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| reply to shiloh0
Re: westell versalink 327w disconnect issues. just to give you guys a little update
i called verizon and got to tech support where they started treating me like a little kid, and i just started talking about the modem with REV numbers and such, and said it was defective and they transfered me to billing, where i basically ran through the drill again (but talking quickly...their support sucks and i didn't want to explain it all to them) and they agreed to send me a "replacement" asap. i asked if they could make sure i wasn't getting the same "made in china rev e" modem, but the csr said there was no way to tell.
coincidentally, my disconnect issues disappeared. everything just started working fine. i got the modem yesterday, and it was the same one that i had. but now i haven't been having any problems...so i'm starting to think it is something on their end or on my physical phone line that needed repair i didn't know took place. it wasn't my computer though, since all configurations are kept the same. Unless it could be that the modem spontaneously becomes a troublemaker? not sure.
so right now i just swapped the modem just for the heck of it.
just a tip, if their support seems to go with the basics, it is expected since many times people who aren't very savvy in technical stuff call in and their problem could be solved by a power cycle or something. but if you know theres something more, i just outright go and tell them, and they take me a bit more seriously, expecially when i'm talking about tests and things their own tech ppl dont understand...
hope my problems dont come back, and to everyone who still has the same problem, keep complaining to verizon...they'll eventually fix it and most likely credit you. | |
| I've had the same problems everyone describes. I just got off the phone with Verizon- The tech support guys read through some standard manual to help you- "Turn off your modem.." blah blah blah - after several shutdown procedures, I got fed up and told him it wasn't my computer's config and started telling him why I know it's the modem or connection. He didn't quite understand me. Perhaps it was too technical for him or he didnt have a response in his help guide to answer me. Anyways, they are sending me another modem. I think they key to getting a replacement is to keep telling them their solution doesnt work. Don't say "other people have the same problems." They wont do anything on the basis of other people's problems- only yours. The one that is "defective" is made in the USA. Doesn't seem to matter where they are made, all Westell modems SUCK ass. either that or DSL has some inherent line issues. | |
| Finally I see I am not alone.
After 4 DSL modem replacements, the knowledgeable network technician - who knew he was knowledgeable - claimed he had concluded it's my power problem, and that I should call my utility company and have them check out the wires in my house. The fact that it only happened for 12V did not mean anything to him, and that there are 3 possibilities for the power failure: the voltage, the amperage, and the om, the last one could "fry".
After reading all these postings, I think I should fry him. | |
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