rradina
join:2000-08-08
Chesterfield, MO | Unlimited? What's Reasonable? It sounds like some operators actually state the limits. Can someone provide context for these limits? It seems meaningless to discuss unlimited limits without some perspective of what they actually mean to the average user.
Where am I going? I want to know how many customers will actually hit these limits before I decide whether or not this warrants serious attention.
We live in a world where 2% scream, piss, moan and complain about the smallest things. Is this another case where 98% of customers are completely satisfied, unaware, fat and happy with with these unlimited, limits?
It brings to mind the saccharin medical scare ~30 years ago. After analyzing the data, it was realized that the poor mice who got cancer received an equivalent amount of saccharin that an adult would receive if they drank 800 cans of diet soda per day.
Context is EVERYTHING. |
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| Part of the problem with the marketing, is that you don't know that you've hit the cap on your unlimited service until you've hit it. With my e-mail, if I log on to my portal, I see a little graph indicating that I am nearing my maximum storage.
I'd live with a soft-cap or a hard cap where I paid overage (like you do on a cell phone rather than being cut off), if I didn't feel blind sided.
The problem is that everyone uses lose terms like unlimited but negates the effect of the term with terms like "reasonable useage" in their terms and conditions and then adds another provision saying that they are the sole determiners of the term reasonable. No provisions are provided to allow you to present facts opposing the conclusion and they are just in "nyet" mode when you try.
It doesn't matter if you disclose everything when you sign up and the customer rep says "ok." The argument about reading the contract doesn't help if they can take contradictory positions about the meanings of ambiguous phrases and prohibit you from arguing the point. You are forced to presume the good faith of the company.
As consumers, we cannot negotiate the terms and conditions of our contracts. I cannot call Time Warner, schedule an appointment with a negtotiator and dicker about the terms and conditions in my contract. I would pay more to get certain assurances, but because I don't fit within a prescheduled rate plan, they are not interested. It would take them more lawyer time to negotiate with a homeowner or small business. |
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 oliphantI Have 8 BoobiesPremium
join:2004-11-26
Corona, CA | reply to rradina
said by rradina:We live in a world where 2% scream, piss, moan and complain about the smallest things. Is this another case where 98% of customers are completely satisfied, unaware, fat and happy with with these unlimited, limits? Apparently not according to JD Power. |
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rradina
join:2000-08-08
Chesterfield, MO | reply to stufried
I opened my post with "It sounds like some operators actually state the limits." I was interested in what the posted limits are and some context (i.e. equivalent to downloading 20 full-length DVD movies per month, 10,000 MP3 songs, etc.) It would also be interesting to know from someone inside one of these providers as to how many of their customers actually hit their limits.
I agree with what you're saying if the limits aren't posted or if they are subject to random interpretation or the ole "we maintain the right to refuse service to anyone at our sole discretion" crap. |
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