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| Wife of a Call Center Employee WOOO HOOO! It PASSED!
My husband, who is one of the 1,300 employees with the Cingular Call Center in question, came home with so much propagandized mess spewing from his mouth last Thursday that I, quite unabashedly, giggled in his face and asked him how brainwashing felt. Instead of relying on an obviously biased opinion, I relied on my own research to reach an informed "YES" vote.
For those who don't know the conditions here in Lafayette, I will be more than happy to enlighten you. Cox has a waiting list of over a month to get beginning service, or repairs to damaged lines. BellSouth, that maven of telecom, regularly leaves phone lines in need of repairs for over a week or more. There's no apology for the wait, no sense of urgency. As far as phone lines go, imagine that you are a mother with ill children, and you're told that your land line will be fixed, at the soonest, in seven WORKING days. It's depressing, to say the least. I've got a cell phone to fall back on, but imagine those who do not. Customer service is an absolute joke. "Ma'am, there's nothing we can do." is a phrase I've heard from both of those jokers often.
Yes, folks, we PAY to be treated like we're barely worth acknowledgment. But you can bet your sweet buns that either of these fine corporations will sic one of their 'reminder callers' on any person who doesn't pay their bill on time, though. It's natural to assume we're worthless...unless we're late sending the check.
I've often wondered why these huge corporations don't have enough people in this area to decently service their customers. Is it because it costs too much to actually have enough people on hand? Is it because they experienced a growth spurt in subscribing households?
Of course not. It's cheaper to hire three CSR's part-time (IE, no insurances or perks to pay) to make excuses to irate subscribers than it is to keep one technician hired full-time and on the road in a company truck. Once again, economic sense overrides taking care of the customer.
FTTH has passed, and I've never been more jubilant. LUS has done a fantastic job with electricity and water, and I really can't wait to be first in line for fiber. I just can't contain my glee in telling BellSouth and Cox to shove it where the sun doesn't shine in two years.
As for my husband losing his job...There are other jobs out there. And personally, if his job hinges on the whims of a crackpot like Oliver and his henchmen, then I'm glad my hubby will be somewhere else. Besides, the call center has major problems keeping lower management right now, they're leaving like rats off a sinking ship, and middle- to upper-management decisions are very much like a Dilbert strip on crack. Makes me wonder when the water's going to swamp the deck & sink the whole darned thing.
Yes, I'm happy that LUS has cleared the voting hurdle. There will be more court battles looming, if nothing else to be a drain on City-Parish resources.
But I will say this...Last week, Cox raised rates in every city in Louisiana EXCEPT Lafayette. Coincidence? I think not. But it will be interesting to see if Cox and BellSouth will settle for a smaller piece of the pie, or if they cut their own throats and settle for NO pie.
Yeah, I know, them leaving completely doesn't make sense to me, either.
Viva le Lafayette et Joey Durel!  | |
wtansillNcc1701
join:2000-10-10
Falls Church, VA | said by ThornyRose:For those who don't know the conditions here in Lafayette, I will be more than happy to enlighten you. Cox has a waiting list of over a month to get beginning service, or repairs to damaged lines. BellSouth, that maven of telecom, regularly leaves phone lines in need of repairs for over a week or more. There's no apology for the wait, no sense of urgency. As far as phone lines go, imagine that you are a mother with ill children, and you're told that your land line will be fixed, at the soonest, in seven WORKING days. It's depressing, to say the least. I've got a cell phone to fall back on, but imagine those who do not. Customer service is an absolute joke. "Ma'am, there's nothing we can do." is a phrase I've heard from both of those jokers often. Hmm -- sad to see that nothing's changed. My mother was from Texas, and she and my father moved back to the farm to take care of my grandmother back in the late 70's/early 80's. It was nothing for the farmers there to lose money on their crops because the phone lines were down and the SBC folks (Southwest Bell at the time, I think) didn't feel like prioritizing a repair schedule. As a result, the farmers couldn;t get price quotes or let folks know that the had crops to sell... They also suffered with party lines into the 80's as well -- I think 8 farms shared a single line. The more things change, the more they remain the same...
BTW -- I assume your hubby os right pissed just now... 
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That which does not kill me merely prolongs the agony. | | |
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| Hehehe He's actually not po'd...He's revamping his resume'
He's resigned to the bill passing, but he's waiting to see what his company does now. In the meantime, he's sending out feelers on his options. The only news we've gotten since yesterday was that they are cutting the call center's hours from a closing of 11 pm to a closing of 9 pm effective August 1.
I'm interested to see if this is a cost-saver, or a sign of things to come. | |
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