decxPremium
join:2002-06-07
Vancouver, BC | reply to omelete
Re: [Serious] Changes Part 2 LOL, I've didn't notice that  . As for beta testing, I guess they started yesterday when they placed the new site on their production web server. |
|
|
|
| When I alerted the webmaster, the reply I got was: Firefox is not supported, and that only IE is supported.
I mentioned to her that eliminating ~13% of web browsers is a stupid move. |
|
 donoreoPremium
join:2002-05-30
North York, ON | said by DeathFlame:
When I alerted the webmaster, the reply I got was: Firefox is not supported, and that only IE is supported. That just proves it. A moron did the site!
--
I cannot deny anything I did not say |
|
| I tried looking into the issue more, and came upon this blog
»brad.touesnard.com/
and especially the third comment down entitiled "Hey kids, we’re eatin’ tonight"
Where he mentions he is going to do some work for the futureshop website.
So I posted my problem there, I'll see if he gets back to me on that issue. |
|
 Happyrat6Google Is Your Best FriendPremium
join:2002-07-01
Disneyland | reply to DeathFlame
said by DeathFlame:
When I alerted the webmaster, the reply I got was: Firefox is not supported, and that only IE is supported.
I mentioned to her that eliminating ~13% of web browsers is a stupid move.
I run Linux. I spend a grand or two a year on their website. They just lost a customer. Funny how karma comes around to bite you on the ass eh?
I also made a point of mailing that message to their webmaster as well
--
Subtlety is wasted on the dense... »www.fuzzyrat.com |
|
donoreoPremium
join:2002-05-30
North York, ON | reply to Dan
Maybe give the webmaster this link »www-128.ibm.com/developerworks/w···e2mozgd/
Migrate apps from Internet Explorer to Mozilla is the article title
--
I cannot deny anything I did not say |
|
Happyrat6Google Is Your Best FriendPremium
join:2002-07-01
Disneyland | reply to Dan
I tried posting to that blog. It accused my IP of being a spammer. Perhaps you could point the developer at this thread instead. It may help open his eyes...
--
Subtlety is wasted on the dense... »www.fuzzyrat.com |
|
| I posted a reply adding a link here. I've also sent a couple emails to the webmaster + customer support linking back to here too. Maybe some good will come of this? |
|
 KringleDr.DPremium
join:2004-02-27
Pierrefonds, QC
kudos:3 | reply to donoreo
said by donoreo:
said by DeathFlame:
When I alerted the webmaster, the reply I got was: Firefox is not supported, and that only IE is supported. That just proves it. A moron did the site!
For a site whose market is "everyone", not supporting Firefox is "moronic". However, not supporting Firefox on a site whose target audience should be running IE is not "moronic". It just goes back to the most fundamental tenet of software design - know your targeted user.
Did it ever occur to you that maybe "a moron specified the site"? |
|
donoreoPremium
join:2002-05-30
North York, ON | said by Kringle:Did it ever occur to you that maybe "a moron specified the site"? Well, as long as that does not mean I am wrong  A moron was involved somewhere. NO site should be IE only:
1. Firefox is increasing market share
2. Mac OS has done so as well, even though IE is available (old version), most use Safari (which is KHTML based, not Mozilla)
3. You do not want to piss off any customers, period.
--
I cannot deny anything I did not say |
|
KringleDr.DPremium
join:2004-02-27
Pierrefonds, QC
kudos:3 | said by donoreo:
Well, as long as that does not mean I am wrong A moron was involved somewhere.
Let me clarify.
For a site where the target audience is "everyone" like the FutureShop site - you are not wrong.
For a site whose target market is "IE users only" (selling software add-ons that only work with IE, for example), it is perfectly fine for the site to be IE only. Those people (unlike FutureShop) don't even care that other browsers exist and, in that case, when you say "NO site should be IE only", you are wrong. You can't be ticking off customers (point 3) because they wouldn't be customers in the first place due to your product's (the one you are selling) technological/design limitations. |
|
| Response:
Dear Valued Customer:
Thank you for your e-mail.
We appreciate any feedback that will allow us to improve the service we
provide consumers. Please be assured that we are currently re-evaluating
all processes and procedures regarding our web site. Also, we are
assessing the functionality of our web site to ensure it is more user
friendly.
Again, we would like to apologize for any inconvenience this may have
caused and we hope you will allow us the opportunity to provide you with
improved service in the future.
We would like to thank you for shopping at futureshop.ca. Should you have
further questions or comments, please do not hesitate to contact us at
1-800-663-2275 or e-mail websupportcan@futureshop.com.
Sincerely,
Crystal
Customer Care
Future Shop |
|
decxPremium
join:2002-06-07
Vancouver, BC | reply to Kringle
said by Kringle:For a site whose target market is "IE users only" (selling software add-ons that only work with IE, for example), it is perfectly fine for the site to be IE only. The thing is, even though someone is researching or buying a product that is narrowly targeted at a set of users, doesn't mean he is one of them or is using that particular "thing" at the time of purchase.
Take for example:
A Mac user buying software for his Mac while away using a friend's Windows PC.
A company purchaser looking to buy a specific IE addon for his user base, while working from a Mac with Firefox.
So basically, when designing any type of marketing material, never assume for the sake of simplicity, that the target will have a specific set of tools. Because in reality, nothing is every that clear cut. |
|
Happyrat6Google Is Your Best FriendPremium
join:2002-07-01
Disneyland
1 edit | reply to DeathFlame
I got the same form letter when I sent in my comments earlier. At least their ears are perking up and they're beginning to get a clue.
Anyway, if I have to stop shopping at Future Shop it's no great loss. There are plenty of other online retailers willing to pander to my needs when I make a purchase.
[EDIT]
I just went thru my old invoices. In the last year or so I've spent over $1600 after taxes and before rebates on their site. If they can afford to kiss off that kind of business from anyone who uses a non microsoft browser, then they've got bigger stones than I do
--
Subtlety is wasted on the dense... »www.fuzzyrat.com |
|
donoreoPremium
join:2002-05-30
North York, ON | reply to Kringle
said by Kringle:For a site whose target market is "IE users only" (selling software add-ons that only work with IE, for example), it is perfectly fine for the site to be IE only. Those people (unlike FutureShop) don't even care that other browsers exist and, in that case, when you say " NO site should be IE only", you are wrong. No, I am not.
4. Pissing off potential customers.
If you target IE customers, you still want everyone to see your product and how wonderful it is and make them switch to IE if that is the only way is runs. Of course in the this case an actual demo of that product would require IE, but the rest of the site should work in any browser.
We can go on to weather or not anything should be targeted to one browser or another, but that is going way off the topic of the thread
--
I cannot deny anything I did not say |
|
 StECProudPremium
join:2003-11-27
NiagaraFalls | reply to Dan
Well before this switch I have spent $3863 online with my Firefox browser and viewed their site weekly for deals to purchase. Just like Happyrat there are many other sites that would like to get my hard earned dollar.
--
Stec-Net Forums |
|
 DanTrailer Park SupervisorPremium
join:2002-12-17
Eh?
 ·Rogers Hi-Speed
| reply to Dan
Considering we are using ASP, in the store we use Windows WYSE terminals, our Web Terminals run Windows XP, I think I know who we are sleeping with
For me it works fine in firefox, haven't noticed a problem yet.
--
Looks like another ID 10 T error. |
|
Happyrat6Google Is Your Best FriendPremium
join:2002-07-01
Disneyland | It may be working for you but for me I still can't get past page one of multipage listings of items in Mozilla. And lord knows I haven't actually tried buying anything from the new site. Turning your customers into Beta Testers is very poor planning for an E-commerce site...
Like I said, if FS wants to support IE only it's no skin off my nose. Personally though I think it's a very Mickey Mouse way to run a business...
--
Subtlety is wasted on the dense... »www.fuzzyrat.com |
|
