum/remark,14466389 Thu, 29 Sep 2005 06:34:18 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14464963 suexec : That's the impression that I get...Acanac hasn't been able to actually provide anyone in Western Canada with ADSL service.]]> http://www.dslreports.com/forum/remark,14464963 Wed, 28 Sep 2005 22:58:30 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14383931 anon : So.. can anyone here confirm that they have signed up and have service from acanac?

lot of talk in here, but not one person has managed to actually get service from the sounds of things.]]> http://www.dslreports.com/forum/remark,14383931 Sat, 17 Sep 2005 10:58:11 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14343134 sbrook : I have hosting with Canaca ... When it works, it's just fine ... when it doesn't work, dealing with the absolute total idiots there is even worse than dealing with Rogers. At least with Rogers you can escalate to get to someone with a brain. With Canaca, either you can't get an escalation, or there's next to no-one there with a clue - I'm not sure which because they all sign mails "support".

Steer clear of anything to do with them. I'm only staying on with hosting until I can use a bit more of my prepaid amount! When it's closer to gone, they're gone.]]> http://www.dslreports.com/forum/remark,14343134 Sun, 11 Sep 2005 21:32:00 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14324269 suexec : Has anyone in the Lower Mainland, or even western Canada been actually setup and activated with Acanac?

CookieKid, thanx for attempting to take the plunge and keeping us updated.]]> http://www.dslreports.com/forum/remark,14324269 Thu, 08 Sep 2005 23:31:26 EDT Re: Acanac? 4032/800kbps DSL - unlimited downloads? http://www.dslreports.com/forum/remark,14323589 SuperBORG : Vancouver, around killarney.]]> http://www.dslreports.com/forum/remark,14323589 Thu, 08 Sep 2005 22:06:03 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14323187 CookieKid : where are you located?]]> http://www.dslreports.com/forum/remark,14323187 Thu, 08 Sep 2005 21:22:46 EDT Re: Acanac? 4032/800kbps DSL - unlimited downloads? http://www.dslreports.com/forum/remark,14316091 HiVolt : LOL so did anyone even get hooked up with these clowns?]]> http://www.dslreports.com/forum/remark,14316091 Wed, 07 Sep 2005 23:05:45 EDT Re: Acanac? 4032/800kbps DSL - unlimited downloads? http://www.dslreports.com/forum/remark,14315929 SuperBORG : My DSL line wasn't activated, so I called in asking what's with the delay. It does seem like they are using BELL DSLAM, because the first thing the tech says was to check on the bell network for me.

Anyways, eventually I got to speak to their tech manager. He explained over the phone that they forgot to send me a EULA to sign. Basically I give telus permission to allow Acanac to be my DSL service provider... And I faxed that back to him, and he says I should be up anywhere between 5 to 10 days.

I am kind of skeptical if that's just a cheap tactic to stall me...I mean, I've never heard of anyone signing EULA with primus. Surely Acanac has some sort of License they can show to Telus...

Did they send you a EULA to sign?]]> http://www.dslreports.com/forum/remark,14315929 Wed, 07 Sep 2005 22:41:12 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14314810 CookieKid : Just to update you guys.

The technical support I've been talking with told me that it's Bell who is setting up another DSLAM near my location. The email support response I've received was,
Dear Valued Customer,
 
We do apologize for the delay in having your ADSL service activated.
Currently we are going through a lengthy process with our western
province(s) customers. Because of the current situations within Telus we are experiencing 
delays as to when we can begin giving access to the DSL clients in which we've sent 
out hardware.
 
Because of the restraints in which the deregulation process has taken we currently 
experience the delays when activating the DSL services. We do ask that you be 
patient in that we are trying our best to get your service up and running.

Huh? So now it's Telus' fault? So it got me curious and I asked what kind of speed I would be getting since The fastest package Telus is 2.5Mbs down and 640kbs up. The response I got was,
At this point in time we aren't able to connect some of our BC clients to the DSL servers.
Currently we are keeping the communication lines with Telus to see how soon we can connect
you to our DSL service. Also we can not really say how fast your connection may be... 
only for the fact that we'd have to wait and see until we can get you connected as a 
whole.

So, isn't that false advertisement?
]]> http://www.dslreports.com/forum/remark,14314810 Wed, 07 Sep 2005 20:16:10 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14173121 Toronto_Guy : Lmao!!..sry to hear that buddy, i knew thatd happen same shit hapened to me, infact they havent even sent my Check back yet :(...Id jus cancel with these fagss.. good luck, keep us updated still if ur goin with it..peace]]> http://www.dslreports.com/forum/remark,14173121 Fri, 19 Aug 2005 16:24:23 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14157702 CookieKid : SON OF A !(*#&%()*&#!!!!

They just called me and said they couldn't service me! WTF is that?! I am SOOOO pissed! :mad:

Update: they said they're working on a new CO so I might be able to be eligible next week..maybe..:huh:]]> http://www.dslreports.com/forum/remark,14157702 Wed, 17 Aug 2005 19:36:20 EDT -=Toronto GuY=- http://www.dslreports.com/forum/remark,14130392 Toronto_Guy : Oh really?, ohwell, oh im goin with Primus cuz Acanac was bullshiting me and i found really bad reviews about the company not refunding ur money and shit, stuff like that, anyone know if Primus DSL is good, particularly in the Toronto area..??? or anyone better than primus for DSL?? Thx]]> http://www.dslreports.com/forum/remark,14130392 Sun, 14 Aug 2005 03:26:56 EDT Re: Check this out!! http://www.dslreports.com/forum/remark,14120541 Muzzy :
said by Happyrat See Profile:

said by Toronto_Guy See Profile:

www.broadbandmarket.ca
I visited their site and several things rubbed me the wrong way.
To add to what you have pointed out:
I looked at their service for getting quotes, and one of the first paragraphs in the terms of use states that by asking for a quote you are allowing the ISPs (and perhaps others) to do a credit check on you (before even sending a quote). They may keep the info on file even if they do not decide to send a quote...... That's a bit too much for a quote.]]> http://www.dslreports.com/forum/remark,14120541 Fri, 12 Aug 2005 16:24:43 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14117402 Kardinal : Gee...I wonder who owns broadbandmarket.ca? :uhh:

I can't add much to Happyrat See Profile's evaluation of the site other than "well said Happyrat See Profile" except to point out that it looks pretty obvious as to who is sponsoring the site when you look at the list of DSL providers for Ontario (not city specific): it's not in alphabetical order, only some companies have logos at the top of their entry and some of the companies that have been around the longest are at the bottom of the list. CUIC (the one that operates out of a post office box in Ottawa after the company was dissolved - see another thread on this site for details) is still listed too.

What's the point of a comparison site that doesn't include prices?
--
"I'd sure look like a fool, dead in a ditch somewhere with a mind full of chemicals like some cheese-eating highschool boy" - TPOH
Join Team Helix]]> http://www.dslreports.com/forum/remark,14117402 Fri, 12 Aug 2005 08:09:49 EDT Re: Check this out!! http://www.dslreports.com/forum/remark,14116549 Happyrat :
said by Toronto_Guy See Profile:

www.broadbandmarket.ca
I visited their site and several things rubbed me the wrong way.

First of all they feature sponsored sites, which makes me doubt their objectivity and impartiality.

Secondly, most of the ISPs listed make no mention of prices offered. That makes it almost impossible to objectively select one without visiting each vendor's individual site.

Thirdly, you are limited to searching for vendors by province as opposed to by city.

Lastly they don't offer nearly as many options as does canadianisp.com For all of Ontario they list 34 ISPs while canadianisp.com lists 148 for Toronto alone.

I'll stick with »www.canadianisp.com for objective listings of broadband providers in Canada...
--
If You're 18 and can read this you must be Japanese... »www.fuzzyrat.com]]> http://www.dslreports.com/forum/remark,14116549 Fri, 12 Aug 2005 01:44:19 EDT Check this out!! http://www.dslreports.com/forum/remark,14116456 Toronto_Guy : Guys!! check this site out its the bestttt way to find the best ISP for you trust mee i got a shitt load of awsome ISP's for cheap and all. go to www.broadbandmarket.ca and on the left hand corner u can choose ur options want u want etc. anyway yea cookie thx let us know :)]]> http://www.dslreports.com/forum/remark,14116456 Fri, 12 Aug 2005 01:18:11 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14114174 CookieKid : Just to update you guys, I've just received my modem today. It's an aztech modem/router. I called technical support and they told me that the line will be activated on the 19th of this month. In the meantime, I won't be billed until my line is active. Oh yeah, they also told me that the line is Bell's ;)

I'll keep you guys updated once my line goes up.

PS. Tech support was very good this time. They told me that they'd have to call Bell and call me back to let me know. It was under 1 hour before they did that! So far, Acanac's got a thumbsup from me.]]> http://www.dslreports.com/forum/remark,14114174 Thu, 11 Aug 2005 19:36:50 EDT One and only Toronto GuY http://www.dslreports.com/forum/remark,14100340 Toronto_Guy : Lol..well shity mcdealio..:)..oh and i think im just gonna order Acanac..money back guarantee so who cares, y not ehh. oh and im really close to the center aswell :D so hopefully mightt make a diff..Take it easyy]]> http://www.dslreports.com/forum/remark,14100340 Wed, 10 Aug 2005 02:40:13 EDT Re: Acanac? 4032/800kbps DSL - unlimited downloads? http://www.dslreports.com/forum/remark,14098412 jamos669 : no toronto guy its different out east then it is in the west, we may have 4mb service before I retire, hahaha. Internet is lame out west.]]> http://www.dslreports.com/forum/remark,14098412 Tue, 09 Aug 2005 21:31:01 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14096189 Toronto_Guy : You think that also applies for Toronto area??]]> http://www.dslreports.com/forum/remark,14096189 Tue, 09 Aug 2005 16:51:09 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14094607 tumble : They may not technically resell Telus DSL, but Telus owns all the equipment from the CO to your place. Also they do not offer 4032/800 in BC/AB, just 1500/512. They claim they cannot offer more speed because of the physical limitations of the lines, yet Telus offers 2500/640 and 4000/1000 on the same lines...]]> http://www.dslreports.com/forum/remark,14094607 Tue, 09 Aug 2005 13:26:21 EDT Re: Toronto GuYYYY http://www.dslreports.com/forum/remark,14094266 Toronto_Guy : lol..oh yea and by the way i Cancelled with Sympatico and i don think i really have any choice, do I?? :huh:]]> http://www.dslreports.com/forum/remark,14094266 Tue, 09 Aug 2005 12:43:08 EDT Re: Toronto GuYYYY http://www.dslreports.com/forum/remark,14094239 Toronto_Guy : Thxx a lot buddy!!! :)..Oh and Id ask them if their speed is good even at "peak hours"..k later]]> http://www.dslreports.com/forum/remark,14094239 Tue, 09 Aug 2005 12:38:16 EDT Re: Toronto GuYYYY http://www.dslreports.com/forum/remark,14094224 Toronto_Guy : Thxx a lot buddy!!! :)]]> http://www.dslreports.com/forum/remark,14094224 Tue, 09 Aug 2005 12:36:25 EDT Re: Toronto GuYYYY http://www.dslreports.com/forum/remark,14091965 CookieKid : They're fairly fast. I ordered on Thursday and when I called back on Friday, they told me they've shipped it. I'm eagerly waiting for the modem. I will keep you guys updated.

Here's a ticket support I've submitted after people said they resell Telus' line -

Posted on 07 Aug 2005 09:30 PM
Name: _______

E-Mail: _________@gmail.com

Is it true that you guys resell Telus' line? If so, doesn't that mean I have to send email via your mail servers? Also, will I still be getting 4MBs down and 0.8Mbps upload? I'm curious since I've subscribed to your service earlier this week and your sales representative told me that you have your own DSL line. I've had to switch ISP from Telus to Shaw because I needed to send mail out via my own mail server. Please let me know ASAP. Thank you for your time.

Posted on 08 Aug 2005 04:39 AM
Dear Valued Customer,

We are not reselling Telus lines. We have our own backbone.
We are not blocking any ports, so you can use your own mail server.

Please let us know if there is anything else.

Best Regards, Technical Support

I will update as soon as I get the sucker ;)
]]> http://www.dslreports.com/forum/remark,14091965 Tue, 09 Aug 2005 02:06:42 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14090331 dataiv : I signed up with Acanac for unlimited dialup just to use at the cottage and when in some other places where I don't have high speed access.

I called their number and they had my account set up in under 5 minutes, and I spoke to someone immediately. So far so good. Always been quick, but I'm not sure whose dialup systems they use.

If I use the number in Haliburton, Hamilton or Kingston, I get an IP within 165.154.0.0/16 which shows up as:

OrgName: HookUp Communications
OrgID: HKUP
Address: 1075 North Service Road West, Suite 207
City: Oakville
StateProv: Ontario
PostalCode: L6M 2G2
Country: CA
NetRange: 165.154.0.0 - 165.154.255.255
CIDR: 165.154.0.0/16

I'm perfectly happy with them for dialup, and would like to know about their DSL quality as well. I too noticed all the glitches on their website, including many broken links, repeated content and inconsistent statements.]]> http://www.dslreports.com/forum/remark,14090331 Mon, 08 Aug 2005 21:51:11 EDT Re: Toronto GuYYYY http://www.dslreports.com/forum/remark,14088950 Toronto_Guy : Oh one more thing Cookie, did they tell u how long it'll take for them to ship you the modem, and was the service good so far??..thxx]]> http://www.dslreports.com/forum/remark,14088950 Mon, 08 Aug 2005 18:50:17 EDT Toronto GuYYYY http://www.dslreports.com/forum/remark,14088869 Toronto_Guy : K, awsome, let us know asap..oh yea and HiVolt, u never know cuz im guessing that maybe Acanac will have better speeds and i thinkk they they guarantee a ping no more than 30 or something and sympatico ping sucks!! oh and and plus it looks like Sympatico isnt coming through, they cant seem to fix the damn problem for sooo long now and cant keep waiting, im going at like 120Kb lol..according to www.bandwidthplace.com anyway catch u laterrr]]> http://www.dslreports.com/forum/remark,14088869 Mon, 08 Aug 2005 18:40:10 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14071009 CookieKid : Nope not yet, still waiting for the modem. I got some bad news though. Apparently, Primus requires a 30 day notice for cancellation so I'm not sure what will happen when I plug acanac's modem in. I contacted acanac's tech support and they told me that it would be "fine" and that once I get the modem, it should be working right away. I don't know how 2 DSL signals going through one line is going to work but I put the cancellation order through to Primus anyway. I'll update you guys once I get it up and running.

PS. I asked them and they told me that they're not a reseller (ie. have their own line). We'll see about that ;)]]> http://www.dslreports.com/forum/remark,14071009 Sat, 06 Aug 2005 03:33:00 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14070286 Steve Jobs : Bump. CookieKid any updates?]]> http://www.dslreports.com/forum/remark,14070286 Sat, 06 Aug 2005 00:33:54 EDT Re: Toronto Guy..keep us updated with Acanac http://www.dslreports.com/forum/remark,14064445 HiVolt :
said by toronto guyyy:

hey. yea pls keep us updated cuz im currently hving prbs with sympatico dsl and im thinkng of switching to Acanac ISP...thxxx
If you're having line issues, it won't help you if you switch to another ISP. What issue are you having? Speed? Thats likely related to line problems or distance issues, none of which will change if you switch ISP.
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·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´ ]]> http://www.dslreports.com/forum/remark,14064445 Fri, 05 Aug 2005 10:46:38 EDT Toronto Guy..keep us updated with Acanac http://www.dslreports.com/forum/remark,14062463 anon : hey. yea pls keep us updated cuz im currently hving prbs with sympatico dsl and im thinkng of switching to Acanac ISP...thxxx]]> http://www.dslreports.com/forum/remark,14062463 Fri, 05 Aug 2005 00:19:25 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14059862 LoKi DarkGod : I just recently stumbled upon there website while surfing for something totally unrelated, and was taken back by there claims.. as you all stated.. some of them do seem pretty far fetched, but when you sit down and think about it.. most of the stuff they offer is possible.. just the ISPs we currently use dont offer it. They could offer 100gigs of email storage, but honestly, probably 95% of there subscribers arent gonna need or use 100gigs.. so they dont technically NEED 100gigs per user. an easier way would be to have a mass amount such a 1 or 2TB HD's and add more space when they need it. This would require more upgrades to there mail server more often then most ISP's.. but it is plausable.

When the powers that be concerning DSL in ontario (Bell) decided to start charging for overages.. alot of DSL companies followed suite, since Bell was gonna charge them if there users went over. Companies could have decided then to go with the umetered accounts, but they chose not to. now it's avaliable on almost every DSL provider out there, and some cable providers as well.

All I'm saying is, while it may seem skeptical, it is possible and maybe this new DSL provider is trying to set new standards.. like gmail did for online email storage.

either way.. I'll wait to see how the people in here who are getting it say the service is before I make any final judgements, but if the service is even close to what they advertise, it seems to me that the current DSL ISP's are gonna have a run for there money.

....just my $0.02]]> http://www.dslreports.com/forum/remark,14059862 Thu, 04 Aug 2005 18:42:17 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14054528 suexec : I'm stuck in a RPP for a few more months too. I had been thinking about getting Shaw in at least temporarily when I decide to make an ADSL change.]]> http://www.dslreports.com/forum/remark,14054528 Thu, 04 Aug 2005 02:45:38 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14054509 suexec :
said by hotweiss See Profile:

We just ordered Acanac also. We actually heard a lot of good things about Acanac DSL. Anything is better than Cogeco's bandwidth limitations, disconnections, peak hour slow downs... Acanac will get a lot of customers coming over from Cogeco.
hotweiss, I was only interested in Acanac's offering in western Canada. It's not just because I live in the west, but I know that Bell is there in the east and it offers the 4Mb/800kb speeds with unlimited bandwidth. As such, I was under the impression that Acanac was a reseller of Bell's ADSL service. Bell doesn't offer this service in the West, so if Acanac resold Telus' offering, their offering will be like Primus': Bell plans out east...Telus in the west.]]> http://www.dslreports.com/forum/remark,14054509 Thu, 04 Aug 2005 02:39:22 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14054487 CookieKid : I'm currently with Primus so I'm gonna see how they handle the situation. :D]]> http://www.dslreports.com/forum/remark,14054487 Thu, 04 Aug 2005 02:34:20 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14054476 suexec : CookieKid, do let us know how things go. I would assume there be some delay in the switch from Telus to Acanac with Telus on strike. If Acanac can deliver on their claims, there could be a following of lemmings. :D]]> http://www.dslreports.com/forum/remark,14054476 Thu, 04 Aug 2005 02:32:18 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14051582 hotweiss : We just ordered Acanac also. We actually heard a lot of good things about Acanac DSL. Anything is better than Cogeco's bandwidth limitations, disconnections, peak hour slow downs... Acanac will get a lot of customers coming over from Cogeco.]]> http://www.dslreports.com/forum/remark,14051582 Wed, 03 Aug 2005 19:00:31 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14050112 anon : Please do keep us updated]]> http://www.dslreports.com/forum/remark,14050112 Wed, 03 Aug 2005 15:57:16 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14050108 fromage : Canaca at one point in time had their own cage @ Peer1 MTL. I was looking into colocation at the time. Don't know if they still do, however.]]> http://www.dslreports.com/forum/remark,14050108 Wed, 03 Aug 2005 15:56:34 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,14049816 CookieKid : I've bit the bullet and ordered. I'll keep you guys updated. :D]]> http://www.dslreports.com/forum/remark,14049816 Wed, 03 Aug 2005 15:23:46 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,13897198 Leathal :
said by Sean See Profile:

10 GB email storage? 500 MB attachments? Do they mean 10 MB storage and 500 KB attachments?

That alone makes it look fishy.
Storage is cheap, and it will only get cheaper by the end of the year. Hitachi to slated to release 1TB hard drives, tho someone showed me a link to a no-name company who is making 2TB drives that you can buy right now.

Leathal]]> http://www.dslreports.com/forum/remark,13897198 Fri, 15 Jul 2005 07:51:37 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,13877431 suexec : I've never heard of Canaca.com before, but if they already offer crappy service in hosting, it's doesn't give me a good impression on their ISP service.

I doubts that they have their own network at the CO's. Out east where Bell/Sympatico does offer 4Mbps ADSL, I can see them reselling those services at the claimed 4Mbps and unlimited.

In BC/Alberta, Telus is the only real ADSL provider. If Acanac is reselling Telus, I doubt they can offer what they offer out east. I'm thinking in the end Acanac will be like Primus...higher speeds out east (up to 3.0 Mbps downstream and 800 Kbps upstream) (guess they are squeaking in up to 4Mbps), and crippled speeds in the west (up to 1.5 Mbps downstream and 512 Kbps upstream.) Both Primus and Acanac offer services in the same 4 provinces. Coincidence? I think not.]]> http://www.dslreports.com/forum/remark,13877431 Tue, 12 Jul 2005 22:49:37 EDT Re: Acanac? 4032/800kbps DSL - unlimited downloads? http://www.dslreports.com/forum/remark,13871380 HiVolt :
said by WhoAm I:

Anyone notice that Acanac is Canaca spelled backwards? :D
Yep, I didn't mention it because I thought it was obvious.
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}·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´ ]]> http://www.dslreports.com/forum/remark,13871380 Tue, 12 Jul 2005 10:44:07 EDT Re: Acanac? 4032/800kbps DSL - unlimited downloads? http://www.dslreports.com/forum/remark,13871310 anon : Anyone notice that Acanac is Canaca spelled backwards? :D]]> http://www.dslreports.com/forum/remark,13871310 Tue, 12 Jul 2005 10:31:38 EDT Re: Acanac? 4032/800kbps DSL - unlimited downloads? http://www.dslreports.com/forum/remark,13870893 HiVolt :
said by Thanh See Profile:

Acanac is a subsidiary of canaca.com (a crappy webhosting company).
You know, that's the first thing I thought when I saw the name. But I didn't look into it. So I wonder whose service do they resell, i doubt they have their own stuff.
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}·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´ ]]> http://www.dslreports.com/forum/remark,13870893 Tue, 12 Jul 2005 09:17:14 EDT Re: Acanac? 4032/800kbps DSL - unlimited downloads? http://www.dslreports.com/forum/remark,13869269 Thanh : Acanac is a subsidiary of canaca.com (a crappy webhosting company).

Acanac "Contact Us" infos:
1650 Dundas Street East. Unit 204
Mississauga, Ontario
L4X2Z3 Canada

Canaca "Contact Us" infos:
1650 Dundas Street East. Unit 203
Mississauga, Ontario
L4X 2Z3 Canada]]> http://www.dslreports.com/forum/remark,13869269 Tue, 12 Jul 2005 00:26:53 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,13868717 SJ56 :
said by HiVolt See Profile:

4032/800 access for as low as $33.95 on a 12 year contract
With inflation, that's a good deal :D]]> http://www.dslreports.com/forum/remark,13868717 Mon, 11 Jul 2005 23:09:17 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,13864894 HiVolt : The website looks like its been made wiht some generic template. I swear i've seen it used before on cheapass webhosting services.

The price seems a little too good to be true. 4032/800 access for as low as $33.95 on a 12 year contract, and $39.95 for no contract. Thats awfully cheap, I have yet to see an ISP provide Ultra speeds for less than $50/month. And modem is included.
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}·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´ ]]> http://www.dslreports.com/forum/remark,13864894 Mon, 11 Jul 2005 15:37:58 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,13848634 suexec : If they haven't put much effort into their website to make things consistent, I don't expect too much effort in supporting their services as they do not present themselves as being professionals.]]> http://www.dslreports.com/forum/remark,13848634 Sat, 09 Jul 2005 06:14:44 EDT Re: Acanac? 4032/800kbps DSL - unlimited downloads? http://www.dslreports.com/forum/remark,13845501 HeadSpinning : Somewhat amusing, but on the page:

»www.acanac.ca/Comparison%20Chart.htm

They list their "Online Community" as some sort of feature. They must think its VERY important, because its in the list 3 time!

They also list Support twice, and Gaming twice, just in case you missed them the first time.]]> http://www.dslreports.com/forum/remark,13845501 Fri, 08 Jul 2005 18:13:36 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,13844010 rlai : I think they're the Shaw company.]]> http://www.dslreports.com/forum/remark,13844010 Fri, 08 Jul 2005 15:31:12 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,13839697 suexec : 10GB isn't totally out of the question. gmail is offering 2GB+, and storage is cheap. But then again, if they have any decent number of users, with 10GB of email storage, people will just leave mail on the server...(not sure if they use pop3 or imap), they'll need TB storage just for mail. Do they have a SAN/NAS for the mail spool.

I agree 500MB attachments is ridiculous. I'm sure quite a few mail systems limit the message size to something like 25MB or even 10MB.]]> http://www.dslreports.com/forum/remark,13839697 Fri, 08 Jul 2005 00:52:54 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,13839671 suexec : Sad, I'm replying to myself.

»www.acanac.ca/DSL_Availability.htm

On their availability page, they list bandwidth traffic of 100GB. So there is some discrepancy. It is quite possible that may not have yet been updated that page. Their main page also says Unlimited Bandwidth - Download without worrying about over charges I've posted on their forum and emailed them asking for clarification.]]> http://www.dslreports.com/forum/remark,13839671 Fri, 08 Jul 2005 00:45:24 EDT Re: Acanac? 4032/800kbps DSL - unlimited download http://www.dslreports.com/forum/remark,13839654 Sean : 10 GB email storage? 500 MB attachements? Do they mean 10 MB storage and 500 KB attachements?

That alone makes it look fishy.]]> http://www.dslreports.com/forum/remark,13839654 Fri, 08 Jul 2005 00:43:10 EDT Acanac? 4032/800kbps DSL - unlimited downloads? http://www.dslreports.com/forum/remark,13839315 suexec : »www.acanac.ca/Highspeed.htm

Anyone used these guys? I've never heard of them. They claim availability in BC, Alberta, Ontario, and Quebec with 4032/800kbps up/down and unlimited bandwidth.

OVERVIEW Personal DSL Business DSL
Price $39.95/month $59.95/month
Speed 4032/800Kps 4032/800Kps
Download Traffic Unlimited Unlimited
DSL Modem Modem Included Modem Included
Email Accounts 100 5000
Virus Checker Yes Yes
Attachments Send up 500MB Send up 1000MB
Email Storage 10GB 30GB
DHCP Router Yes Yes
Voip Router Yes Yes
Referral Program Yes Yes
Discount Store Yes Yes
News and Events Yes Yes
Download Area Yes Yes
Gaming Yes Yes
Community Yes Yes
IP's Address
Community Free Free
Support 24 hours a day 24 hours a day

Their comparison pages lists 5 IPs.
»acanac.ca/Comparison%20Chart.htm]]> http://www.dslreports.com/forum/remark,13839315 Thu, 07 Jul 2005 23:46:47 EDT